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Frys.com / pathetic service

United States Review updated:
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Last Christmas I ordered product from Frys, They ship via DHL, well the package got misdelivered by DHL and DHL admitted fault and stated they contact them for a claim.

Well instead of being a model company and reshipping the lost items, They kept dragging their feet about it. So I contacted Chase and initiated a credit card chargeback.

A Henry Everson contacted me via home phone and told me I stole the product from Frys and He refused to reship the product and told me I was facing criminal charges, What a crock.

Anyways months went by and I finally responded via a formal letter and was conatcted by their loss prevention that the matter was resolved and I would hear no further action on the subject.

So I tried to place an order with them the other day and was told via a phone call by the same Henry Everson that Frys no longer wanted me as a customer unless I paid the money back I supposedly owe them????

Good News, Tower.com is .50 cheaper than their items so I have since gone that route and I am advising people to be leary of their shipping practices as DHL signs for packages and leaves them where ever and you are responsible for them. Unfortunately Henry, I don't live in California and the laws are a little different here.


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  21st of Sep, 2009
Agree Disagree 0 Votes
why would you place another order with them if your not satisfied!!!
  6th of Feb, 2010
Agree Disagree 0 Votes
I have to agree with pat the bat. Why on earth would you want to ever spend another red cent with those idiots after all that b.s.?

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Fry's Electronics Logo Fry's Electronics
Customer Service
Overall Satisfaction Rating

108 Reviews
600 East Brokaw
San Jose
United States - 95112
+1 408 350 1484
+1 408 487 4700
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