Greyhound Lines
Reviews and Complaints

I got to the station walked in turned around and left. I didnt need anymore time to realize I was getting into the nightmare of my life. Los Angeles greyhound station should be the topic of a reality show on stress fear unbelievable travelin conditions. If you have seen a movie about third world travel horrors this is it. You would think theyd be a modern sleek shining flagship for greyhound considering there were around 500 people in there. I couldnt believe it over 100 people in line to buy a ticker and ONE salesperson... LET ME REPEAT ONE salesperson. I just left. And as I left I heard alot of men grumbling under thier breath starting to pick fights etc and I only blame greyhound BECAUSE I CALLED before i went down there and the man said I KNOW NOTHING I CANT TELL YOU ANYTHING.

Most horrible experience ever! Greyhound bus lines should be ashamed of themselves on the way they conduct business and treat their customers! We took the greyhound bus from san ysidro, ca to los angles, ca. The bus made a stop in san diego and that's when the mistreatment of their customers was blantely obivious! The bus driver told us to get off the bus because it was broke, mind you that is is at 12 midnight on a cold cold night! He didn't give us any information just to sit and wait in the lobby! Everyone got off and did as they were told without any question of when the next bus will come... It seemend that they were use to the mistreatment by greyhound or they were afraid to ruffle any feathers... Clientle is lower-income and may or may not be documented immigrants. Dispite the clientle's socio-economic or resident status, people need to be treated with respect! The bus finally came at 1:30 am... The bus that came and pick us up was a dingy, dirty and smelly bus that had a broken heater! During the torturous ride back home to la I can see the cold mist as I breathe! This type of service is pure abuse of people who are afraid to speak up for their rights! There were children on the bus no younger than 4 years of age! Something needs to be done to regulate and monitor greyhound bus lines and their terrible 2nd class treatment of their customers!

My girlfriend and I decided to go to Mozambique for a holiday. When we booked our tickets we were given instructions to be at the bus stop half an hour early. the bus was ment to depart at 7:15. We were there at 6:30 only to wait until 8:30 in the rain. We were then further delayed because the trailers axle broke. After that the replacement trailer had the wrong size hitch. By this point we were delayed by +- two hours. On arrival at Matoala we were told our bags were in the wrong compartment and would be taken to Maputo. This was a big problem for us since our driver did not know the location of the stop in maputo. Out luggage was thrown on the floor and no form of identification was required to collect the luggage. By the time we got all our bags it was 20:00.

Then, upon returning to South Africa the bus was late AGAIN. This time only by 30 mins. Once we were on the bus we realsied that the aircon was not working. This is unacceptable considering we were in Mozambique where the temprature is always extremely high.

The service was terrible and the trip disgusting.

On tuesday, november 16, 2010, I went to the memphis greyhound bus station on union avenue to wait for the 10 p.M. Bus to dallas, tx. I had traveled greyhound quite frequently before from this station and although service has never been great, it has also never been as awful as what happened to me that night. First of all, the station was freeing cold. And the station smelled. The memphis, tn greyhound station is one of the very few with open door restrooms and the cleanup person is always off of work. The place smelled awful and I have filed a complaint with greyhound before about this. They have a restaurant on the inside of the station and the people sit there and eat while the smell of feces and urine is overpowering.

It was also freezing inside this station as it was outside. It is always like this. If it is freezing outside, it is freezing inside. If it is hot outside, it is hot inside. So I went up to a man behind the counter at the information desk. I asked him if he could adjust the heat since it was so many women with very small children in there and it was so cold. He looked at me and said that the manager had gone home for the evening and there was no way he could adjust the heat.

I continued to wait for about 2 hours until my bus arrived (once again it was over an hour late and terribly off schedule). When the bus arrived I took my place in line and waited. As we were waiting for the doors to open, the two security guards wearing loud, green shirts that said asap staffing came up and brought two tables. They immediately begin yelling at people to place their bags on the table. When I placed my bags on the table, the woman security guard immediately opened up my bag and started to roughly go through all of my belongings, pulling many of them out right on the table in front of others in line. I had underwear and all types of personal private things in the bag and I felt this was inappropriate the way in which she did this. However, I said nothing.

Then she yelled that she would need to see my purse. I placed my purse on the table and she began rummaging all through it and then she pulled out my prescription medicine and yelled "you will need to show me your license or you won't be taking this with you". I was shocked. It was my prescription medicine. Why would I need to show my license for my own medicine. However, I pulled out my license and showed it to her. This is when the guy standing beside me commented how he felt the way they were treating us and our belongings was somewhat innappropriate and I turned and looked at him and stated "well, I can understand why greyhound checks the baggage, especially with this being memphis with such a high crime rate" and that's when all hell broke loose.

The security guard suddenly looked at me and yelled "what did you say"! I told him that I said I understood why greyhound would check the baggage, especially in memphis. I stated I had traveled through several greyhound bus stations and had never seen such a rough check like the one that was being done in memphis. He then shouted "you must not want to catch your bus because you have a big mouth". This comment caught me off guard and I was confused. I further tried to clarify my statement and at this point he yelled to me to "get out of line.. Now!".

I stepped out of line and asked to speak with a supervisor. At this point he turned his back on me and ignored me. I then walked over to the information counter and asked the gentleman behind the counter if he was a supervisor. He said yes. I then explained to him what had occurred and advised him that according to the supervisor I was in danger of missing my bus. He then looked at me and stated "you don't know when to"shut up"do you. I then stated I didn't know what was wrong with what I had said. He then said the manager was gone and I would have to"apologize"to the security guard for saying"memphis had a crime problem".

There were other greyhound personnel standing around and they thought the entire situation was so funny. They kept saying"just shut up""be quiet""don't say anything". However, I had not said anything wrong. It seemed like a terribly overblown power trip. Then they said,"go... Run and catch the security guard and apologize for saying memphis has a crime problem". When I approached the security guard, he continued to turn his back on me. Finally, as no one could tell me what to do, I gathered my belongings and went and took my place back in line.

As soon as I took my place back in line, the female security guard walked over to me and yelled, literally screamed,"get out of line.. Now! You ain't going nowhere until darrel? Says you can go". You may have to wait on the next bus"! Once more I stepped out of line.

At this point, I called the 1.800 number and begged the representative to let me talk to her manager. A manager named maria was placed on the phone and I explained the entire situation to her.

After I had explained the situation to her, she stated that it was against company policy for these temporary staffing security guards to prohibit me from catching my bus especially when I was not carrying anything illegal or doing anything wrong. She advised me that only the bus driver could tell me not to ride and to speak with him. He was outside the building and I advised her that every time I tried to go towards the door one of the security guards would run up acting aggressive and yelling and screaming. As these security guards were carrying guns, I was afraid. So she advised I call the police. At this point, I walked over to the customer service counter again and advised the man who had previously stated he was an information officer of what the supervisor on the phone had stated and he looked at me with the female security guard laughing right beside him and said "I don't care, that's between you and god"... Between me and god?

Finally, some gentlemen in the front of the line who had been watching the entire spectacle told me to get back in line. I told them I was afraid. They both stated they would get my bags for me and stand in front and behind me and if the security guards tried anything they would have to go through them both. These men were complete strangers and I am grateful for their actions. The male security guard happened to overhear their statements and turned and looked at me and stated "you can go ahead and ride". He knew he had been wrong all along.

When I made it back to dallas, I spent half the day on wednesday trying in vain to reach someone at the memphis station. No one ever picked up. I also spoke to several different greyhound bus personnel at the 214 number and they were more interested in finding out who I was and keeping a record of the person filing the complaint than what had actually occurred. They seemed to simply not care.

Why is greyhound allowing its customers to be mistreated in this manner. Why is greyhound so oblivious to the memphis tn station who has even made the news recently for their lack of customer service. It was a news story not long ago about several people who were delayed over for about two days there and the people there would not even offer these folks a courtesy cup of coffee. Here in dallas, they give out courtesy meal tickets for those individuals who are exceptionally delayed because a driver called off, bad weather, etc.

Why is greyhound looking the other way when so many of its passengers get so mistreated especially by the memphis tn location. Don't you guys think its time for new management?

Is it because memphis is a city with a 78% black population that greyhound simply lets it have its way? Is it because the primary people who put up with greyhound are poor and usually minorities with no other way to travel?

Well, guess what greyhound. There is a company called turimex that runs many of your same routes and for the trip to memphis I paid you $165.00 round trip for, they only charge $72.00 round trip. Yep. You heard right. Their round trip ticket is less than your one way.

And I think I will take them next time.

However, for those passengers who don't know of turimex or other competing bus lines, please address the continued problems with your memphis tn location. Don't look the other way because the people are poor and black. Blacks deserve good customer service too. Ironically, the "blacks" in memphis don't know that. They should be informed.

I recently took a Grey hound bus on Thurs. evening the Nov.14th, departing out of Wichita Falls Texas. I personally helped the driver load my 2 bags on to the bus. One being a suitcase containing all my clothes, personal hygiene items, cancer medication, and processor I use to compose music with. The second bag was a Stanley tool box on wheels which held over 3 thousand dollars worth of my work tools.
We stopped to change buses in Amarillo, at which time I went to assure my bags would be taken off my bus and placed on my new bus. Workers who were loading and unloading told me I was in a restricted area and rudely told me to go inside the station and assured me my bags were loaded on my new bus.
We then arrived in Phoenix where we were to grab our bags and put them on our new bus which was headed to my final destination which was Yuma, AZ. My bags were NOT on the bus! I was told that they would be in Yuma when I arrived that evening. Upon arrival, they were not there!
The counter person told me that they were on the way and would be in today Sat. the 14th at 1 PM, I went down to the station at 1 pm and of course they were not there. I was told "hey, maybe try back at 9 tonight" and was not offered any help or a solution.
Since these bags contained my work tools I have so far lost a whole day of wages, and life saving medication which I cannot replace till Monday since it is the weekend and the doctors office is not open.
Grey hound has only pushed me away when asked about their negligence and have only told me false lies, to please me. This company does not care for the needs of their passengers, still right now I continue to loose wages and still have not been offered a solution.

Our bus broke down just one hour from departure. We had to wait 5 hours for the replacement bus (3 am at night). No refund for delays, mechanical failures etc. What a shame... I don't know how Greyhound stays in business. This kind of business practice should not be allowed, customers should be protected. This was my first and last trip with Greyhound. Lesson learned. Customers need to be warned to read the fine print when purchasing their ticket. NO REFUND... Greyhound takes no responsibilities or pride providing transportation to the public.

I bought a ticket online for 9 oct 09 depart from Petersburg city square Thabo Mbeki street at 00:45 to Harare. I was at the departure zone at 12:30 midnight I waited for the bus standing alone and the place is not safe at all until 2:00am and the bus had not arrived.

I went back home, and I called your offices this morning and only to be told that the bus was delayed and it only arrives at the picking point at 2:00am and there was nobody there. Now I asked your consultant if she could rebook me for the next bus to Harare and then she told me I have to pay an extra amount, I was very annoyed I then ask her why should I pay any extra amount because according to me you are the one that owes me, your bus was not on time, I risked my life standing waited for the bus for 2hours in the dark, I was rushing to attend a meeting in Harare this evening.

And she then said she will call me back and she cut me off before I could get her name. What kind of unconvincing is this, your service is very bad am not obliged to pay any extra amount what so ever its either you get me a seat for tonight or I have to get my refund.

On the 3rd of July I was travelling from PE to Pretoria with Greyhound.We got stuck in Queenstown for almost 5hours.The Greyhound employee that we were Travelling with Sisanda is her name took the numbers of our siblings saying that she was gonna call them and tell them that we were running late but she didnt as my sister never got that call. We were suppose to arrive in Pretoria at 9:30 in the morning but arrived at 5pm the next day and on arrival we were given apology letters and on those letters there were suppose to be travel vouchers and when we asked where the vouchers were we were told that those letters were meant for passengers for another bus and to top it all i was going to a funeral that day and i didnt make it because of greyhounds negligence I will never travel with Greyhound in my life.

My wife booked a ticket for her and my son from Pretoria to Harare where I am currently managing a project on behalve of a telecoms company. After seeing remarks about luxury busses we decided to go this route when they came to visit me, to give my son the experience of traveling in a luxury bus. The experience is anything but luxurious. She phone me and told me that she was allocated a seat right at the back of the bus close to where the engin was situated. The aircon did not work at the back of the bus. They were sweating and dehidrated from the heat generated by the engin after traveling a few hours. When she approached the driver and asked him if she could moved to the front of the bus were there was two vacant seats with luggage on, he told her that those seats was reserved for him and his luggage. His behaviour was rude and he told her it is not his fault that the aircon at the back of the bus was not working. A experience that should have been pleasant turned into a nightmare and we have undertaken never to make use or Greyhound servises again.

Horrible company! Terrible experience!: (

They charged me twice for a ticket they never gave me. So, I ended up paying $250 for a nightmare experience from new mexico to colorado. I had a huge fight in albuquerque with the customer service representatives. They wouldn't let me board the bus without paying again. Idiots! I demanded to speak to their supervisors, and I asked for everyone's name. I called the corporate headquarters and the customer service department, and they were rude and belligerent! I fought my way onto the bus, and I was squeezed in the back of a mexican bus, near a man with a dirty-diapered baby. The whole bus smelled like diarrhea, and it made me want to puke. The bathroom was nasty, too! Some # bought a dog on the bus, and it kept crapping on the floor. Eventually, the bus driver had to pull over the bus on the freeway, and the #ic owner had to get off on the side of a busy highway, and walk their damn dog. What an a*hole! What kind of dumba* brings a dog on a 500-mile journey?! Omg! Wtf? Insane!

I am still trying to get a refund for my ticket. But after reading the other reviews of this pathetic gayhound, I think i'm just going to write it off as a lost cause. I may mail a copy of my ticket receipt and explanation to the corporate office, and visit my local office in cali. But I doubt they will actually help me. Everytime I call the customer service line, they keep me on hold until the business hours are over/closed. What a great way to treat customers... Not!

Please stop riding gayhound! If enough people refuse to give them their hard-earned money, this so-called company will ultimately go out of business and die! Boycott gayhound! Stop the insanity! Don't give them a cent! They suck! They will treat you like dirt! No more! It is time to take a stand! Yes, we can! Lol!

I was scheduled to leave Grand Junction at 12:45pm on the "Express" bus to Denver. When I checked in, I asked if we would be leaving on time. The girl behind the counter said "yes, your bus is here". By the way, she acted as if I was an annoyance. At 12:45 nothing was happening but utter chaos - three buses lined up, many people milling, no employees clarifying what is happening. I ask again and was told we were waiting for a bus from Salt Lake so other people could join the bus. We ended up leaving at 1:30 and no other bus showed up or other people joined the group, so what were we waiting for? So we start out 45 minutes late. An hour into the trip, this no-stop express, the bus driver stops to have a cigarette, so most of the bus got out to smoke too. She said she needed to "get weighed" which is ridiculous, it was a closed weigh station. About an hour later, she stops again along side the freeway to smoke! Again most of the bus poured off too. I asked one of the guys when he came back what the heck is going on. He replied that the bus driver said she is a heavy smoker! An express bus that leaves late is subjected to this woman's nicotine addiction? Give me a break! About an hour after that she pulls over on I-70 again! This time she said she was having problems with the brakes and she went outside and lit a cigarette as did other passengers. Some passengers were furious and screaming at her and each other. About four passengers asked her to get their luggage out and when she did, they hitchhiked. She was on the phone and I was standing behind her when she was sitting in the driver's seat telling the person on the line "I can't get it over 60" referring to her air brake pressure. She and I were looking at the same gauge and number and I saw 74. She had at least three cigarettes that I saw. Meanwhile pacing and going back and forth telling people one minute that we'd have to have another bus come, but then she would change her mind and say she was going to go for it. She finally said we were going for it. Passengers were scared senseless as we had much more mountain driving to come. We hit bad traffic as is often the case on Hwy 70 on a Sunday afternoon and instead of arriving in Denver at 5:00pm as scheduled, we arrived at 8:00pm. This was a nightmare. It was my first time using Greyhound and I will NEVER EVER give that company a dime of my money. Not only did you not provide the service promised; your employees are the most rude people I have ever encountered.

My boyfriend and I live 8 hours apart and traveling expenses are high, especially in this economy. Neither of us have used Greyhound, or any bus for that matter, before. Since the tickets were cheap and it would come to where I'm at we chose to use it. We knew they weren't the best but we didn't know that it was this awful!

He had to wait over an hour for the bus to arrive at his station and the bus was overly packed. He has now missed his connecting bus halfway through the trip and has to wait 2 more hours for the next bus and will get here a little over 3 hours after what was planned.

I have been trying to contact the station (which is in Dallas, TX and where the headquarters are) and they WILL NOT answer. I have tried contacting corporate and customer service and they won't answer because it's not Monday-Friday business hours.

-Greyhound needs people who know about customer service and will answer the phones. I understand if they're busy and can't assist me now but at least put me on hold. (I say this because I have been working in hotels for 2 1/2 years and know how to handle situations like this.)

-They also need to be more prompt. I've read several reviews of their buses being late and people missing their connecting bus.

-A 24/7 customer service would be very beneficial because they run buses while the offices are closed and if there is an issue the customer has to then be inconvenienced and wait several days to speak to someone about the issue. The only other way to contact them is by sending a letter and who knows if they even read the letters they receive?

Luckily he only bought a one-way ticket and we will be buying a plane ticket for his return trip home. This is absolutely ridiculous. Wish we had known how awful it really was because then he could have had the luxury of driving his truck (*** the gas and at $2.50 a gallon is not a very cost efficient form of travel) OR we would have bought at plane ticket. By doing option two he would have been able to sleep in (bus was supposed to leave at 4:55am) and would only have a 2 hour plane ride rather than, at this rate, a 15 hour bus ride.

A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around.

I witnessed what I can only describe as a racially charged incident between the hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident.

At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind
the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone.

The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus.

There was nothing found in the search and the police had no reason to arrest him.

I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.

Using Greyhound's website yesterday to purchase a single one-way ticket from SF to LA resulted in triplicate charges for this singular purchase.

Several phone calls and attempts this morning to block or cancel the charges were non productive. No one I spoke with was willing to help EVEN AFTER REVIEWING and ACKNOWLEDGING THE OBVIOUS OVERCHARGE/ERROR. Instead I have been transferred to extensions that are never answered. I was told that unless I disclosed information I considered sensitive - nothing would be done to delete the charges. THIS IS FRAUD. I provided EXACTLY the same information as I did when making the initial purchase. This should be sufficient to correct the error caused BY THEIR WEBSITE. I have asked to speak to someone in their Executive Office but the line was never answered.

This complaint if not resolved today will likely be followed by legal action.

The worst custome service experience ever!

It will take too long to tell the story in detail so i'll cut it short the best I can. From n. C. To c. A.

1. Ordered the tickets online and payed the extra fee to be mailed to me (I live in a rural area). My husband's tickets showed up, but mine did not. I call the customer service and they said mine did not arrive because I gave them the wrong address... Really? I told them I know where I live and my husbands tickets arrive how could I given them the wrong address to where I know I live. They refuse to resend them and told me that I had to pick them up (Will call) at the station. So something told me to go ahead and travel the 30mins to the station to just have them print my tickets out early so I wont have to be bothered later. I get to the gas station/station and ask the young lady to print my ticket for me. As she is making an attempt to print the ticket.. The system goes down. She asked me to just comeback at another time and she'd have it printed and waiting for me. I told her no, i'll wait for her to get it fixed and that i'm not comfortable with her way of handling this, also i'm not driving back and forth to deal with this. So finally after 2 & 1/2 hrs. She got the system to work and the system refuse to print my ticket because it showed that it was already printed. She called her helpdesk and they told her there was nothing she could do. So she ended up writing out some old school tickets... I was ok with that as long as I could get on the bus.

2. On the way back from ca to nc was the worst of the trip. We managed to get on a bus that broke down 15 mins. From the station. I didn't complain because the driver managed to get it back to the station. The issue began when they had to get a bus and thats when I knew that we were gonna be off schedule. An hour later we get a bus and we were on our way. And then the unbelievable happens... That bus breaks down too.
So now we are on the side of the hwy for a total of 5 hours on a hot august day. No a/c., no water, no nothing. So after the 5 hours on the side of the road, another bus shows up. The driver asked if there were any men willing to help unload this bus and reload the new bus. My husband and a few other men volunteered, but what was crazy is that one of the bus drivers did not help.
So anyway, finally we are on are way, with no hopes of arriving home on time. The new bus driver drops the previous bus driver off and now we are on our way again. So now we are thinking that the worst is over... Nope.
The new bus driver doesn't know the route. For real? If you were looking at us from a map it would have been up and down and then side to side. There was one gentleman who saw he was near his destination and had the driver drop him off on a corner. Another woman was the next city over (A 10 min drive). We told the driver that we noticed he didn't know where he was going but he just ignored us and took that young lady 2 hrs. Out of the way. So finally I saw my town coming up, but he annouced that he was going to some other town. I got up and said said politely that our twn was next and that he was going the wrong way. He litteraly cussed me out and told me to sit down. I had to stop my husband from going off on him. But 10 mins later the driver paged me to the front of the bus asking if I could help him with the driving directions. If I didn't want to just get off of that bus I would have told him to "f" off. So anyway since my husband and I were the only ones getting off at that town, I had him drop us off at the nearest store and we found our way home at 4:00am. (Suppose to had gotten home at 7:10pm)
3. Last but not least. I put in my call to customer service to tell them about this experience. 2 broken down buses. No food for 24 hours. My husband unloading and reloading their buses. Bus driver cussin me out and driving us all over the state lost. They told me that they could only compensate me and my husband with a $25.00 voucher for the time we lost.

This company is horrible and they don't give a damn about the people who make them thier money because they have no competion. My story is just the worst part of my trip, I did not mention the rude and unhelpful employees that I met along the way. Although we complain... What is gonna be done about these people? We all deserve better.

I was coming home for Christmas, from school in Maine, to South Station, Boston. Usually I take the Concord bus down, but I was a bit strapped for cash and the scheduled Greyhound bus would put me into Boston with enough time to get ready to go out to dinner with my boyfriend.

At first, it was no problem. We got onto the bus, left a little late (five minutes maybe) and headed off. However, as soon as we made the first stop I knew it was going to be bad. Every stop he made, the bus driver got off and went to the bathroom/got something to eat or drink and tried to yell at riders who got up to stretch their legs. We made it to Portland at around 5:30. A HALF HOUR before we were supposed to get to Boston. We had a two hour ride ahead of us and the driver just got up and left. there was a second bus next to us and some of their passengers were transferred onto our bus. Apparently another bus broke down and they had to drive one down from Bangor to get to Portland. The bus driver came back on and said "We'll be leaving in a few minutes folks, hang in tight."

So we did. For five minutes, then ten, then twenty until we noticed our driver getting on the bus next to us and DRIVING OFF. I was irate. The passenger next to me immediately got up and, with a couple others, went to complain. The terminal didn't even know the bus driver had left.

We got a second bus driver, who got on, started the bus and then swore. He got off, came back a few minutes later and informed us that the first driver didn't put any gas in the tank. We had less than a 1/4 tank of gas to get two hours to Boston. So he pretty much said "### it" and started driving.

At this point, practically everyone on the bus is on the phone with Greyhound. Ten people, all of whom I knew from school, were going to miss their connecting flight to New York and Florida, respectively. They had made the plans so there would be an hour in between getting to Logan (from a S. Station transfer) and making it in time. One girl missed the last bus of the night to Springfield, I had to call and cancel reservations at a hard-to-get-reservations-place and the passenger next to me was missing his bus to New Jersey, which was taking him to his daughter's birthday.

The driver stopped in New Hampshire twice in order to get some gas. No gas station would take Greyhound's account and we were literally on fumes when we pulled into South Station, 2 1/2 hours late.

I was one of the lucky ones: I only missed dinner. The others had to try to get connecting flights and buses to where they needed to be. We all (and I mean, ALL) exchanged e-mails so we could keep each other updated on our claims with Greyhound.

I contacted Greyhound several times, by e-mail, phone and AT South Station. At least four times each. Each time, I was referred to someone else, they would take care of it, we'll get right back to you, blah blah blah all those excuses.

No one got their money back, no one got their money back from their missed flights or buses. Greyhound still won't even acknowledge the situation because "we can't assure you that you will be on time."

I can understand ten minutes, even twenty minutes. But I can't understand 2 1/2 hours late. I was honestly at the point that my godfather was going to pick me up in New Hampshire. I would've gotten home faster that way!

Needless to say, I will never, ever use Greyhound again. I happily went back to Concord and happily made it back to school (thank god I didn't buy a return ticket from Greyhound) on time. I even told them of the situation and they were appalled. Never, ever use Greyhound. Their customer service is atrocious and they won't take responsibility for anything! Worst experience ever!

Greyhound bus service has the worst driving and customer service ever! The schedule time for the bus to leave was 8:00pm and I got my ticket on line. I got to the bus station at 7:45pm. By 8:00pm the line was very long and there was no driver. Finally at 9:45 they got a bus and took us on our way. The driver had the nerve to then make a stop for food some where in Baltimore and people where grumbling. Then he stopped again for something to drink at exit 7 on the NJ turnpike. I asked why all the stops since he left over an hour late. He said if i had a problem then i should have taken a plane and that he actually had 4 built in stops so i should be happy he only was stopping twice. He then went on to berate people on the bus who were complaining. He said we should be lucky he took this bus because he could have driven another route. Whereas we would have still been waiting at the terminal.

I am fed up with Grey hound. Since using their service to go from NYC to dc and back from dc to NYC.. I have had a driver leave at 3:15pm although the scheduled time to leave was 3:30pm and she closed the door in my face as I tried to run for it, a bus start smoking and break down so we had to switch buses at another station along the NJ turnpike, 2 drivers get lost (one actually asked the passengers for directions as we got to VA but were going to dc), 2 drivers stopped twice for cigarette breaks, one driver get pulled over by the police, one driver on an express stopped at the Baltimore travel plaza to get burger king and proceed to drive the bus while eating a whopper.

This is outrageous. Greyhound's service stinks and I am taking my money else where. This weekends trip will be on the Bolt bus. As the driver recommended if I am in a rush I will take a plane, the Amtrak, or another bus service. Enough is enough. When will they wake up?

I am 61 and in fairly good health but still had a struggle trying to get onto the bus with my bag. The bus driver was sarcastic about me being slow. I said I could use some help but did not get it. Then I slipped and fell backwards from the bus to the concrete pavement. It busted my head and hurt my hips and legs. I was out of my senses from the impact. They let someone get on each side of me a pull me up and help me on the bus. Bus driver was angry about me delaying his schedule. I filed a report and complaint once I was able too. They said there was a video showing me falling but no liability for them. They made me miss my sisters funneral. I hate them! They should be made to straighen up or go out of business.

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won’t know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email “we apologize for the inconvenience”. An inconvenience? $250 worth of tickets that I can’t use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong?

The frustration I experienced on my recent bus trip North from home has prompted me to post this everywhere possible. Greyhound id actually not cheaper than flying in MANY Cases and the treatment I witnessed and experienced is inhumane. People are nicer to their dogs than Greyhound staff are with their customers. In 12 hours i did not meet one decent, nice or helpful staff. Instead i witnessed staff lying, yelling and aggravating clients repeatedly. The buses are filthy, broken and awful.

I will continue to titter, post etc as long as I have energy after a night of no sleep I have very little here today. I never plan to take greyhound again after my experiences on trip referenced above. I will also make sure none of my family does either. The issues are too numerous for this box and a more formal letter will follow. Nearly every single staff I encountered was rude and unhelpful if not argumentative. The very best of my encounters was still delivered with an attitude. People smoked on the bus and nothing was done. The bus was FILTHY with broken lights and seats. The luggage racks were broken and squeaked so loud not even my ipod would drown it out. Connections were missed due to lateness with no attempt to help current ticket holders over those with a later ticket. In fact we had to fight to climb around under bus to find luggage. I paid 30$ to "ship" a third bad and there were no efforts by staff to retrieve the shipped items that i was told to not handle.

I have to return to work now but will follow up here to state and restate my concerns in every form possible.

I recognize that as passengers in your large system we have very little power, but this was both more expensive and much less convenient or satisfying than flying. Every passenger I encountered had a similar horror story, like the young navy men whose bus was 2 hours delayed and the terminal closed anyway leaving them out in the cold for two hours ( FREEZING temps) in fort Eustise/Newport News. Or the several passengers i saw being YELLED at by their staff.