Green Dot
reviews and complaints

My family was defrauded by persons acting with my tax information for$7800 dollars telling us to use Moneypak to pay. I then called Moneypak help line and explained what had happened. The person used the name Jane and said they had no been cashed and I could go buy five $500 cards and she would refud the other cards onto those I bought. Having called them I had some security that I was doing the correct thing. When I called back to see how to deposit the cards I got another person and they stated that there was no one there by that name and I had been scamed again. Total $10300 after that they would not answer my calls. They have many service locations and you will never know who you are talking to. THIS WOULD NEVER HAPPEN TO ME. MERRY CHRISTMAS YOU DIRTY RATS.

they assurd me that there money pack card was loaded with $500 on one card and $500 on the other card when i tried to flip it over to a green dot debt card there was no money on iether one now im out one thousand dollars that i was going to us for a house payment how do i get my money back my name is [protected]@yahoo.com

I purchased a Green Dot cash reload card in the amount of $300 and a Green Dot prepaid card and then opened an account on the web and then loaded my prepaid card with the cash reload card. I then made one purchase on the web for phone time for my cell and within hours after doing so they blocked my account. I called and they said my account was blocked for the reason of unusual activity and i needed to send them my ID documents by Fax. I have sent them Faxes and emails with my documents and they continue to deny ever receiving them. This company is running a scam against the unsuspecting public and I warn everyone not
to ever get involved with this company. My remaining balance of $288 is still blocked from me.

Hi my name is Bridget Hall, and I loaded 177.00 on a Green Dot Money card on July 7, 2014. I went to use the card and there was no money on my card. I called
customer service, and was told that I had to put in an complaint. I am very upset,
about this situation, cause I am a single parent, and I do not have money to throw away. I can be reached at [protected] or [protected]. Thanking you in advance.

i bought the $6 walmart preffered card (the black one with no loading fees) and loaded $50 bucks on it, i went to walmart and loaded it several times with various amounts, but apparently, even though you can load the temporary card while you wait for the permanent card, (says use this temp card until you receive your permanent card right on the package the card comes in...i had 2 different walmart employees tell me that they are not allowed to load money onto the temporary cards! which completely contradicts the statement on the cards packaging! also if you have money refunded to you buy a store or ebay, be prepared to see it as a pending transaction for 10 ###ing days, even though it takes less than 30 seconds for it to be taken out of your account, and the foreigner that you get on the phone when you actually manage to get a human on the phone...because corporations like to outsource and evade fair wages and american taxes...because they care so much about the us economy, and creating jobs for americans and such...anyhow when you get a hard to understand indian/arab/sand spic on the phone, hope you like hearing i'm sorry there is nothing i can do, because that is the extent of their customer service...they pay afaragistanis crap wages overseas to be sorry all day for your woes created by a crap company that really just wants to nickel and dime you out of your hard earned money...bottom line! 10 ###ing days to have money funded back on to your card! ### customer service, and sorry indians on the phone...walmart green dot cards, thats what your paying for when you buy one...walmart wont even put money on their own temp cards...i hope they all die like the people in total recall...the original...hope every last one of sam waltons descendants rot in hell! i'm sure anyone who works at walmart has mutual feelings, unless they havent got their first check yet, then i would understand...

Somebody just called from SDGE Disconnection Department and asked for $770 for our passed due bill otherwise they were on their way to disconnect our electricity. They suggested to get same day payment and get a money pak. I rushed to the closest Rite Aid and got the money pak, gave the numbers to supposedly SDGE agent. He said his name was Brian and he called from [protected]. I suspected and ask for his supervisor, address, agent number, etc. he hung on on me.

I called in to apply a $100 money pak to a Green dot Visa card and when I called I was told by the automated phone service that the Visa card I had was non reloadable and I would get a refund. So I waited about 2 weeks and no refund, so I went on the web to find where I file a complaint for the refund, there are so many sites to choose from, so I just chose the fraud complaint form and filled it out and and I should have filled out a refund form, yes I did the wrong form, but it doesn't end there,

Two days ago I went to the store to use my Account Now prepaid Visa card and it was declined and so I call the Account Now to see what was going on my account as I had money on the account. I was told it was suspended by Green dot. I have not heard from Green dot about what is happening to my claim and why the suspended my Account Now account as I am waiting to get my Social Security deposited in my account. I can not find a phone number to call to talk to the claims dept. I was given a phone number by Account Now and it was the wrong number. I need to know what is happening to my account and my social security check. I am 67 yrs old and live on my check to come in on time to my account. Please help me.

Thank you
Sharon Dauzat

i saw the advertisement "get your refund up to 2 days faster if you direct deposit with the green dot card " what a joke, i got a text alert saying my refund had arrived, hooray for me and my family, WRONG, the account had a block put on it due to them being unable to verify the cardholder, so we did what they asked, faxed them everything and then some, well we are now losing our home, cant pay the bills, i dont know why these bill companies dont understand, i have money but i cant use it bcuz green dot has a block on my account, you will get your money soon, still waiting...i do not wish this on anyone, do not use green dot is the best advise, i wish someone would of given me ...god bless

I decided to apply for the short term loan in company Green Dot 3 Cash Advance. I filled the form and waited for the call, and after several days the agent from the company contacted me. He told me to buy Green Dot card and put $180. After I did it, he called me again and told to put more money. After I transferred money to this Green Card, I waited for the loan. But this scammer cheated on me. He simply stole money from me. So be careful if you use this company or leave comments if you had horrible experience with these people.

I purchased money pack sunday feb 16th at mart in covington tennessee around 1:30 p. M and by 1:45 pm my funds were not on my card, I would like to find the person who took my funds and get my funds back immediately, that was my rent money somebody took, I do not no how my pin number was stolen but I want my refund back, I talked to a green dot supervisor and I was told to send a picture of the money pack and the paper it was purchased and an investigation would take place 4 to 5 days, I do not want to file a lawsuit I will if my funds are not retrieved, i'm providing a purchased sheet and a money pack to assure a proper refund and that my funds were stolen, thank you and please give me satisfactory on this situation

I purchased a $450 green dot card for 5$ and went to check it in my car which is located in the parking lot and there was nothing on it! I feel like I was robbed by green dot. I want my money back ASAP because i didn't even have a chance to even spend my own money. If you care about your customers in you so much and eyes and I think you should look into this and reimburse me my money full. d lo I have submitted a receipt and the Green Dot card that was purchased from the back pictures as requested please contact me as soon as possible phone number [protected] or [protected] thanks for your time.

I just bought the card at 10:30 pm on 11/27/13. It was purchased so i had enough money aside to pay a specific bill. By the morning of 11/28/13 at 8 am the money was no longer on the card i just purchased it several hours before. With no one able to get to the card or the number because it was safely in my purse locked away in my room til i went out this mmorning . Now i honestly have no clue what happened to the money & im very worried i just lost $200 that i can not afford to lose. I really would appreciate if you can help me resolve this issue please & thank you.

I brought a money pak green dot card from walgreens. I load $300.00 on there when I tryed putting it on my green dot debit card it wasn't nothing there. It said the card has already been used. I haven't even left the store nor did I load my card. The 300 just disaper. How is that

I purchased a green dot debit card a year ago and have used this as my checking account. I have also used this card to have my payroll check direct deposited to my account. Two days ago, I purchased a money pack card to upload money on to my account. When I called the 1-800 number to load the money, the operator tells me that there is a hold on my card. The hold was put in place because they suspected "unusual activity" on the account. Keep in mind, i've had this card for a year and have made the same purchases. I was told that I couldn't use the card anymore, I couldn't buy another green dot card, and I would have to wait 10 days to receive my refund for the money pack card. They also told me that they are sending back my payroll check to my employer and it would take two days for my company to receive it. I have rent to pay and children to feed. I can't afford to not receive my pay check on time. I was expecting to get paid this friday, it may take two weeks for me to receive it now. When I ask them what purchases I made that looked suspicious, they will never give me a straight answer. I have never been this angry with a company before in my life!

Beware don't purchase this card! My name is kimberly from montgomery alabama. On september 23, 2013 I went to my local walgreens store to purchase a green dot moneypak card. I loaded $460.00 onto the card at 4:06pm, at 4:08pm (2 minutes later) I went to my car and called the number to activate the card to up load the money onto my prepaid debit rush card. Well the card said zero balance and the store told me I can not get a refund back from them that I will need to contact the green dot moneypak company in order to get a refund. So I did that and they told me to fax them the receipt and a copy of the moneypak card and they will contact me on october 7, 2013 (10 bussiness days). So I did that and waited hoping that I will get my money back, however, on october 4, 2013 I called them back to check the status and they told me they are not responible to refund me my money and that I need to call my local police department because my card has been used, but green dot will not tell me where it was used, what time it was used or how much was used. Green dot company was no help at all! I am a fulltime student with a fulltime job and a single mother of two small kids. That money was to pay my carnote and I had to put off some other bills in order to pay that bill and I am still out of $460.00 and this company is no help!

I have been scammed by a group of people over phone call asking
For penalty fees and security deposit regarding visa documents. I have been asked
To buy money pak vouchers. After 2 hrs I realized its all scam nd they trapped my money.
I immediately called money pak service and gave all the voucher no's and asked to consider all those as dispute transaction. Now they know where the money is transferred but still they say they cannot return my money back. Please suggest me anything on this.

My wife's coworkers purchased a greendot card in the amount of $200 as a gift to provide funds to visit her daughter in the hospital. I activated the card for her on 9/11, the day she received it, and attempted to use it on 9/12 to purchase goods and get her some cash. THE CARD WAS REFUSED. I immediately took the card and materials along with the receipt to Walgreens where it was purchased. The manager help me contact greendot. In the fine print we found two things:
1) Walgreen will not stand behind greendot and refund the purchase price of $202.95 after they verified there was still $200 on the card.
2) Greendot will not allow cash to be drawn from the card for a minimum of 15 days.

All of this information is hidden inside sealed plastic and on receipts put in your bag after you pay. The bottom line is stay away from Walgreens because of they can screw a senior, it's bonus time. Also never buy a card that cannot be activated at time of purchase and where you cannot immediately use the cash.

Walgreens ought to be ashamed to be complicit in basically stealing the use of emergency money. All of this should be disclosed on signs and explained by the clerk.

On 9/3/2013 I purchased a green dot money pack from walgreens in sacramento california. At 9:55pm befor I purchased the card I picked up 2 extra cards for future purchase so as not to run into the inconvenience of going to a store that do provide a green dot reload but don't have any money packs in the store. But a mixup happened with the other two cards and the actual card I put the money on, so as it were I tried to find the card that actually had the 60. 00 dollars on it by trying all the money packs till I got the right card, well I had no idea that this would freez my account and my money for 10 business day's till a investigation is conducted. This should be a notification on the actual money pack, explaining what will happen to you if you try to loade blank money packs! It was the only way I knew how to find the right money pack number. After talking to several peoople and asking if my aunty could load the money on her card it has been mistaken that the money pack belongs to her and now they want to send her my check. All I wanted to do was pay my phone bill. Now my service will be turned of and my money sent to someone els for making a simple mistake. Woooow is me. : (