Last Christmas I ordered product from Frys, They ship via DHL, well the package got misdelivered by DHL and DHL admitted fault and stated they contact them for a claim.
Well instead of being a model company and reshipping the lost items, They kept dragging their feet about it. So I contacted Chase and initiated a credit card chargeback.
A Henry Everson contacted me via home phone and told me I stole the product from Frys and He refused to reship the product and told me I was facing criminal charges, What a crock.
Anyways months went by and I finally responded via a formal letter and was conatcted by their loss prevention that the matter was resolved and I would hear no further action on the subject.
So I tried to place an order with them the other day and was told via a phone call by the same Henry Everson that Frys no longer wanted me as a customer unless I paid the money back I supposedly owe them????
Good News, Tower.com is .50 cheaper than their items so I have since gone that route and I am advising people to be leary of their shipping practices as DHL signs for packages and leaves them where ever and you are responsible for them. Unfortunately Henry, I don't live in California and the laws are a little different here.