SUBMIT A COMPLAINT

[Resolved] GoldCar Rental / car hire

Res. number is [protected], car model Ford Focus, plate number FD140YM, car was picked up from Milan Malpensa airport on 26.08

On 28.08 on our way from Venice to Florence on the car display has appeared a message "engine problem: transmission failure, immediate service needed" and the car stopped in the middle of the highway inside of the tunnel. It was very scary and dangerous, we risked our lives! We called "Goldcar" support and followed their instructions to go with a tow truck, wait there for the taxi to take us to the nearest "Goldcar" branch at Bologna airport. All this took about four hours. First, all this situation was very risky for our lives, second - it was waste of money because we have filled full tank of diesel before it happened, it cost us 48.31 euro, third - it was a total waste of time. We came to Italy for honeymoon and this is what we got instead!! My wife was in tears, she was very frighten. Also we have late to check in to our hotel in Florence. We are very disappointed that "Goldcar" provided us broken car, exhausted and we are asking for compensation !

Also after sending emails to the Goldcar customer service, no one replied to it.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GoldCar Rental Customer Care's Response, Sep 20, 2017

    Dear customer,

    We are aware that sometimes things don’t go as expected. We are working on improving our services.

    Please, report a problem on the following link: https://www.goldcar.es/en/incidencias/

    Kind regards,
    Victoria R.
    Goldcar Representative.

St
Sep 15, 2017

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