Greyhound Lines / bus service on november 21, 2017 from detroit mi to cleveland ohio

Passenger Patricia Reid boarded in Detroit Mi, November 21, 2017 at 12noon. The bus stopped in Toledo Ohio. While there she was allowed to get off the bus to go to the bathroom. Upon returning the bus operator refused to let her back on, and told her that the bus was sold out. He refused her to get her the luggage with medication and other personal items. So she was left stranded in Toledo, and told that she must buy another ticket to get to Cleveland. A family member in Cleveland came to get her. Now once they got back to Cleveland her bags are now missing. If anything, GREYHOUND needs to give her a refund, and find her bags.

Nov 27, 2017

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