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[Resolved] GoldCar Rental / being charged an extra £71 a day after returning the car with no explanation

Verona, United Kingdom

On Sunday the 10th September 2017 in Verona airport Italy I waited over an hour to collect my car & then I was informed of extra insurance that I needed to take out otherwise I would be liable for pretty much any problem that occurred with the car regardless if it was my fault or not, I was told it would cost me €117 but for an extra €20 I could use the fuel in the car & did not need to worry about returning the car with a full tank.
I agreed to go ahead with the insurance & so called special offer on the fuel, I kept asking about the fuel situation & your member of staff Eleonora repeated to me that I could use all the fuel & did not need to fill it up.
I returned the car on Thursday the 14th before the desk opened as I had an early flight which also I was told was ok to do.
After returning home I checked my credit card only to discover that my account had a pending transaction of £71 from goldcar, I have no idea why your company is taking extra money off of me, I would like a refund or a valid explanation to why money is being taken from my account without my consent as this is fraud & a receipt explaining clearly what the money is being taken for. The above conversation was witnessed by a police officer & a witness statement can be provided.
My contract number is [protected], client code [protected], mr David sims.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GoldCar Rental Customer Care's Response, Sep 21, 2017

    Dear customer,

    Thanks for contacting us.

    We want to inform you that the amount of £71 has been refunded to your account. This amount was the deposit for the fuel.

    Kind regards,
    Victoria R.
    Goldcar Representative.

Da
Sep 16, 2017

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