On 4 Aug 2009 my salary account balance was kept on hold. On 4 Aug itself I called the customer care of bank and they told me that credit card dept has kept for balance on hold and provided me this number to do inquiry [protected]. I called the same number on 4 Aug at 11:00am and asked the details as why my account balance is no hold. Executive told me that you have a pending amount of a card which you used in 2005 (For which settlement was already done in 2005).
I asked the details of the card and transaction done and the pending amount but the information was not provided to me and told that you will receive a call within 48 hour from the concern dept about the details of the card.
On Wednesday morning I called the same number and asked about the call back so they told me that I will receive the call before evening on Wednesday itself. In evening I called the same number again and requested to talk to a senior executive or Manager but they told this is against their policy and I will receive a call on Thursday morning 100% for sure. I requested to send me an email on my email Id as an acknowledgement but they refuse. On Thursday afternoon I called again but no information was provided to me and same sentence was again repeated to me that you will get a call on your Mobile number from which you are calling on Friday morning. I waited till afternoon on Friday and called the same number again and the executive told me you will get a call before Friday evening.
I called them at 5:15pm on Friday and asked to transfer the call to the manager but the executive told me that the manager is busy and will arrange a call back form manager within 2 hour.
I waited for 2 hour and called the same number to talk to the manager but executive told me that manager has left for the day and I will get a call about the card on Saturday between 11 am to 2pm for sure. I waited again but no call back was arrange on Saturday till 5 pm so I called them again and I was told to wait till Monday as Saturday is a half day and Sunday is holiday.
I am mentally and financially harass by the HDFC credit dept.
And I am getting call from the same dept to take a loan on the credit card and add-on card and all the marketing call form HDFC daily.
I don’t know what to do now. Please help...