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Havertys / cheating customers with junk products

1 Dallas, TX, United States Review updated:

I bought two queen mattresses from Havertys and they started badly sagging from day one and by day five the beds were a pile of junk. I never had back pain before, but due to bad sagging of the beds I had back pain with in three days after sleeping on this bed (actually I tried to sleep but could not!). Called the customer care and the quality control guy took the measurements and said the product was defective and the customer care was not at all helpful regarding a refund . Tried to reach their manager 3 times by visiting their store but was not able to meet the manager. All that they provide is a phone number which is never picked up. Finally sent an email to their CEO hoping atleast some sensible poeple or running the comapany.
I would never buy again from this store and sincerely suggest all of you to take your business some where else.
I am in the process of charging back using credit card and then formally sending a complaint with BBB.

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  • Dr
      26th of Jan, 2015
    0 Votes
    Havertys - Warranty sold is a fraud
    Port Richey
    United States

    Havertys sells warranties through guardsman . They are a fraud. So many complaints. They cover nothing . Shame on them . Wrote letter to corporate, posted, and reporting to better business bureau

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