Glasses USA

This is the WORST company ever to do business with. I have been waiting for my glasses for over a month and I have not received them because they were returned for insufficient address. They claim I did not put my address on the order. Now what website lets you complete an order with out an address? I called several times and they don't care about your concerns. So now they have my money and glasses and won't refund me. They keep saying that they don't have the glasses yet. Now even for the United States Postal Service it does not take 20 days to return a shipment. In the meantime I am paying interest on the money

When I first ordered my glasses, I realized a few hours later that I had paid for a faster delivery that would not even have been possible because of my prescription. I emailed them and told them of my error, and suggested that it would truly be in their best interest to refund that to me. I explained that it was an error that THEY should have caught. They played dumb and swept it under the rug, apparently. Then, nearly a month later, I got my glasses and the prescription was terribly wrong. I sent them back. When they finally arrived the prescription was correct but they'd failed to use the Transitions lens I had ordered and paid for. I emailed them immediately .. not one word. I am considering bringing a law suit.

Customer service is non-existent with this co. An order was shipped and lost. GlassesUSA claims no responsibility and made no attempt to track the order. As they requested I spoke with my local post office and was told the package was probably stolen and it was now the shippers responsibility. No offer of replacement or refund was made. Fortunately I selected the split payments and had my credit card company charge back the 1st payment and decline any future payments. This is not my only review for them and the State Attorney Generals office has been notified of their deceptive practice.

I order glasses from this company over a week ago. I called multiple times just to verify the order was correct, only to be spoken to harshly and then abruptly hung up on. I submitted emails as well as messages on Facebook only to get the run around. When I finally got through to a supervisor I learned my order had indeed been submitted INCORRECTLY and that I would have to start the process all over again! I have already paid for these glasses as well as for expedited shipping. their web site says they are a US based company however this is not true at all! I think something needs to be done about this company!

This company will discount retail prices on their site by up to 50% so don't pay the listed price. BEWARE! Delivery times take forever. You will need a new prescription by the time they actually ship your glasses. They promise everyone expedited (upgrade) shipping, which is worth absolutely nothing.

Check out their bad reviews; don't make the same mistake I did. Ordered 7/14. On 7/27, no updates and still in "Quality Control". Their service people could care less and the sales people will tell you anything to make the sale.

An individual stole my credit card information and purchased glasses on May 11, 2016. This person had the glasses mailed to my address, however, there was no invoice in the purchase. I attempted to call and email glassesusa.com to get a refund label. However, without the invoice number or accurate email address I guess they couldn't help me. Now, 2 months later my bank whom I disputed this claim gave me the transaction information and a copy of the invoice from their records. I was told to contact glassesusa.com regarding the matter and get a refund. Now, I have the information; I've emailed and called customer service several times only to get generic responses and that a supervisor will get back to me. This company is a joke. They promote unauthorized fraudulent purchasing, I guess it's okay with them for the next person to steal another person's identity and misrepresent themselves for a pair of glasses at the cost of some else's budget. I would never order from such a company that does not take action for such circumstances.

I ordered Rx sunglasses from this company and when I had not received an order update after 2 weeks, I called and was disconnected by the customer service rep without resolution. After e-mailing the company, I received an e-mail saying the glasses had been poor quality and had to be re-produced. After an additional 2 weeks, I called again and was told by the customer service rep that he could not tell me why my glasses were not produced. When I said that if I could not get a resolution, I would cancel the order, he said that that would "be a good idea." When I asked to speak to a manager, he told me they didn't have any. Worse company ever--steer clear!

They have charged my cr3dit card 197.32 for a pair of glasses that cost 345.00. They could not charge my credit card the full amount but tried to charged the 197.32 which is pending. I cancel the order and tried to charge me after the fact. No2 I have this pending in my account and cannot buy a pair of glasses until it is resolve. The customer service try to help you bit limited to what they can do. When I ask for a supervisor or a manager they stated no one is available. This company has me pulling my hair out. Very fustrating. Never again will I do business with them. Beware of glassesusa.com. bad business.

I ordered a pair of glasses and decided against them. Per their refund policy I printed out the return form and took them to UPS. When I got no response in a week I contacted them to question if they had them and when I would be refunded. They could not find that they had received my order and asked for a tracking number. I did not have one, they automatically printed the label, and UPS did not have any record of a tracking number either.

The glasses had to have been received and had all of my paperwork in the box, but I tried customer service and returns countless times and was still given the "refer to our return policy" and that they needed the tracking number. I am out $273 because of their procedures.

Do not order from this company!

This company is a rip-off. Their product is poor, and their customer service is non-existent. My glasses were defective and contact was made. GlassesUSA delayed responding multiple times to where 90 days had passed and they would not have to refund my money. Their glasses have been returned, but they kept my money. They offered 110% store credit. First, how does one get 110% store credit and second why would I buy their product again? I won't. I filed a report with my local police agency for Internet Fraud and Theft and a consumer complaint with the office of the Attorney General. If you have a problem or have had a problem, do the same. Keep this company from stealing from its customers.

I have ordered glasses from GlassesUSA company and never again I will do the same mistake! Place my order and paid for it. For over a month I heard nothing from them so I contacted them and asked bout my order. They said that my glasses were out of stock and that they'll ship them in a week! Another month passed and they said that my glasses were probably lost during the shipment. I asked for a refund and they said that it was not their responsibility and that I have to deal with the shipping company! GlassesUSA is a total joke! Don't buy from them!

DO NOT use this company! I wish I would have known beforehand that they get an F rating with the Better Business Bureau before I had ordered through them. http://www.bbb.org/new-york-city/business-reviews/optical-goods-retail/glasses-usa-in-new-york-ny-107236 Their glasses are cheap quality, and their customer service is wretched. I sought a refund since the quality was so horrible, but their automated system is so screwed up, and their customer service is so horrible I am now out $115. Their automated return/refund system issues you a USPS shipping label, at which if you do not keep a copy of the tracking number you are completely F-ed. They do not keep a copy themselves, and the tracking number does not tie to your account and your return. If you cannot provide them with the tracking number, they insist that they have no record of you even trying for a refund/return – even though you went through their automated system to begin with. Their customer service, including requesting a manager for help, was useless, unhelpful, and stand-offish. Even though their system automates the label, they do not keep track of their own returns (no idea how they pay USPS for the labels generated, as I asked if they could pull up my return through that and they insist they cannot. Nor can they search through unclaimed returns to see if mine was in that pile – I can only assume their unclaimed returns pile is so large that a team of people cannot sort through them. Quite a racket they have going on – no way to track a return and then they get to keep the glasses they return and reuse the frames. Bravo.

"Horrible customer service, lie about delivery times, get the run around when I asked when and who you shipped with. Could not even give me a tracking number after they shipped them. The BS of we rely on our courier to deliver your items in a timely manner, is over used! I paid for expedited service (6-7) days, took 3 weeks. Finally got the glasses, wrong RX by a mile! I uploaded my RX from a DR and even emailed to confirm that got it, and still jacked it up! Place is a joke and not willing to go the extra mile to fix their mess up. I will not recommend or ever use this place again.."

I placed an order for new glasses and supposedly they were shipped USPS and delivered to my mail box, yet I never found them there. There has never been a problem with mail being stolen from mailboxes in my rural area, and it's highly unlikely anyone else could use my prescription glasses.

I contacted GlassesUSA and was told both in writing and several tel conv. that once the package leaves their facility it's no longer their responsibility because they've had problems with "fraudulent claims". The manner in which the reps I talked to on the phone stated this clearly inferred that they felt my issue was one of those! And, they refused to file a claim with USPS so I can get the order replaced!

I'm out $132.00.

This is the single most unprofessional customer service experience I've ever had. DO NOT place an order with GlassesUSA.com!

Review of GlassesUSA: #[protected] (placed on April 1, 2015)
In April of 2015 I ordered and paid $374 for two pair of glasses (progressive prescription glasses and progressive prescription sunglasses) both pair were using the plastic tortoise frame style called Depp Tortoise. They arrived at the end of April. In early May the Depp frame on my regular glasses cracked while sitting on my face. The frame just went ‘tink’ and it was cracked. I called USAGlasses up, they took information and asked for picture and then agreed to send me another pair of glasses. These arrived at the end of May 2015.

In July of 2015 my ‘new’ frames cracked. Again they were simply sitting on my face and went ‘tink’. I called (and emailed) GlassesUSA once again. I said I wanted another pair of glasses, but not those frames. They said they would be happy to do that, but I would have to pay an additional $83 dollars as the original warranty had expired. (Their ad says 365-Day Guarantee, but if you look closely, it’s really more like 3 months) Anyway, I was already tired of the whole process, plus during this time I had to use my old glasses with the old prescription, so, I paid up and my new glasses with different frames arrived in early August. And then the Depp frames that held my sunglasses cracked.

To me it was clear that the Depp frames were flawed and now felt that what I was owed was a new pair of sunglasses in different frames.

I have gone back and forth with GlassesUSA for the past 4 months. They have pictures of all three pair of the Depp frames that have cracked (all cracked in a period of 5 months) and I have spoken to several reps - once I was told that I absolutely should get a pair prescription sunglasses for free and that it would be taken care of… when I called later to check on the progress, I was told that there were no glasses coming because I only qualified for a store credit of between $124 and $83… that amount has changed in months I have been complaining because… I don’t know why. If I apply that credit to the cost of the least expensive frames they offer as well as the cost of my progressive lenses, I STILL have to pay out of pocket.

Three Depp frames all crack in 5 months and I have to pay ? Spend you money elsewhere. (Oh, I epoxied the cracked the Depp sunglasses frames so I would have something to wear while waiting to get the issue resolved and… they cracked again… in a different place)

I have purchased many times from GlassesUSA store and was always satisfied with the quality and service. Recently I ordered some glasses, but this was my last pair. The prices are fine, not very expensive. I don't know what happened to them, but their changed in a bad way. I have been waiting three weeks for my glasses, and they aren't shipped yet. I contacted customer service many times and heard only lies. This company is too horrible to deal with. I've always received my orders in less than a week! Something strange is going on. I'm never coming back, sorry GlassesUSA.

First let me say that in the past I liked this company and have bought over a dozen pair of glasses from them, , but something has happened.

First the sunglasses I want are about the same I will pay at the mall with coupons, and they will be ready in an hour, , its been 11 days since I ordered, and they are now in 'quality control", , , it takes an hour in the mall to make them, , 11 days to make them and then a day or two in quality control.

The person in customer service was obviously not from the US, so I ask him where he was located, he said "we are in the US", I said no, where are you located, he said "in the USA", , he then went on to tell me they used USPS to ship because they were so fast, , now who in the US considers USPS to be fast?, , , ,

Run away from them

I have come to the conclusion that this site is designed to execute a "Bait and Switch" scam. I did buy a pair of glasses back on November that were excellent and inexpensive. Now I have tried to duplicate this order with only a small change and after dozens of frustrating tries I have given up. I worked my way through the purchase sequence until my attempt to add a voucher (such as the current "winter60") which it accepts except it removes all the choices I made and I am back where I started -- in a loop. I did find a way to get the choice into the cart, but only be removing any vouchers I had tried. Without the sales vouchers the prices are just regular street prices except you have to wait a long time to get the product.