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[Resolved] Goldcar Palma De Mallorca / additional charges on credit card!!

1 Spain Review updated:

I booked a car via rentalcars.com on Palma de Mallorca on 9th April -16th April 2015. At our arrival at the car hire in Palma, the vehicle was already damaged which I informed the clerk at the car rental, before renting it.We documented the damages thru photos and a damage report. I have 7 witnesses to what was the status of the car both before and after renting the car. To my surprise I discovered that Goldcar has charged me with additional 843, 00 EUR on May 4:th. Have not yet received any explanation for the charges, have not receved any answer to my mail from Goldcar.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • GoldCar Rental Customer Care's Response, Mar 11, 2016

    Dear Maarit,

    In Goldcar, no charges are made if there isn’t a reason for it.

    We are surprised to hear that the vehicle you were given was not in optimal condition. Offering top rate vehicles is our number one priority, which is why 70% of our +37, 000 car fleet is renewed annually. We are an international company with offices in Spain, Portugal, Italy, Andorra, Malta and Morocco, serving more than 1 million customers a year (1% of which complain online).

    Kind regards,
    Victoria R.
    Goldcar representative

Ma
May 8, 2015
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Comments

  • Mr
      25th of Nov, 2015
    0 Votes

    Me too! They took 950 euros. Will not reply to emails. The Goldcar agent said the car was ok.4 weeks later my credit card statement showed they had taken 950 euros (650 english pounds) they say it's for damage to the vehicle, but there was none. They will not respond to my emails. Does anybody know their Head Office address, it's in Alicante, but can't find it on a Google search (why am I surprised). Also llokinf email address of any senior manager. How can they get away with this when we are all in European Union?
    Any adcice gladly received. I cannot let this go, £650 is a lot of money and the agent said the car was Ok, which I know it was.
    This is just plain theft.

  • Mr
      8th of Oct, 2016
    0 Votes

    You are a bunch of crooks. I take great delight discussing your behaviour at every available opportunity. Always advising people never to deal with you.

  • Dm
      6th of Nov, 2017
    0 Votes

    Totally agree they have done the same thing to me at Arrecife airport although not for as much (€200). I now cant get any response from them at all, absolute disgraceful company that you should avoid.

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