Frontiertoo many problems to mention

Review updated:

geeeeez where to begin. well, i ordered a bundles pkg online from them on aug. 2-3. received call and email from them informing me they would mail my stuff for the high speed internet part of the bundle and that everything else was good to go on the 5th. the 5th came and went. no service. not even the extra stuff on my phone was added.(call-waiting, caller id and voicemail) so, i called them again.See the Top 10 Worst Complaints in gandeeville, WV they informed me the high speed internet was not available in my area and there had been some confusion. also, i was turned down for the dish network part of it too because i didnt have a large enough pkg with them to be elligible. well, i informed them i still wanted my phone pkg changed. they gave me a date of the 9th it would be taken care of. well, u guessed it, 9th came n went no new service. and i am still waiting for it. i have given up and making complaints to try to get it handled. thank you in advance

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  • Li
      Nov 07, 2011

    I totally agree. I have spent many hours on the phone with the customer service of Frontier. All though the reps were nice to me- the service itself is beyond inexcusable. I ordered the triple play package from Frontier. I got my satellite portion within a matter of days. However when it came to getting my phone and Internet. BIG ISSUES. After many calls and many weeks, I was told that internet is not available in my area ( even though the rep told me when I placed my order and paid my deposit it was). I had set up many service dates and every day the techs were a no show. I would call customer service again and every time I did- they never even had record of my account. I had to go through this each and every time I called. So now I do not have Internet. I was also told what my new phone number would be- and that was even correct. I am very unhappy I switched over to Frontier. Dish Network is fine and I have no complaints with them, but the general manager or higher ups from Frontier is getting a very nasty letter from me. I just started as a customer with Frontier and already being treated like this.

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