Fry's Electronics review: Sent empty box

I placed an order for a bluetooth headset, about a week later I received an empty box, just 2 packing pillows and the invoice...no product. I called customer service, they said they would check on the order and get back to me. 2 weeks later I still hadn't heard anything, I called back again and talked with someone who said there was no record of my previous call but she would put in a claim for a lost order. Again 2 weeks later I had to call them, this time they said they will be issuing a credit because they no longer have the product in stock and would not send me an upgraded product for the original price. This is absurd, they probably didn't have any when I ordered it and lied about me calling...very frustrated and don't recommend anybody order from them.