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Harley Davidson / Bad service

Milwaukee, WI, United States Review updated:
5
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I would like to formally complain about your customer service representative at [protected] named �Cindy� who wouldn�t give me her last name. On 11/12/08 in the late morning I called up because I had a complaint about Oakdale, NY Harley Davidson. She was very rude, argumentative, and the worst representative I have ever dealt with in over 40 years on this earth and 23 years in the United States Military.

I own a 2006 Harley Davidson Street Bob Dyna. I was told the troubles I was experiencing with the �False Neutral Light� coming on and the engine or gears down shifting dangerously losing power was a recalled issue by Harley Davidson. I was driving it recently and the �False Neutral Light� came on and the engine went into neutral and refused to drive and I looked down and the 5 bolts that go into the rear tire sprocket were completely sheared off and the belt off as well. IF THIS WOULD HAVE HAPPENED AT HIGH SPEEDS HARLEY DAVIDSON WOULD DEFINITELY BE SUED AND BROUGHT UP ON CHARGES! I had to get my cycle towed via Progressive Insurance.

I called up Oakdale NY Harley and spoke to Justin who stated he could not give me a tentative approval to have my cycle covered by warranty! He denied my request. I explained I was in there last year 11/12/07 and had called numerous times and everyone claimed my cycle wasn�t a recalled Vin number WHICH IS LUDICROUS!!! They claimed to test driven it and it didn't occur!! NO ###!!! This is an intermittent problem and they should have replaced the parts which are on the Harley recall list to play it safe!!! Justin should have been courteous to arrange for this but claimed he could not! Obviously they aren't safe or bright individuals!!! I am sure someone DROPPED the ball and failed to enter my Vin number and many others into the computer. They had claimed mine missed by a few months which is BS!!! At the time I had spoken to Jim and Steve in the past and Justin verified this in his computer system. I had around 9, 000 plus miles on it then and now a year later only have 11, 000 plus. THERE SHOULD BE NO REASON THE SAME PROBLEM I HAD THEN GOT WORSE NOW AND RESULTED IN 5 BOLTS COMING OFF AND ME NEARLY DYING! I refuse to bring it there seeing they will probably rip me off and charge me a massive amount of money unless I have prior authorization or someone come and see it where it sits? Unless I can receive some reassurance unlike I have received in the past with Harley and its poor representatives I am not towing it or bringing it there anymore!! On my 2005 Sportster they failed to tell me about a air filter replacement of which I had to hear from a third party and insisted they change and after much arguments they finally changed it!!! Very poor service at Oakdale NY Harley!!!

When I called and spoke to a very rude and unprofessional �Cindy� she denied this was the case and became very defensive and rudely arrogant claiming I don�t know what I am talking about. This was why I advised her she didn�t know what she was talking about, then she decided to say I was being rude to her after she �clearly� initiated the rude and poor customer service towards me a good paying customer and military veteran who has been protecting her sorry self for 23 years!

I then requested to speak to her Supervisor and she refused again wrongfully and violated my rights and privileges as a citizen and good paying Harley customer and owner of over 4 Harley�s as well as 23 year Combat Military Veteran! I have always promoted Harley Davidson and all I get is LIES, MISLEADING INFORMATION, and NONSENSE from all of its derelict representatives! She denied me nearly dying and crashing on my Harley was true etc�.What a disgrace she is to put it lightly!!!

Nevertheless, my cycle is not running with damaged internal parts perhaps, rear sprocket, hub etc.. I am requesting an INTELLIGENT Harley representative contact me without any delays and explain to me what professional corrective action will be taken to fix and repair this matter without any delays. If you fail to properly handle my complaint, I will be forced to contact every complaint agency on earth and take Harley Davidson Inc. to small claims court to compensate me for all repairs I have to make!

Please forward this complaint to your Corporate officers and respond to me via my cell phone immediately xxx xxx xxxx on what action Harley will take to repair all these screw ups and rude personnel!?
Va
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Ta
  14th of Jan, 2009
Agree Disagree 0 Votes
I also have a 2006 streetbob with 15000 miles..I was riding sunday and I heard a noise and the belt went free. I pulled over and was suprised to see my belt and the bolts on my sprocket were shered off . I have had only harley do all service . my sprocket was never removed. The dealership is trying to get auth. to fix.. I do have to say I spoke to a rep at the same number and she was pleasant understanding and informative..It wasnt the same one.
Ol
  25th of Jun, 2009
Agree Disagree 0 Votes
On May 5 2009 I traded my 2001 Road King in on a new show room 2009 Street Glide.
Since I had just turned 56 and was celebrating my 43ed year of riding motorcycles. I decided to do it up right and get what I wanted. And figuring that this was going to be my last Harley before I retire I went hog wild and had the stage 4 kit put in by the dealer so that it would be under dealer warranty.
What a mistake that was. Since May 5 the bike has been in the shop every week except the first week.
That is to say that from May 5 to today June 25 I have had the bike at my home and rode it for a week.
The bike I was told has a glitch with the security system that won’t allow it to start near walls, and or metal buildings, or electrical systems.
I was never told by the sales person that this was a common problem with some of the newer bikes.
The Irony is that the owners manual also stats this.
I can not believe that Willy and the boys at Harley allowed some dumb engineer design such a piece of crap. Have they forgotten that the world is surrounded by cars, trucks, metal buildings and that over 90 % of the cars, trucks and even buildings have electrical gadgets on them.
To design this and allow to go out to the public is so wrong.
So now my bike is back in the shop again which means that this month I was able to keep it at home and ride it for a week..
The Legacy tech now tells me that Harley told him that the problem is in a electrical harness that is back ordered.
I have owned several Harleys in the last 12 years and this is the first time I have had so much trouble with a bike and or a Harley Shop.
Had the sales person told me about having to push the bike around to find a sweet spot to start it up
I would have kept my Road King.
Last week I took the day off from work to see what was going on and they actually found some communication error codes.
The Tech messed around with an electrical connector. And I was able to ride the bike home so that it would not start again.
I am starting to think Lemon Law.
What has happened to American Engineering and customer service ?
Ole Dog
Fo
  1st of Jul, 2009
Agree Disagree 0 Votes
I have been having the same problem with my nuetral light and no one even metioned the recall (which I hadn't heard about) then On Saterday going 55 MPH I heard POP POP and the back wheel locked up, I just barely saved my self from going down and the friend riding behind me just about got decapitated with flying metal (Thank GOD she was wearing a helmet!).

I called HD today and received the same rude treatment and wasn't ALLOWED to speak to anone in management even though I requested to 3 times!

My bike has 3900 miles on it! I've taken it in regularly for service (I've also asked about the nuetral light and was told it was a loose fuse????) The wheel has never been off and all the parts are stock.

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Harley Davidson Logo Harley Davidson
Customer Service
Overall Satisfaction Rating

100 Reviews
3700 W. Juneau Avenue, PO Box 653
Milwaukee
WI
United States - 53201
+1 414 343 4056
+44 208 843 8770
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