Menu
GoldCar Rental
GoldCar Rental Customer Service Phone, Email, Contacts

GoldCar Rental
reviews & complaints

www.goldcar.es
www.goldcar.es

Learn how the rating is calculated

2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
GoldCar Rental has claimed their business profile
Get notifications about new complaints and reviews of GoldCar Rental. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

GoldCar Rental reviews & complaints 551

Sort by:

Newest GoldCar Rental reviews & complaints

ComplaintsBoard
Z
2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental deposit refund

I rented a car from Turkey/İemir airport. I paid 1.112TRY Deposit. After I delivered the car without any problems and they said me your deposit will be full refund. After 2 weeks I am still waiting my deposit refund. I called the office and they said me we refund you but still is on my credit card. I discussed this issue with my Bank and they said me same thing. Goldcard did not refund. So, i attached some documents about this issue and i am waiting deposit refund as soon as possible.

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental trying to change the time of collection and return of hire car

We were booked to fly with monarch airlines on the 3rd October. We were collecting the hire car at 10.30am, and returning the hire car at 9.30am on the 17th October. Unfortunately monarch airlines have cancelled all flights, so we have had to book another flight. The flight we have booked does not arrive until 22.30 hrs so I am trying to change the time of collection of hire car to 22.30hrs, also to return the hire car at 14.30hrs on the 17th October.
My booking No: [protected]. Can you please help.
Thank you, David Taffinder

Read full review of GoldCar Rental
Update by Goldcar
Oct 08, 2017 5:09 pm EDT

I have still not heard anything back from gold car.
Are they taking my complaint seriously, or don't they give a dam.

Update by Goldcar
Oct 07, 2017 7:31 am EDT

Goldcar sent me a link to a email address which does not exist. How the hell can I reply to them if they don't send me the correct email address.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
3:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental not refunded fuel deposit.

Reference number. [protected].
We hired a car in palma mallorca on September 7th for 4 days. Refilled the 22euro we used before dropping the car back. So the car was full.
When the refund of the fuel deposit wasn't returned after 2 weeks we contacted the Alicante office. Told the car was left empty so they kept the deposit. No help was provided from the staff on the phone and she just hung up on me. I'm a very angry customer.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
10:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental double charging for the fine ticket while in italy.

I was traveling in Italy and hired a car from your company between 26/7/17 till 30/7/17. My name is Tie Teck Kim with the contract number of [protected]. I received an email saying I got a fine ticket cost 55 euro while during the period of car rental. I wish to see the fine ticket as a prove of the fine. I was charged twice through the credit card and I want to know why? And I haven’t got the 150 euro deposit back to my account yet since I return from Italy which already more than 2 months.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental being charged for damages not incurred by me during. the car rental. contract# [protected]

Good day,

I am extremely disappointed in this transaction and experience with gold car.

When I collected the car I did a walk around and checked the vehicle. I know I checked the underneath of the front bumper, I checked the rear but missed checking the underneath of the rear bumper where the damage was found.
I feel that I have been ripped off as the car was not driven around, it was driven to destination and parked in a garage and brought back. I know for a fact that I did not bump it anywhere.
I also feel that the amount being charged is exorbitant for a couple of small scratches.
If you did things the correct way you would have a staff member do the check and walk around with the customer and sign off at collection as well as delivery.

One thing is certain, if the status quo remains and either the amount reduced or cancelled, not only will I never use gold car again but I will go out of my way on electronic media to advise people not to use your services either.

I hope this situation can resolved in a negotiated manner.

I await your reply.

Regards
Paolo
Sent from my iPhone

On 28 Sep 2017, at 18:21, "[protected]@goldcar.com" wrote:

Dear customer,

Thank you for trusting Goldcar Rental for your car hire.

Attached is a message of interest to you.

Kind regards,

Goldcar Rental

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unauthorized credit card charges

I rented a car in GOLDCAR company in Barcelona airport, my contract number [protected] from 15/09/2017 to 21/09/2017.

26/09/2017 I received email from GOLDCAR with inform details of a charge on my contract (attached):
Concept: Check-In Rear parcel shelf
Amount: 300 EUR.
Also, was attached picture, which clearly shows the bumper, car number and tail lights, but not rear parcel shelf. (attached).

On September 23 and 24 GOLDCAR withdrew an amount of 300 euros from my card.

In connection with the above:

1. I ask to provide document confirming that the rear parcel shelf was at the time of transfer of the rented car to the customer (to me).
2. Also, I ask you to provide me with proof of my confirmation that I have received my rented car with all the accessories.
3. I paid full insurance, Super-relax GOLDCAR, so on what grounds did you withdraw money from my card?

I propose to solve the problem in the following way: a full refund of the monetary funds withheld by GOLDCAR.

Read full review of GoldCar Rental and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
J
J
Julie Boydell
, US
Nov 14, 2018 1:50 am EST

Ref :   [protected]

I refer to your email dated 13 November 2018 and wish to complain about the appalling Customer Service provided by your company. I  particular request that you respond to my email with a more detailed explanation of the charges for fuel and the excessive cleaning charge applied as there were only wood shavings in the foot wells of the car and these would have hoovered up in a normal way and not require a specialist valet.  I, m also placing on record that I filled the car up with fuel at the filling station on the airport site immediately prior to returning it (a day early) to your depot. A member of your staff inspected the car, assured me that everything was OK and accepted that the fuel was full when he checked this in front of me.  I suspect that this is just an underhanded tactic to retain the amount 'charged' as a pre payment for a full tank of fuel.  If your staff really had a good  customer service ethic, then I should have been informed when they inspected the car (in my presence) that these things were an issue and I would have resolved them then. Instead of  confirming to me that everything was  acceptable then retrospectively contacting me when I have returned to England  and making it a hassel to argue my case.  Again if this had been brought to my attention I would have rectified the issues myself instead of having these extortionate charges imposed - so why wasn't it ?

I also object to you sending this email with a 'no reply' option, further causing confusuon and ensuring it is NOT an easy process to respond to you.  In addition I booked the car through Rhodium but have to deal with Gold Car and I get emails from both companies which causes even more confusion ! - it's like a smoke screen.

I will be proceeding to your Regulatory Body and so I formally request a response within 14 days.

Julie Boydell

ComplaintsBoard
S
3:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental over-charging for car protection program

I rented a car on 30 August 2017 in Malpensa Airport- Milan
I booked the car through Rentalcars.com, and included Rentalcars.com protection program. They stated that in case I'd like to take Goldcar's protection program at the counter instead, I will be able to get a refund.
At the counter, I was offered a program with a similar price, so I took it, thinking I will get a refund.
When asked for refund from Rentalcars, they explained (which was later confirmed by Goldcar agent) that the price I was offered was in addition to the Rentalcars program, i.e. a "top up", and not instead.
At no point the "top-up"or the Rentalcars protection programs were mentioned at the counter or the on the contract.

In total I was charged double the price I was told.
I tried to contact them but got no response.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental goldcar fuel refund

I was asked to pay for the fuel for my car hire in advance and I have not received the payment back. I returned the fuel tank in full and this should have been refunded. Please contact me for further details. This is unacceptable. I was also forced to take out the damage waiver collision insurance as I couldn't pay he 1100 deposit. I have European insurance and I should never have been forced to pay this.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unauthorized credit card charges and unethical behaviour

Car rented between 22-08-2017 and 23-08-2017.
Reservation: [protected]
Registration: 3062 JZZ

We rented a car from the Alicante office and noticed there were several small to larger scratches and marks on the car: a long scratch down the side, a small piece broken from the plastic part of the front bumper and 2 or 3 other scratches.

We took photos of this damage, brought the car to the office, informed a male employee and asked him to take a look. On his tablet, he noted and documented one, possibly two of the marks. He didn't document any of the other marks, including the damaged bumper but assured us this and the other marks were not a problem. My wife signed the tablet.

We returned the car the following day. No member of staff looked at the car in our presence on it's return.

On the [protected], Goldcar took 821.90 Euros from our bank account. My wife was only told why this money was taken after several protracted calls and emails to your customer services department. Via email, the reason given was because of alleged damage to the car, without any explanation of what this alleged damage actually was.

We have both since contacted Goldcar on email, phone and even Twitter @goldcarcares in an attempt to find out what the alleged damage was and to resolve this issue.

We sent our photos to Goldcar Customer Services department and @goldcarcares to cross reference showing timed and dated damage already done to the car. This was clear proof that the damage was already there before we took the car with us, as the check in time and time on our pictures match.

We were finally sent their images via an extremely rude email from M. Amparo Pérez 3 weeks later The damage shown in the images was not made by us. We have also noted that these photos are not dated and that they include 2 photos of damage already made to the car when we picked it up, which the member of staff photographed in front of us.

They have since said that not all of the damage was done us and offered us half of the money back. Which we have refused.

The correspondence has now dried up completely. The only satisfactory outcome of this stressful, expensive and time-consuming issue is to have the money returned immediately.

Read full review of GoldCar Rental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
J
J
john howard ivor king
, US
Dec 09, 2017 5:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have at the moment a long running saga with the hire of a vehicle i hired from Alicante Airport. The vehicle was returned in the early hours of the 8th November and the keys were put through their letterbox. Ten days later it was noticed that a total of 605.08euros £536.87 pounds had been taken from my account. I requested photograph evidence which on the second time of asking they provided. The photos supplied showed a considerable scratch along the front and rear door. I forwarded a video which had been taken at the return of the vehicle to prove my case. I received an e-mail accepting my evidence and an agreement that this would be credited to my account. They have credited my account but only to the tune of 550 euros £486.06pounds a difference of 55.08 euros or £50.81. It is his amount of £50.81 i am chasing them for and as yet they have not had the courtesy to reply to my e-mails.
Gap Cementario 1465785 /bonoagencia DYS-[protected] jvb PDURG I do hope that the above can be resolved. Many Thanks John King
e- mail address jennie.king@talktalk.net

S
S
SophiaM
, US
Sep 27, 2017 8:02 am EDT

We have issues too with a rented car via Goldcar Malaga. Without any information or explanation, they booked an insurrance fee we have never asked for. In fact, we told the office employee in Malaga we have our own insurrance. We received some Spanish information about the booking, with, also in Spanish, the details about insurrance. We both don't speak Spanish and the employee didn't explain anything about what we signed. Goldcar doesn't respond to our requests and keeps sending automatic replies. So far, also a very bad experience with Goldcar...

ComplaintsBoard
N
6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental lost items left in vehicle

Contract Number : [protected]
Hired a vehicle in September for 12 days and returned at end of contact parked back at pick up location and got it checked and signed off.
When went to check in desk up stairs I noticed that I was missing a small carrier bag with two items of brand new clothes which I had picked up on my way back to the airport. I immediately went back downstairs to the office and informed the staff what had happened. The car had been removed and a telephone call was placed, after fifteen minutes I was informed that nothing had been found in the car. I complained stating that there was a small Punt Roma paper carrier bag with a pair of new trousers and a C&A carrier bag with a new navy blue top with yellow stars on it.
Again after another ten minutes I was informed there was nothing in the vehicle which I found to be very distressing as I knew that I had left the bag in the car. I was then informed by a member of the staff when I asked for the car to be brought back up for me to look or to be taken to the car that I was not permitted and that it was no possible for that to be done which I found to be very unhelpful

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unacceptable unethical behaviour - deposit stolen despite buying their "super relax cover" insurance

Contract number [protected], plate number IQZ-884

My relatives rented a car from Goldcar MALTA over the last week, 14-19 of September. They was pushed to buy their super relax cover insurance, which I did. Later on the third day, my father noticed a dent that could only be seen if viewed from a distance, as it was in the lower bodywork. He called them immediately and informed them (16.09 9.49), as per their instructions for the super relax cover, and was told to “not worry about it”.

Upon returning the car the parking attendant, Mevrui, agreed that it was old damage caused by the previous renter, but still charged me 1150 euros as a “procedure”. He claimed that we would receive it back “from the insurance company”. He made no mention of my super relax cover, nor of the claiming procedure. My parents left the country shortly that morning.

During the afternoon, I went to speak with the attendant, who claimed that we would be able to claim it back online, even though our insurance was with goldCar. The rental office personnel gave me blank stares, while the head office simply told me that they would look into it.

Following our departure from Malta, we have been in constant contact with the Malta Office. We have got them to admit that we had super relax cover insurance, However, they are still refusing to return the deposit, on the technicality that I did not get a police report, despite him calling them and confirming that it wasn’t necessary after spotting the damage.

I’m extremely distressed about this situation and in case I cannot reclaim the charged amount as promised by GoldCar, I will pursue action with the European Consumer Protection Agency.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental car rental 30.8.19 till 13.9.17

I hired a car from Malaga airport on 30th August 2017 on full to full basis. I returned the car on 13th September 2017 to Malagasy airport with a full tank of fuel ( 8 of 8 parts lit ie: FULL. On returning home my credit card has been charged €58 for not refilling .
I WANT MY MONEY BACK ! WHAT A RIP OFF ! I WILL NEVER USE THIS RIP OFF SCAMMING COMPANY EVER AGAIN AND I WILL MAKE SURE THE WHOLE WORLD KNOWS ABOUT IT .
SORT THIS OUT IMMEDIATELY AND REFUND MY MONEY OR I WILL TAKE THIS MUCH FURTHER .

Read full review of GoldCar Rental
Update by Aclare
Sep 22, 2017 3:48 am EDT

I am fully aware of the full to full ... my point is that I DID return the car full with 8 of I parts full and lit but you still took €58 from my credit card for 'apparently ' not returning full. I couldn't put anymore petrol in an already full tank . So consequently your company stole €58 from me although I returned the car full. On reading reviews I am not the only person you have taken money from either. My original comments still stand . REFUND MY MONEY THAT YOU SHOULDN'T HAVE TAKEN FROM ME IMMEDIATELY .

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
4:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental incorrect charges and defect rental car

My wife rented a car in Alicante Airport 3/09/17 to 09/09/17 contract no. [protected]. Licence plate 5118JZY flex fuel option. The car was in bad condition and after appr. 100 km it gave up. My wife and her sister had to go from Moraira to Alicante Airport to pick up a new car setting them back 60 EU for bus tickets. To get a new car she was forced to add insurance for 66.07 EU plus tax for the two remaining days of the rental periode. She was also charged 52, 07 EU plus tax for fuel. The new contract had the same contract number . Car licence plate 0166JCY. The first car has been charged 16 EU for fuel. For the second car we should, according to the SDR agreement, have been credited for the fuel not used. That has not happened. As a long time Goldcar club member hiring rental cars 4-5 times a year for many years I have so far been pleased with Goldcar, but not anymore. If we get an excuse and at least get the fuel not used credited and compensation for the bus tickets, but also the insurance my wife was forced to sign ( no insurance, no rental car ), we will consider to use Goldcar also in the future.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
3:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental excess insurance

Booking :[protected]
San Javier Airport 17.9.17

I did not want to purchase Goldcar insurance as I already had a policy to cover it.Whilst paying with my credit card to "block"the excess I was told the credit card machine would not work with signature and was unable to use it.
I then had to pay a further €370 on my debit card which would work with signature.
I had booked a peugeot 208 or similar but was given a car with a smaller boot space, which was not large enough to hold my babies pushchair. I returned to the desk to request a change to another card and was told it would cost me a further €150 to do this. €150 ?
I was then told that the credit card machine was now working but it was not possible to refund payment to my debit card and take payment from credit card.Clearly this is Goldcar misusing the credit card system. It is not my fault that your machine was not working for the precise moment I needed to use it.Goldcar told lies over it's ability to process my payment. There was no problem with my card. You used it as an excuse to make me have to take your insurance.I am now on holiday for two weeks in a car which is not suitable for two babies and there is insufficient room for two car seats and a buggy.
I would now demand that you refund this excess charge.I fully intend to take this matter further.I have my own insurance.Your ridiculous hard sell and totally unhelpful attitude has ruined a holiday that has taken me over a year to save for.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental incorrect charges

Car rental Pisa Airport 17.8.17 -27.8.17
Contract number [protected]
Scratches/marks on car before we drove car away - recorded on forms by Gold Car employee. We took photographs of the scratches and extras had to pointed out to the employee who then filled in a second form
Photographs have been sent to Gold Car via email but no reply sent.
We would like full reimbursement for charges taken from our credit card - around £350.

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
6:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental being charged an extra £71 a day after returning the car with no explanation

On Sunday the 10th September 2017 in Verona airport Italy I waited over an hour to collect my car & then I was informed of extra insurance that I needed to take out otherwise I would be liable for pretty much any problem that occurred with the car regardless if it was my fault or not, I was told it would cost me €117 but for an extra €20 I could use the fuel in the car & did not need to worry about returning the car with a full tank.
I agreed to go ahead with the insurance & so called special offer on the fuel, I kept asking about the fuel situation & your member of staff Eleonora repeated to me that I could use all the fuel & did not need to fill it up.
I returned the car on Thursday the 14th before the desk opened as I had an early flight which also I was told was ok to do.
After returning home I checked my credit card only to discover that my account had a pending transaction of £71 from goldcar, I have no idea why your company is taking extra money off of me, I would like a refund or a valid explanation to why money is being taken from my account without my consent as this is fraud & a receipt explaining clearly what the money is being taken for. The above conversation was witnessed by a police officer & a witness statement can be provided.
My contract number is [protected], client code [protected], mr David sims.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
2:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental rental car barcelona airport

Hi,

I took car rental from Barcelona airport today from gold car.

But it is informed that I am very much disappointed because I did not got the car which I reserved and the received car has following issues-
1.) Got manual instead of reserved automatic
2.) Car not in cleaned condition
3.) Bad Music system
4.) GPS not getting paste on windscreen

I have this car for another 3 days, can you please change it as soon as possible and replace it with a better automatic transmission car.
Ekansh - +[protected]

Read full review of GoldCar Rental
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental car hire

Res. number is [protected], car model Ford Focus, plate number FD140YM, car was picked up from Milan Malpensa airport on 26.08

On 28.08 on our way from Venice to Florence on the car display has appeared a message "engine problem: transmission failure, immediate service needed" and the car stopped in the middle of the highway inside of the tunnel. It was very scary and dangerous, we risked our lives! We called "Goldcar" support and followed their instructions to go with a tow truck, wait there for the taxi to take us to the nearest "Goldcar" branch at Bologna airport. All this took about four hours. First, all this situation was very risky for our lives, second - it was waste of money because we have filled full tank of diesel before it happened, it cost us 48.31 euro, third - it was a total waste of time. We came to Italy for honeymoon and this is what we got instead! My wife was in tears, she was very frighten. Also we have late to check in to our hotel in Florence. We are very disappointed that "Goldcar" provided us broken car, exhausted and we are asking for compensation !

Also after sending emails to the Goldcar customer service, no one replied to it.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unethical and unprofessional behaviour through hard-selling

Goldcar staff at arrivals in Mallorca airport put so much pressure on my father with hard-selling of their excess insurance that he collapsed and passed out at the desk. After having paid £120 for the car in advance through Ryanair, my father purchased CDW insurance in the UK before travelling. In arrivals we waited an hour to be served. Finally being served my Dad was asked to pay 283 euros for the car. When I informed the sales assistant the rental was paid in advance she told my father this was for the insurance. I told her that we had our own excess insurance and did not require it. She immediately got very defensive and told us that our CDW policy would not pay out in the event of a claim. I informed her that we were happy to go ahead without the additional insurance but the sales assistant kept pushing my father. She was very threatening. She gave us more than 10 examples of when Goldcar would retain between 700 and 1400 euros from my fathers credit card. I kept telling her that we didn’t need the excess insurance but she could see that my father was becoming concerned so she kept pushing. My father said he was confused by the benefits of the insurance and asked her to explain what additional extras were included in the insurance. The sales assistant did not explain the costs. She told us is that we would be taking a big risk and got angry because I told her we did not want the insurance. She also repeated several times that Goldcar would retain 1400 euros on my fathers credit card for at least a month, and if there were any damages to pay for that it wouldn’t be returned and that our CDW wouldn’t pay for it. My father said he felt unwell because he was confused and stressed by the situation and had to lie down on the floor. When he tried to get up he passed out. He was unable to stand for half an hour. My father was left lying on the floor while the sales assistant continued serving other customers around where my father lay. The manager came over with another colleague to see if they could help. The manager offered to put an additional driver on the rental as my father was too unwell to drive. I complained to the manager about the sales assistant and both staff had a conversation in Spanish. The sales assistant got angry and gestured towards my father. The manager gave me an email address to contact Goldcar with my complaint and said that cameras had recorded the incident. We didn’t receive an apology from the manager or the sales assistant. When my father was well enough to sign the rental agreement I asked to be served by a different member of staff but I was told I had to be served by the same sales assistant because our details were on her computer. I had to wait in a queue for another 10 minutes to be served. My father was so stressed and worried about being charged 1400 euros that he paid the additional 283 euros for insurance. He didn’t drive for the whole holiday because he was so worried about all of the possible problems that the sales assistant had described. This incident impacted on his and our families enjoyment of the holiday. I wish I had done more research into car rental companies before I booked the car. Having now seen the shocking volume of complaints on the internet about Goldcar, I am disappointed that Rynair partner with this company and encourage customers to hire vehicles from Goldcar.

Contrato [protected]

The incident took place on Friday 1st September 2017

A desirable resolution would be the refund of the excess insurance of 283.95

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoldCar Rental has left an official reply on this complaint.

GoldCar Rental unsafe vehicle for children / no oil in the car/ charged me for existing damage to the car

I was horrified when the rear door of the car flew open as we were travelling at 120km/p on the motorway with our 3 children in the back. It transpired that the central locking system of the vehicle did not work despite the clicking sound and light coming on. Our 20 month old toddler had been touching the door handle which we believed to have been secured when we put on central locking. Needless to say our children were very frightened by this experience.

In addition whilst driving on a day trip the oil warning light came up on our car and when I checked the oil dipstick the oil level was at minimum, clearly no one had done basic checks on the vehicle before passing it to us. I called Goldcar and they told me I would have to pay for roadside assistance even though they had failed to carry out the correct safety checks on the vehicle. Once they put me through to roadside assistance I was told that I could go to a petrol station to purchase oil and I called back 3 times to ask which type of oil I should purchase but was just told to ask the petrol station assistant. The first station didn’t have the correct oil so I had to drive a further 20 km to another station. 2 hours of our day was wasted trying to sort this out when I had my disabled son, 5 year old and 20 month old toddler in the car who were all very unhappy and agitated by this point.

When I called Goldcar to highlight these issues they said the only we could do was bring the car back to them but I was unwilling to travel the 3 hour round trip back to Valencia airport to change the vehicle with children in a car that was unsafe. This meant that we didn’t use the car as a whole family for the remainder of the trip and my baby and sister had to go to the airport using other means of transport.

Then there are the other problems every Goldcar customer reports. They tried to do the hard sell at the airport desk and make you sign something confirming existing damage to the car before they give you the key, even though you haven’t seen the car yet. Once we saw the car it was clear there were dents, scratches and a broken light at the back, all of which were not recorded on their sheet. There were several other people collecting cars who all had the same problem and we each had to wait for one man to take photos of the damage they had not bothered to record. He then took new pictures and we believed the dents and scratches were recorded on their system even though they said damage smaller than 5cm didn’t matter to them.

From arriving at their desk to leaving with the car we spent 2 hours with 3 kids in tow queuing at the desk waiting for somebody to record the existing damage to the car. Not the way you want to start a holiday.

When we returned the car to the airport and I raised the issues again with staff, no one apologised for the inconvenience of the lack of oil and the danger of the failures of the locking system even after they checked it and confirmed it wasn’t working. Instead they charged me for a small dent on the car that was already there when we collected the vehicle but because it was smaller than 5 cm it had never been recorded on their system. This is clearly a regular trick they use to try and con people into charging them for old damage. Goldcar I am waiting for you to respond to my two complaints (Incident numbers 1379033 and 1374650) and to reimburse me for the oil I had to buy and the 250 Euros you took from my credit card for damage that was already on the car when you gave it to us.

Read full review of GoldCar Rental
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact GoldCar Rental customer service

Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with GoldCar Rental?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GoldCar Rental Customer Service. Initial GoldCar Rental complaints should be directed to their team directly. You can find contact details for GoldCar Rental above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about GoldCar Rental. Discuss the issues you have had with GoldCar Rental and work with their customer service team to find a resolution.