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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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4:43 am EDT
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Greyhound Lines mechanical failure/no refund

Our bus broke down just one hour from departure. We had to wait 5 hours for the replacement bus (3 am at night). No refund for delays, mechanical failures etc. What a shame... I don't know how Greyhound stays in business. This kind of business practice should not be allowed, customers should be protected. This was my first and last trip with Greyhound. Lesson learned. Customers need to be warned to read the fine print when purchasing their ticket. NO REFUND... Greyhound takes no responsibilities or pride providing transportation to the public.

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11:42 am EDT

Greyhound Lines the bus didn't arrive on time

I bought a ticket online for 9 oct 09 depart from Petersburg city square Thabo Mbeki street at 00:45 to Harare. I was at the departure zone at 12:30 midnight I waited for the bus standing alone and the place is not safe at all until 2:00am and the bus had not arrived.

I went back home, and I called your offices this morning and only to be told that the bus was delayed and it only arrives at the picking point at 2:00am and there was nobody there. Now I asked your consultant if she could rebook me for the next bus to Harare and then she told me I have to pay an extra amount, I was very annoyed I then ask her why should I pay any extra amount because according to me you are the one that owes me, your bus was not on time, I risked my life standing waited for the bus for 2hours in the dark, I was rushing to attend a meeting in Harare this evening.

And she then said she will call me back and she cut me off before I could get her name. What kind of unconvincing is this, your service is very bad am not obliged to pay any extra amount what so ever its either you get me a seat for tonight or I have to get my refund.

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12:47 pm EDT

Greyhound Lines I will never travel with greyhound in my life

On the 3rd of July I was travelling from PE to Pretoria with Greyhound.We got stuck in Queenstown for almost 5hours.The Greyhound employee that we were Travelling with Sisanda is her name took the numbers of our siblings saying that she was gonna call them and tell them that we were running late but she didnt as my sister never got that call. We were suppose to arrive in Pretoria at 9:30 in the morning but arrived at 5pm the next day and on arrival we were given apology letters and on those letters there were suppose to be travel vouchers and when we asked where the vouchers were we were told that those letters were meant for passengers for another bus and to top it all i was going to a funeral that day and i didnt make it because of greyhounds negligence I will never travel with Greyhound in my life.

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Gidget1987
Augusta, US
Apr 23, 2012 11:07 am EDT
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I wish I could say, "I'll never go Greyhound again." But, alas, it's my only option. Greyhound, Bonanza, Peter Pan...it's all the same corporation. Vermon Transit is no more, being taken over by Greyhound, supposedly, but I've been on Bonanza from my boarding station too. I have many complaints about Greyhound. Now, after reading complaints from others, that are really horror stories, I have to be thankful none of them ever happened to me.

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7:06 am EDT

Greyhound Lines rude behavior of bus operator

My wife booked a ticket for her and my son from Pretoria to Harare where I am currently managing a project on behalve of a telecoms company. After seeing remarks about luxury busses we decided to go this route when they came to visit me, to give my son the experience of traveling in a luxury bus. The experience is anything but luxurious. She phone me and told me that she was allocated a seat right at the back of the bus close to where the engin was situated. The aircon did not work at the back of the bus. They were sweating and dehidrated from the heat generated by the engin after traveling a few hours. When she approached the driver and asked him if she could moved to the front of the bus were there was two vacant seats with luggage on, he told her that those seats was reserved for him and his luggage. His behaviour was rude and he told her it is not his fault that the aircon at the back of the bus was not working. A experience that should have been pleasant turned into a nightmare and we have undertaken never to make use or Greyhound servises again.

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5:23 am EDT
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Greyhound Lines horrible/terrible company!!

Horrible company! Terrible experience!: (

They charged me twice for a ticket they never gave me. So, I ended up paying $250 for a nightmare experience from new mexico to colorado. I had a huge fight in albuquerque with the customer service representatives. They wouldn't let me board the bus without paying again. Idiots! I demanded to speak to their supervisors, and I asked for everyone's name. I called the corporate headquarters and the customer service department, and they were rude and belligerent! I fought my way onto the bus, and I was squeezed in the back of a mexican bus, near a man with a dirty-diapered baby. The whole bus smelled like diarrhea, and it made me want to puke. The bathroom was nasty, too! Some # bought a dog on the bus, and it kept crapping on the floor. Eventually, the bus driver had to pull over the bus on the freeway, and the #ic owner had to get off on the side of a busy highway, and walk their damn dog. What an a*hole! What kind of dumba* brings a dog on a 500-mile journey?! Omg! Wtf? Insane!

I am still trying to get a refund for my ticket. But after reading the other reviews of this pathetic gayhound, I think i'm just going to write it off as a lost cause. I may mail a copy of my ticket receipt and explanation to the corporate office, and visit my local office in cali. But I doubt they will actually help me. Everytime I call the customer service line, they keep me on hold until the business hours are over/closed. What a great way to treat customers... Not!

Please stop riding gayhound! If enough people refuse to give them their hard-earned money, this so-called company will ultimately go out of business and die! Boycott gayhound! Stop the insanity! Don't give them a cent! They suck! They will treat you like dirt! No more! It is time to take a stand! Yes, we can! Lol!

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12:04 am EDT
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Greyhound Lines ridiculous excuse for service

I was scheduled to leave Grand Junction at 12:45pm on the "Express" bus to Denver. When I checked in, I asked if we would be leaving on time. The girl behind the counter said "yes, your bus is here". By the way, she acted as if I was an annoyance. At 12:45 nothing was happening but utter chaos - three buses lined up, many people milling, no employees clarifying what is happening. I ask again and was told we were waiting for a bus from Salt Lake so other people could join the bus. We ended up leaving at 1:30 and no other bus showed up or other people joined the group, so what were we waiting for? So we start out 45 minutes late. An hour into the trip, this no-stop express, the bus driver stops to have a cigarette, so most of the bus got out to smoke too. She said she needed to "get weighed" which is ridiculous, it was a closed weigh station. About an hour later, she stops again along side the freeway to smoke! Again most of the bus poured off too. I asked one of the guys when he came back what the heck is going on. He replied that the bus driver said she is a heavy smoker! An express bus that leaves late is subjected to this woman's nicotine addiction? Give me a break! About an hour after that she pulls over on I-70 again! This time she said she was having problems with the brakes and she went outside and lit a cigarette as did other passengers. Some passengers were furious and screaming at her and each other. About four passengers asked her to get their luggage out and when she did, they hitchhiked. She was on the phone and I was standing behind her when she was sitting in the driver's seat telling the person on the line "I can't get it over 60" referring to her air brake pressure. She and I were looking at the same gauge and number and I saw 74. She had at least three cigarettes that I saw. Meanwhile pacing and going back and forth telling people one minute that we'd have to have another bus come, but then she would change her mind and say she was going to go for it. She finally said we were going for it. Passengers were scared senseless as we had much more mountain driving to come. We hit bad traffic as is often the case on Hwy 70 on a Sunday afternoon and instead of arriving in Denver at 5:00pm as scheduled, we arrived at 8:00pm. This was a nightmare. It was my first time using Greyhound and I will NEVER EVER give that company a dime of my money. Not only did you not provide the service promised; your employees are the most rude people I have ever encountered.

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5:39 pm EDT

Greyhound Lines worthless service

My boyfriend and I live 8 hours apart and traveling expenses are high, especially in this economy. Neither of us have used Greyhound, or any bus for that matter, before. Since the tickets were cheap and it would come to where I'm at we chose to use it. We knew they weren't the best but we didn't know that it was this awful!

He had to wait over an hour for the bus to arrive at his station and the bus was overly packed. He has now missed his connecting bus halfway through the trip and has to wait 2 more hours for the next bus and will get here a little over 3 hours after what was planned.

I have been trying to contact the station (which is in Dallas, TX and where the headquarters are) and they WILL NOT answer. I have tried contacting corporate and customer service and they won't answer because it's not Monday-Friday business hours.

-Greyhound needs people who know about customer service and will answer the phones. I understand if they're busy and can't assist me now but at least put me on hold. (I say this because I have been working in hotels for 2 1/2 years and know how to handle situations like this.)

-They also need to be more prompt. I've read several reviews of their buses being late and people missing their connecting bus.

-A 24/7 customer service would be very beneficial because they run buses while the offices are closed and if there is an issue the customer has to then be inconvenienced and wait several days to speak to someone about the issue. The only other way to contact them is by sending a letter and who knows if they even read the letters they receive?

Luckily he only bought a one-way ticket and we will be buying a plane ticket for his return trip home. This is absolutely ridiculous. Wish we had known how awful it really was because then he could have had the luxury of driving his truck (*** the gas and at $2.50 a gallon is not a very cost efficient form of travel) OR we would have bought at plane ticket. By doing option two he would have been able to sleep in (bus was supposed to leave at 4:55am) and would only have a 2 hour plane ride rather than, at this rate, a 15 hour bus ride.

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CM1986
Winnipeg, CA
Aug 01, 2010 7:58 pm EDT

Greyhound is known to overbook buses. this is a very common thing with them and it pisses off travelers every year.
i'd get your boyfriend to file a chargeback with his credit card company if you or him cannot get ahold of anyone within greyhound corporate

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12:27 am EDT
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Greyhound Lines racism and poor customer service

A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around.

I witnessed what I can only describe as a racially charged incident between the hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident.

At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind
the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone.

The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus.

There was nothing found in the search and the police had no reason to arrest him.

I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.

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Jayme B
Vancouver, CA
Jun 03, 2016 8:27 am EDT

Worst service ever. I tried to purchase a ticket online (as I have every year to the same destination), and after clicking “purchase” it came back with “unable to complete your purchase”. No explanation why, just “unable” so I call a number. And am told to call another number, customer service. And I get voicemail. For customer service! I call another number and I get a human voice to speak with (finally), and take the time to tell him all my information, only to have him tell me “unable to complete your purchase”. He tells me to call customer service. This time someone answers, but of course, is unable to help me. He gives me the number for national customer service. And guess what? They were unable to help me. They told me I had to go to the station and purchase my ticket in person and it would cost more. Good logic. Make the customer waste their time by going to the station, and charge them more money for it.
Why are we tolerating this [censored] customer service? Why doesn’t Greyhound have any competition? They have no incentive to improve their service, because we have no other options!

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shach1992
Bellevue, US
Nov 14, 2011 10:33 pm EST

I am an employee at greyhound in Omaha Ne and first of all we always have a security guard and second greyhound refuses customers who are intoxicated or under the influence. They are bared and banned from greyhound and not allowed on the bus. I cant count on my hands and feet how many times i was on a plane or in the airport and a nasty three day wearin drug addict or drunk was sitting right next to me or walking 20 people in front of me and i could still smell them. Greyhound has problems just like flying or train rides. If you have a problem then talk to a manger or the security guard don't ### about it online. Its called talking... In person.. one on one

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bgyarmat
Mesa, US
Nov 05, 2011 11:35 am EDT
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"GO GREYHOUND AND GET SCREWED" BIG TIME.! ! !

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bgyarmat
Mesa, US
Nov 05, 2011 11:30 am EDT
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GREYHOUND IS "THE LOUSIEST" COMPANY IN THE WORLD. THEY ARE ARROGANT, RACIST, ###.!

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10:39 am EDT

Greyhound Lines ticketing fraud

Using Greyhound's website yesterday to purchase a single one-way ticket from SF to LA resulted in triplicate charges for this singular purchase.

Several phone calls and attempts this morning to block or cancel the charges were non productive. No one I spoke with was willing to help EVEN AFTER REVIEWING and ACKNOWLEDGING THE OBVIOUS OVERCHARGE/ERROR. Instead I have been transferred to extensions that are never answered. I was told that unless I disclosed information I considered sensitive - nothing would be done to delete the charges. THIS IS FRAUD. I provided EXACTLY the same information as I did when making the initial purchase. This should be sufficient to correct the error caused BY THEIR WEBSITE. I have asked to speak to someone in their Executive Office but the line was never answered.

This complaint if not resolved today will likely be followed by legal action.

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TedE51
, US
Sep 07, 2009 3:27 pm EDT

The Bus carrying my husband from Arlington Texas to Roseburg Oregon was late getting to Sacramento, California, so the connecting bus was missed. Now my husband must wait over 12 hours in the bus station to hopefully get on the next bus going north. I tried calling the station that is supposed to be open 24hours and no answer. This might not be so bad but back in November 2008 the same thing happened when our whole family traveled from Ft. Worth Texas to Roseburg Oregon. My husband, our 6 year old son, and our 3 year old autistic son and I had to wait over 14 hours in the sacramento bus station with drunks urinating on themselves and fights breaking out right in front of us. I complained to the company and never even received a reply from them. This is very bad business practices and they seem to be able to do whatever they want because the only people who ride the greyhound are people who are not rich. I am so angry that this is happening again and that they don't care how long you have to wait or what horrible things you have to see in their disgusting bus stations because they already have your money. The people that work in the Sacramento station are very rude and uncaring also.

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9:49 am EDT
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Greyhound Lines horrible customer service

The worst custome service experience ever!

It will take too long to tell the story in detail so i'll cut it short the best I can. From n. C. To c. A.

1. Ordered the tickets online and payed the extra fee to be mailed to me (I live in a rural area). My husband's tickets showed up, but mine did not. I call the customer service and they said mine did not arrive because I gave them the wrong address... Really? I told them I know where I live and my husbands tickets arrive how could I given them the wrong address to where I know I live. They refuse to resend them and told me that I had to pick them up (Will call) at the station. So something told me to go ahead and travel the 30mins to the station to just have them print my tickets out early so I wont have to be bothered later. I get to the gas station/station and ask the young lady to print my ticket for me. As she is making an attempt to print the ticket.. The system goes down. She asked me to just comeback at another time and she'd have it printed and waiting for me. I told her no, i'll wait for her to get it fixed and that i'm not comfortable with her way of handling this, also i'm not driving back and forth to deal with this. So finally after 2 & 1/2 hrs. She got the system to work and the system refuse to print my ticket because it showed that it was already printed. She called her helpdesk and they told her there was nothing she could do. So she ended up writing out some old school tickets... I was ok with that as long as I could get on the bus.

2. On the way back from ca to nc was the worst of the trip. We managed to get on a bus that broke down 15 mins. From the station. I didn't complain because the driver managed to get it back to the station. The issue began when they had to get a bus and thats when I knew that we were gonna be off schedule. An hour later we get a bus and we were on our way. And then the unbelievable happens... That bus breaks down too.
So now we are on the side of the hwy for a total of 5 hours on a hot august day. No a/c., no water, no nothing. So after the 5 hours on the side of the road, another bus shows up. The driver asked if there were any men willing to help unload this bus and reload the new bus. My husband and a few other men volunteered, but what was crazy is that one of the bus drivers did not help.
So anyway, finally we are on are way, with no hopes of arriving home on time. The new bus driver drops the previous bus driver off and now we are on our way again. So now we are thinking that the worst is over... Nope.
The new bus driver doesn't know the route. For real? If you were looking at us from a map it would have been up and down and then side to side. There was one gentleman who saw he was near his destination and had the driver drop him off on a corner. Another woman was the next city over (A 10 min drive). We told the driver that we noticed he didn't know where he was going but he just ignored us and took that young lady 2 hrs. Out of the way. So finally I saw my town coming up, but he annouced that he was going to some other town. I got up and said said politely that our twn was next and that he was going the wrong way. He litteraly cussed me out and told me to sit down. I had to stop my husband from going off on him. But 10 mins later the driver paged me to the front of the bus asking if I could help him with the driving directions. If I didn't want to just get off of that bus I would have told him to "f" off. So anyway since my husband and I were the only ones getting off at that town, I had him drop us off at the nearest store and we found our way home at 4:00am. (Suppose to had gotten home at 7:10pm)
3. Last but not least. I put in my call to customer service to tell them about this experience. 2 broken down buses. No food for 24 hours. My husband unloading and reloading their buses. Bus driver cussin me out and driving us all over the state lost. They told me that they could only compensate me and my husband with a $25.00 voucher for the time we lost.

This company is horrible and they don't give a damn about the people who make them thier money because they have no competion. My story is just the worst part of my trip, I did not mention the rude and unhelpful employees that I met along the way. Although we complain... What is gonna be done about these people? We all deserve better.

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robert johnson 2
, US
May 20, 2011 2:19 am EDT

Greyhound is a racist company that has no competition and knows it. Everybody who is riding Greyhound is stuck with them, and at this point they can make money no matter how bad their customer service is and what ogres they hire for bus drivers.

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9:31 pm EDT
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Greyhound Lines late, late, late and no gas or driver

I was coming home for Christmas, from school in Maine, to South Station, Boston. Usually I take the Concord bus down, but I was a bit strapped for cash and the scheduled Greyhound bus would put me into Boston with enough time to get ready to go out to dinner with my boyfriend.

At first, it was no problem. We got onto the bus, left a little late (five minutes maybe) and headed off. However, as soon as we made the first stop I knew it was going to be bad. Every stop he made, the bus driver got off and went to the bathroom/got something to eat or drink and tried to yell at riders who got up to stretch their legs. We made it to Portland at around 5:30. A HALF HOUR before we were supposed to get to Boston. We had a two hour ride ahead of us and the driver just got up and left. there was a second bus next to us and some of their passengers were transferred onto our bus. Apparently another bus broke down and they had to drive one down from Bangor to get to Portland. The bus driver came back on and said "We'll be leaving in a few minutes folks, hang in tight."

So we did. For five minutes, then ten, then twenty until we noticed our driver getting on the bus next to us and DRIVING OFF. I was irate. The passenger next to me immediately got up and, with a couple others, went to complain. The terminal didn't even know the bus driver had left.

We got a second bus driver, who got on, started the bus and then swore. He got off, came back a few minutes later and informed us that the first driver didn't put any gas in the tank. We had less than a 1/4 tank of gas to get two hours to Boston. So he pretty much said "### it" and started driving.

At this point, practically everyone on the bus is on the phone with Greyhound. Ten people, all of whom I knew from school, were going to miss their connecting flight to New York and Florida, respectively. They had made the plans so there would be an hour in between getting to Logan (from a S. Station transfer) and making it in time. One girl missed the last bus of the night to Springfield, I had to call and cancel reservations at a hard-to-get-reservations-place and the passenger next to me was missing his bus to New Jersey, which was taking him to his daughter's birthday.

The driver stopped in New Hampshire twice in order to get some gas. No gas station would take Greyhound's account and we were literally on fumes when we pulled into South Station, 2 1/2 hours late.

I was one of the lucky ones: I only missed dinner. The others had to try to get connecting flights and buses to where they needed to be. We all (and I mean, ALL) exchanged e-mails so we could keep each other updated on our claims with Greyhound.

I contacted Greyhound several times, by e-mail, phone and AT South Station. At least four times each. Each time, I was referred to someone else, they would take care of it, we'll get right back to you, blah blah blah all those excuses.

No one got their money back, no one got their money back from their missed flights or buses. Greyhound still won't even acknowledge the situation because "we can't assure you that you will be on time."

I can understand ten minutes, even twenty minutes. But I can't understand 2 1/2 hours late. I was honestly at the point that my godfather was going to pick me up in New Hampshire. I would've gotten home faster that way!

Needless to say, I will never, ever use Greyhound again. I happily went back to Concord and happily made it back to school (thank god I didn't buy a return ticket from Greyhound) on time. I even told them of the situation and they were appalled. Never, ever use Greyhound. Their customer service is atrocious and they won't take responsibility for anything! Worst experience ever!

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nodramain09
, US
Jul 05, 2010 3:24 pm EDT

At least everybody I know has had a horror story with Greyhound myself included. They are the highest and the service is below subpar. They even charge an $18 convenience fee just for buying tickets online. So really even if you have a discount code they find a way to get that money back.

I just checked out Amtrak and their actually not too bad on their prices . In addition they have a great companion fare and advance purchase discount going and unlike greyhound they don't try to eat you up in xtra fees. In fact its free to pick up your tickets at the station. Believe me a bus ride on Amtrak is like being in a 5 star hotel. Its very nice alot different from riding Greyhound and having some random drunken nut sitting next to you slobbering all over you for 10 hours..lol

*FFR-Your best bet would be to report incidents like this to the Better Business Bureau and also whoever regulates transportation in D.C. I know it might seem like a lot of hassle to go through but thats the only way Big Transit companies like Greyhound will get their act together.

*For Future Reference.

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2:18 pm EDT

Greyhound Lines greyhound's service stinks and I am taking my money else where

Greyhound bus service has the worst driving and customer service ever! The schedule time for the bus to leave was 8:00pm and I got my ticket on line. I got to the bus station at 7:45pm. By 8:00pm the line was very long and there was no driver. Finally at 9:45 they got a bus and took us on our way. The driver had the nerve to then make a stop for food some where in Baltimore and people where grumbling. Then he stopped again for something to drink at exit 7 on the NJ turnpike. I asked why all the stops since he left over an hour late. He said if i had a problem then i should have taken a plane and that he actually had 4 built in stops so i should be happy he only was stopping twice. He then went on to berate people on the bus who were complaining. He said we should be lucky he took this bus because he could have driven another route. Whereas we would have still been waiting at the terminal.

I am fed up with Grey hound. Since using their service to go from NYC to dc and back from dc to NYC.. I have had a driver leave at 3:15pm although the scheduled time to leave was 3:30pm and she closed the door in my face as I tried to run for it, a bus start smoking and break down so we had to switch buses at another station along the NJ turnpike, 2 drivers get lost (one actually asked the passengers for directions as we got to VA but were going to dc), 2 drivers stopped twice for cigarette breaks, one driver get pulled over by the police, one driver on an express stopped at the Baltimore travel plaza to get burger king and proceed to drive the bus while eating a whopper.

This is outrageous. Greyhound's service stinks and I am taking my money else where. This weekends trip will be on the Bolt bus. As the driver recommended if I am in a rush I will take a plane, the Amtrak, or another bus service. Enough is enough. When will they wake up?

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MichaelAIL
Asheville, US
Jun 03, 2010 3:09 pm EDT

In a lot of cases, I'd say that you are correct. But I don't know many people who aren't old enough time who give a crap about "being on time" or going back from NYC to DC or NYC to NJ. Sounds like someone in business, or in college and coming home for the weekend. They probably are old enough to drive, but that doesn't mean that they are smart enough to drive. But I like to give the benefit of the doubt.

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MichaelAIL
Asheville, US
Jun 02, 2010 10:29 pm EDT

BlackIrishTeen - I was hoping your trolls would be a lot more entertaining. But nay - they leave me unfulfilled.

The reason why one would take a Greyhound bus is to get somewhere not too far [in most cases] and to get there quickly. It's quiet common for a bus to be late just as it is a Plane, Train, Taxi-Cab... Really, anything that you pay to ride because it involves people. People make mistakes and come in late, or schedules change or this or that. There are a lot of factors and common denominators that come to play when dealing with travel services. You can take your money all the places in the world, but I guarantee that you will run into the same problem. You should really think about just driving yourself, it will take the same amount of time while costing a little less money [at least maybe for the bus ticket] and a lot less stress. I hear Fiats are in again, and they get decent gas milage.

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Greyhound Lines slip and fall

I am 61 and in fairly good health but still had a struggle trying to get onto the bus with my bag. The bus driver was sarcastic about me being slow. I said I could use some help but did not get it. Then I slipped and fell backwards from the bus to the concrete pavement. It busted my head and hurt my hips and legs. I was out of my senses from the impact. They let someone get on each side of me a pull me up and help me on the bus. Bus driver was angry about me delaying his schedule. I filed a report and complaint once I was able too. They said there was a video showing me falling but no liability for them. They made me miss my sisters funneral. I hate them! They should be made to straighen up or go out of business.

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KixStar
Your mom, US
May 22, 2010 11:54 am EDT

The bus driver is probably not allowed to help someone in that situation, for fear of a sexual harassment lawsuit if he accidentally touched you in a bad place trying to help you up.

It was cruddy that he acted like that, but big companies are more worried about being sued than helping someone who falls down.

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6:23 pm EDT

Greyhound Lines stay far away from them

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won’t know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email “we apologize for the inconvenience”. An inconvenience? $250 worth of tickets that I can’t use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong?

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Jessica Bradley
Madison, US
Oct 09, 2011 5:24 pm EDT

That's interesting.. because they won't exchange my will call ticket (all on the same day October 9) from a 3:45 am bus to a 10:45 am... It's ridiculous.

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kimberly bogdan
Odessa, US
Aug 13, 2011 6:18 pm EDT

how do i exchange my bus ticket travel date

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5:47 pm EDT

Greyhound Lines experienced a terrible frustration

The frustration I experienced on my recent bus trip North from home has prompted me to post this everywhere possible. Greyhound id actually not cheaper than flying in MANY Cases and the treatment I witnessed and experienced is inhumane. People are nicer to their dogs than Greyhound staff are with their customers. In 12 hours i did not meet one decent, nice or helpful staff. Instead i witnessed staff lying, yelling and aggravating clients repeatedly. The buses are filthy, broken and awful.

I will continue to titter, post etc as long as I have energy after a night of no sleep I have very little here today. I never plan to take greyhound again after my experiences on trip referenced above. I will also make sure none of my family does either. The issues are too numerous for this box and a more formal letter will follow. Nearly every single staff I encountered was rude and unhelpful if not argumentative. The very best of my encounters was still delivered with an attitude. People smoked on the bus and nothing was done. The bus was FILTHY with broken lights and seats. The luggage racks were broken and squeaked so loud not even my ipod would drown it out. Connections were missed due to lateness with no attempt to help current ticket holders over those with a later ticket. In fact we had to fight to climb around under bus to find luggage. I paid 30$ to "ship" a third bad and there were no efforts by staff to retrieve the shipped items that i was told to not handle.

I have to return to work now but will follow up here to state and restate my concerns in every form possible.

I recognize that as passengers in your large system we have very little power, but this was both more expensive and much less convenient or satisfying than flying. Every passenger I encountered had a similar horror story, like the young navy men whose bus was 2 hours delayed and the terminal closed anyway leaving them out in the cold for two hours ( FREEZING temps) in fort Eustise/Newport News. Or the several passengers i saw being YELLED at by their staff.

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Greyhound Lines I will never again utilize greyhounds services

I was scheduled to leave Wichita KS at 1:35pm on Dec. 26th 2009 and arrive in Lexington KY at 12:55 on Dec.27th. When I arrived at the Wichita terminal there was a note on the door stating that the bus to Kansas City had been canceled and the station itself would not open until 3pm. When the terminal opened at 3:20, the attendant informed me that a bus to KC would be leaving at 5:30 and the normal scheduled trip would resume. When we reached the KC terminal, we had 30 minutes before boarding for St. Louis was to begin. The bus itself was there, without passengers, but they were not boarding nor were the terminal staff offering any explanation as to why they weren't boarding. When asked about the situation the terminal employees became disrespectful and rude, often threatening those asking the questions that Greyhound reserved the right to terminate their tickets on the spot. I decided to try to kill time by playing a video game. The game took my money. I asked the security guard whose name was Soloman where I could go to get my money back. He informed me that there was a sign posted stating that games were played at your own risk and money would not be refunded. When I pointed out to him that there was NO such sign posted, Soloman told me "well, we still aint refunding your money." So I stood there with everyone else until 1am when they finally decided to board. We were assured that the connection bus in St. Louis for Indianapolis would wait for us. When we finally arrived in St. Louis at 6am, the bus to Indy had left at its scheduled time of 3:20 am and the next bus to Indy will not depart until 1:20 this afternoon. Again the terminal employees will not allow any questions regarding the tardiness without resorting to rudeness and a general lack of professionalism.

As it stands right now, I will not be getting to Lexington until 8:30 tonight (at the earliest). I am scheduled to record at 3pm this afternoon and from what it looks like I will be losing money due to Greyhounds sheer incompotence. I understand that there will be delays due to bad weather, but a company like Greyhound should have contingency plans for situations like these. I am now out more than just the excess time that it takes to get back to Lexington.

Greyhound would also do well to train their employees in basic customer etiquette/service standards.

I will never again utilize Greyhounds services. The money you "save" is no where near the headache and disrespect that you will encounter on the way. If I could give this a numerical rating, I would give it -5.

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anwiii
chilhowee, US
Jan 18, 2012 9:23 am EST

i've had nothing but problems with greyhound. out of all the trips i have taken with them, half the time, the buses didn't run as scheduled or they would force you to pay extra and leave you stuck in their terminal until you could pay a higher fee AFTER they have fully booked your fare. they are a scam company and i don't trust any part of that company. their customer service also sucks. they outsource it to a non english speaking country where you can barely understand them and where they can barely understand you. they don't resolve anything for you. in fact, they are quick to tell you anything just to get you off the phone. i wish i could afford the train or a plane ticket for my trips.

oh! and forget about trying to call greyhound corprate office directly. they are a very secretive company that doesn't release too much information about themselves. i understand why now. when i have the means, i will be taking them to small claims court. people need to start standing up for their rights despite all the ways greyhound tries to protect themselves against consumer complaints!

here is a link to another greyhound complaint... http://astroloco.com/forum/latest-headlines-f18/greyhound-big-company-big-name-little-customer-service-t286.html?hilit=greyhound

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Greyhound Lines crazy, unsafe driver

I just arrived finally home sfeyest. night. We took the greyhound from Las vegas to Los Angeles . The bus number 6928, driver thomas c is a unsafe driver at all.
The driver since he jumped on the bus, he was on the cellphone without bluetooth, driving with one hand and can't control at all the bus, we found that the bus is swing and some of the passenger dropped their drink of them .. it was a mess, we asked him nicely to stop talking on his cellphone, imagine the answer that we are not competent to drive a bus. I called the safe drive from the bus, but nothing happened, i emailed the company, nothing happened. We stopped in Brastow for break and i think to breath some oxygen .. oh my god it was a horrible trip. The drivre give us 15m and after we went back to th bus, we never find him, he show up after 30m saying to someone that he was charging his cellphone. Back again on the road, he drove in gustwind 70, taking left lane and i have no idea how we arrived safe.

Hate it and i will still submit another official complain, because it was not only our safety, we had a panic attach from him.

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Greyhound Lines my ride was unpleasant and disturbing in some case

I was on the bus line from Detroit to Penscola, Fl. My ride was unpleasant and disturbing in some cases. I was first pissed off with the drivers coming back to Det. on Aug. 13th to the 14th. First there was a man that went into the restroom and smoked a cigarette and smoke smell was all in the back of the bus and I sure the smell reached it front where the driver could smell it, but he "NEVER" came back to investigate. Moving on to Alabama (Mobile/Birmingham) the driver wanted to put a young man off the bus because he had taken his shirt off, although no one complained (out loud) he stated that it was indecent exposure and some one might complain. The young man complied with is wishes. Yet he call for security to arrest him and told other driver to Not Let him on connecting bus (which he "was not" a driver on. Drivers were changed, and the new driver was rule to all. He was not wanting to do the job and kept saying, that he's off in a few hours and they(the company) was not paying him overtime! When arr. in Ohio(Cinn.)the manger/attendent, yelling at those that were in the bus to get back on the bus inoder that she could make a head count, to see how many of the 16 or so standing in line could board, and 6 found seats, and the others got on the bus and "stood" up until we arrived in Lima Ohio) where a wheelchair passanger exited. The driver was not willing to pull back seats because he stated that they didn't pay him for that, and that he wasn't going to do it. Passengers pulled seats back for some to sit. Pushing ro kicking luggage under the bus, ripping some luggage of passengers. Rude to all! with his attitude and disposition! AC. was broken either too hot or too cold. Bathrooms was nasty and smelling, no hand sanitizer. This was not a greyhound bus, but Caroline Line bus #85783. Last driver name was Gary( I believe) dot not give his name or stops scheduled. Stated they were for 15/20 minutes, which ended up being 25 to 30 min. realizing that we were already behind schedule about 1 to 1 1/2 hour. THIS WAS THE WORST BUS RIDE I'VE EXPERIENCED. I traveled with Greyhound for the pass couple months and years and has NEVER been disapointed or disgusted as this! With the airlines getting high with fares, and costly add on's, it would seem as if you would do things to help pull some of that flight money! But services, attendants, drivers and stations! are getting less than desiring...

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melanie ebitty
Mount Vernon, US
Jun 01, 2011 12:32 am EDT

they should check more closely on who the employe to drive the greyhound because the drivers are dangrous on the roads

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melanie ebitty
Mount Vernon, US
Jun 01, 2011 12:29 am EDT

I will never ride greyhound again. the ride was the ride from hell and the driver was sleeping at the wheel we almost went over the side of the road also we almost hit a truck travling along side of us, the driver which was a female was sleeping at the wheel

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Greyhound Lines never ever take greyhound bus

I had decided to stay longer to visit family right outside of Baltimore and missed the last train going to NYC so I headed to the Baltimore station downtown. It was the evening so I expected a wait and July 3rd; but what I did not expect was the bullying, disorganization, and harassment that would soon follow me on my ride home. Due to the breakdown of the computer system customers were told online waiting to purchase a ticket that the line was moving slow because tickets had to be written out. I was fine with that since as I stated before I had originally thought to go to a major train company. So as I waited I was told after an hour of being on line with about tweleve people in front of me since I had been on the line that there would be two buses going to New York City. Well that made sense, since again it was a holiday weekend but what didnt make sense that after I purchased my ticket for the bus that would come after the bus I had missed waiting on-line that the second bus I was to get a ticket for I was told after being promised a seat, I may not get one. Well I asked the ticket holder about that since he had just said otherwise and told him so and that what he had said had not made sense to me, he threw up his arms exasperated looking frustrated, even that did not mke me angry what started the downward spiral for me was when I went over to a very disgruntled employee who had been sarcastically remarked for her pleasntness by someone else earlier waiting on line. This employee was standing over to two lines, when I went over to her to ask about what I had been told to by the agent I purchsed the ticket from. At first she blew me off when I then had to ask again with more seriousness about the fate of my trip home. Seizing me up and down she then took one long fingernail in my face and waved it looking at me stating where I needed to stand to try to get a ride home that night after purchasing my ticket. Now this individual was somewhat older than me in her late forties to early fifties I would gather but in my thirty something years I had never had someone in annoyance with a smirk direct me where I may or may not wait for a service I had already purchased for. I looked at her finger as she moved it away from me. As the bus driver who would be riding this 10:20 p.m. bus pulled into the gate the older gentlemen who was unsure about the relevancy of my ticket told me I had a seat afterall. As I hurried to the 10:20 bus that would arrive in Philly where I would then have to transfer for a bus going home, I saw the same woman I had just asked for clarification on my ticket stand over with a bunch it appeared other Greyhound workers near the bus I was about to travel on. Hurrying for the seat a young man near the bus speaking to them who I assumed handled the baggage as we stepped on the bus I gave my suitcase to he smiled looking at the group of ladies and told me: " I don't work for Greyhound." I apologized and then looked for the person who did as the same female worker now standing next to her co-workers heckled and said: " Hee! She can't tell the difference between who works for Greyhound and who doesn't?!" Then turning back with laughter to those she was conversing with. I had had it, I walked over and said: "It makes you feel good to be condescending to people doesn't it?" She looked at me blank faced and anwered no: "I wasn't being conscending to anyone." I answered: " Yes you were and that was unprofessional." I then turned around again and then gave the man who turned up was working for greyhound my luggage and went to find a seat on the bus, not knowing things would find a way to get worse.

I found an aisle seat not to far away about three rows from the driver when about five minutes later we departed from the terminal after I looked out the window he exchanged words and smiles with the same woman I had confronted. It took about ten minutes later for the driver to introduce himself to all of us now on the bus as we already began to embark on a highway when in the midst of his rules and regulations he adds on: " There are some people on this bus that have an attitude way before they got on this bus, before we go any further if you give me any mouth, you can get off this bus right now and walk the rest of the way, no problem for me. If you have an attiude that's a problem deep inside of you, you've got issues. (Smirking) You're not speaking to me any kind of way so I suggest you shut your lips if you have any issues and enjoy the rest of the ride. I don't want to hear any lip, you get out of line you get off my bus. Some of you I hear have some major problems and you need to deal with that, there's something deeply wrong inside of you." Well coincidence? A half an hour later this individual driving the bus who has on board another coworker- a woman accompanying him are talking, he is loud and he is talking about everything from traveling to making up codes numbers when the sytem has broken down on him in the past with Greyhound to being suspended on the job. I'm listening flabbergasted, the woman co-worker who had originally been laughing withj him at his first annoucement is now being a bit more reserved he then goes on to talking about being single and then adds raising his voice: "But I'm done, cuz' some of these woman don't know how to act!" Looking up in the rearview mirror not at me but in my direction. I never said a word even though I grew more and more apalled because my first priority was to get home not this person getting a rise out of me however I knew that I would have to report this when thirty minutes later after that as we are approaching Philadelphia, out of no where the driver continues to drive home: "Yeah well its a full bus but it seems like some people didn't even want to make it here! Some seemed to want to stay in Baltimore!" To which his coworker replied: "Well Philly does have a high crime rate."

Once I arrived to Philly I said nothing to the bus driver who I believe is driving under Greyhound insane, and Greyhound is allowing someone of this nature this job at hand. It is one thing to disagree or state your case but the randomness of my incident with these employees working at Greyhound as much as I travel, make it hard to believe they will get any more bussiness out of me again. Although once I arrived in Philadelphia to get on the next bus, that bus ride was indeed smoother the craziness of the Baltimore station leaved little for me to say good about a bus company that would allow such people to represent under them. Which much regret that was and will be my last memory of ever taking Grey Hound Bus again. You've been forewarned...

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curious0304
, US
Mar 14, 2011 4:58 pm EDT

For your e-ticket did you try and print the ticket at home prior to going to the ticketing agent? An e-ticket is a print at home ticket and the agency is not given access to those ticket which means they do not have any ability to print the ticket. When you requested a refund, did you print out the ticket at a home printer prior to sending it to the coorperate office for your refund?

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Greyhound Lines it is better to walk than take greyhound

I would say, it is better to walk than take greyhound. The bus could be good if greyhound had some competion! If you can afford any other form of transportation, then by all means, do! Whenever I ask : Why haven't taken the bus sooner, it has been years in between when i have taken the bus. After doing so, I remember all of the crap I had to put up with with greyhound.I have used greyhound many times going across the country, just because I was poor.I have endured lost luggage, smelly bathrooms, ridiculous drivers, screaming kids, missed connections for all sorts of reasons, rude people, rough handeling of baggage. Don't think I covered it all. I hate how the bus driver is judge, jury and executioner. If you get put off the bus for some reason, which are many, you get put off and then they radio the cops and you get arrested because these surley, unhelpful drivers are mostly jerks, who have a different aganda other than their job of getting you there. You will get there, if the bus doesn't crash, or you get put off.It's tragic, if you read the rules of greyhound, things that go routinely wrong, Greyhound absolves themselves of it, by stating it on the ticket. They are not responsible for delays, missed connections, busses breaking down etc. I have had the people who unload the busses say"Idon't care, this isn't my first job, " meaning they have a second job which is more important that the one their doing. These bus terminals are located in the worst parts of town! Ever been to the station in Atlanta? I gave a bum a cigarette and then this overzealous, jerk of a cop comes up to me and asks if I'm just hanging out, or am I riding the bus. I said here is my ticket, he looks at it. I said if I was riding the bus, then I would be on the bus and hopefully leaving this place! I was thinking that this jerk was going to arreast me for being a jerk, first and then for me being smarter than him!I hate greyhound! I wwould wrather walk and be sodomized by a bunch of hillbillies than take Greyhound ever. I can go on all that is wrong with that establishment, but I'm tired.

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peterboy66
waterbury, US
Aug 16, 2011 8:35 pm EDT

Couldn't agree with you more

Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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