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Frontier Communications complaints 360

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10:30 am EDT

Frontier Communications fios tv

August 19, 2016

Office of the ceo
Frontier communications
401 merritt, ste 1
Norwalk, ct 06851

Fios service (Or lack thereof)

What does it take to get service on the fios equipment provided by frontier communications? I've contacted frontier six (6) times and the problem has not been corrected.

The problem:

Dvr: 1) the dvr will not retain channels entered for the favorites - the dvr just
Randomly enters 60 - 70 channel numbers

2) the dvr "last channel" key does not return to last channel watched - it
Randomly picks a channel to transfer to

3) when a recording on the dvr is played, the dvr will not allow the
Playing to be interrupted - dvr must be powered off and on to stop
The playing of the recording.

Frontier customer service actions:

1) first contact - customer service said the problem was being worked on and
Would be corrected soon.

2) second contact - customer service said the problem would be turned over to
Service

3) third contact - customer service said the problem had been turned into service
And would be repaired shortly

4) fourth contact - customer service said a service tech would arrive at my residence
The following day

5) fifth contact - customer service said the dvr needed a hard reset and i should call
Technical support

6) sixth contact - service tech did a hard reset - dvr did not clear and i was given a
Work order number and told repair tech would arrive at 5pm the
Following day. (Two weeks ago - no one came)

All contacts made within a two (2) week period, 4 via on-line, 2 via phone.

Quite obviously, the dvr needs some work - just as obvious, the dvr repair needs to be
Done in the repair shop and a replacement dvr should be sent to me so i can return this dvr for repair!

Saying its being worked on during the first call and then saying it will be turned over to repair is total garbage that should get some people terminated! Twice the customer service person just terminated the on-line chat after sending a comment about the problem and repair - never any question about anything else needed or have i addressed your problem type comments normally asked by every effective customer service department.

I'd like a response explaining what needs to be done for me to get a dvr that works!
Even more, i'd like the dvr replaced with one that works!

I've had fios service from the first day verizon made it available in this city - it's been a great product - still is. During the 8 - 9 years that verizon provided the service, i only had contact with customer service 3 - 4 times and they were very efficient professionals - but the customer service provided by frontier communications makes me think about starting a 'boycott frontier campaign" in this city.

Having spent 42 years in the information systems business, with 23 years as a technical support manager, i have a basic understanding of dealing with users and the problems that can be encountered - but i also know service such as frontier communications is providing is totally unacceptable!

H. M. O'connor [protected] [protected]@yahoo.com
9618 chasefield dr.
Rockwall, tx [protected]

Frontier account:
[protected]-5 (9477)

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3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications internet service

I'm a former AT& T customer. When Frontier took over I let my Internet service stay with them.

Old account 203183887202141454475
New account [protected]

The Internet is slow but other than I had no issues until the week of 8/8.

I couldn't log into the Internet on 8/9, I called the technicians to troubleshoot and they told me that my account for schedule for disconnection. They couldn't help and suggests I call customer service. I called them 8/10 at 7:29 am and spoke to Becky.

8/10 7:29am
Becky told me that someone cancelled my account but could not tell me who. I told her that I didn't cancelled my account and perhaps they confused me my neighbor who recently moved. A new account was setup for me. Becky submitted a deposit waiver.

8/10 8:17am. Call back to ask another question, could speak to Becky spoke to another gentleman and was disconnected.

8/10 2:30pm
Call again because I wanted to make sure that no payment are withdrawn from my account for the old account number. Was told that waiver was approved and technician will be at my house between 2-4 8/12. Additionally, I was told that my payment on 8/8 in the amount of $63.44 was being transferred to the new account. I didn't owe anything.

8/12
Did not get a confirmation call, followup via chat to make sure everything was okay spoke to Edith. No appointment schedule, asked Edith to call me.

8/12: 3:46pm
Edith call, was looking into problem, system showed that I owe a deposit. I explained that a waiver was submitted. She put me on hold to speak to manager, we got disconnected and she never called back.

8/12 4:07pm
I called back and spoke to Tomeeka (not sure of spelling). I explained everything to her again about schedule appointment, waiver and that account was cancelled by someone other than me. She was going to look into this further and give me a call back.

With every customer care rep, I explained how my account was cancelled without my permission and how can they allow to someone else cancel an account. What security measures did they take to allow that to happen. Additionally, my account is paid every month via auto draft. The last payment was deducted from my account on 8/8 and disconnection was schedule 8/11. No technician came to reinstall service, the customer department keep saying I owe a deposit but can not tell me where my 8/8 payment went since my old account is close.

Here is what I believe. I live in a house with 4 apartments, apts 1-4. Frontier has the house map out as 1st floor and 2nd floor, thus combining apartments 1 & 2 and 3 & 4. This is a problem because each apt is separate. I think they combined apartment 1 service onto to my account so when they terminated their contract it cancelled my service. Becky confirm the Frontier service layout during our conversation. I didn't know about this because I'm paperless and don't get hard copies of the bill.

I've left without service until this resolved. I do not believe I should pay a deposit since they closed my account. They took out payment on 8/8 that seem to go into a black hole.

I work from home 1 day a week and the only way to get service is to use the Hotspot feature on my cell phone which is expensive.

I feel that I'm getting now where and need help on a next step. I can contact Comcast and get service within a week but that doesn't solve the problem. I want my services restored without making a deposit. I want assurance from Frontier that this will not happen again that they fix the service map in the house I live in.

Thank you.

If you need to reach me my number [protected]
email: [protected]@snet.net

Below is a snapshot showing schedule payment which was deducted my checking account.

Frontier confirmation of schedule payment.
Fwd: Your Automatic Payment Has Been Scheduled
Inbox
x

lworthington
Aug 9 (3 days ago)

to me
Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------
From: "Frontier.com"
Date: 7/16/16 12:36 PM (GMT-05:00)
To: LORETTA WORTHINGTON
Subject: Your Automatic Payment Has Been Scheduled

Shop
Online Bill Pay
Email
Help Center

Dear LORETTA WORTHINGTON,

Your Automatic Payment Has Been Scheduled

Your automatic payment in the amount of $63.44 has been successfully scheduled for 08/08/2016. Please note that payments can take 2-3 business days after the scheduled payment date to be processed and reflected in your account balance.

Payment Details
Account Number: 203183887202141454475
Confirmation Number: [protected]
Payment Type: Automatic Payment
Payment Amount: $63.44
Payment Date: 08/08/2016
Payment Method: PEOPLE'S B...2163

Thank you for being a Frontier customer!

Please do not respond to this email.
This email is generated automatically and is not monitored for responses. If you have any questions or need assistance, please see our contact information at Frontier Support or for Residential call [protected], for Business call [protected].

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2:32 pm EDT

Frontier Communications dish tv and internet frontier package deal for 1 year

I received a phone call from a local Communications Company RSI or RawSaw Co. They gave me a 12 Month deal with Dish TV and Frontier Internet for $53 a month for 12 months. Free HBO Cinemax Starz etc for 3 months. Now I am getting a bill from Frontier for $87. I call them and they tell me they bought out the call RSI and they say it doesn't matter if they bought us out, the price should not change . I tell them well now I am stuck . Not sure what is going to happen next but I had basic TV Internet and Home phone from Time Warner for $87. I went out and bought a new cell phone thinking what a nice deal. Now with the phone unlimited talk and text and Frotiers bill I am up to $117. WHAT just happened!

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11:30 am EDT

Frontier Communications cable, internet and phone

In May 2016 Frontier took over my Verizon FiOs account and suddenly the nightmare began. I lost my phone number immediately and my service suddenly shut down. I lost cable and internet as well. After 3 hours of being placed on hold and transferred around, it was discovered that my old phone number was moved to someone else and I could not have it back. They then gave me new phone number with a different exchange that did not work in my area. After several hours of calls, some one finally figured out that the number would not work for 911 and they gave me a new phone number. Then my services again shut down. 6 hours later of being on hold and transferred around, my cable and internet came back on. They said they would send a tech, 5 days later. I waited at home and the tech did not arrive. At 6PM I called and they said the tech arrived and could not find the account and just left, no follow up call. They had another tech scheduled 3 days out. My cable and internet worked for about 48 hours. The second tech came out and I found him out front, he said that he could not understand it, but I don't have an account with Frontier and was confused what he was doing here. He gave me a phone number to call and left. 6 hours of calls, being on hold (average time 45 minutes) and transfers, I finally got someone who seemed to care in Hartford, CT. She searched and found my account and cable and internet restored. Phone still not working. 5 days later another tech arrived and was able to fix cable and internet connections and called for phone. I finally had a phone that called out and did not receive calls. I was told by tech, after a 6+ hour visit, that the phone was not in the digital bucket and they would need to program it and I would be getting a call. I called after 4 days and got no where. Finally I found the email to the CEO - Daniel.[protected]@ftr.com and emailed him. Customer Service refused to give me his information. I heard nothing and got an email a week later from Jessica Doyle from Frontier Jessica.[protected]@ftr.com that she tried to call me, but my phone did not work! No kidding ! I continued down this path for months and wrote Jessica several times and never received a reply back after the initial one. On July 10th my service was finally fixed - it took someone from the President's office to send a special ticket number to get my phone fixed. Now here is the worst part of the story - they sent me a bill for $231 for the phone that never worked, promised me a $20 a month rebate for 12 months not never came, charged me for 2 TV packages at the same time and threatened to send me to a collection agency. I called and told the customer service rep, you have 30 minutes and are on a timer - he could not find my account! Then when he did, he said that he saw nothing about rebates, credits or charges. We originally had purchased a Verizon FiOs triple play for $89.99 a month. With taxes and fees for boxes it came to $131 and he could not explain that we owed $231 for April, May, June and now July. I gave him Jessica's name and he said that he never heard of her, so I gave him the phone number, he must have talked to someone, because he suddenly was fixing my bill. THEN had a guile to try and up sell me for internet protection, what a jokester. This company is horrible and I never thought they we be as bad as they are. They are the worst company I've ever dealt with for customer service and I would be ashamed to work for them. The worst part is, they have no shame.

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Richard78499
, US
Jul 22, 2016 7:06 pm EDT

Frontier is nothing but a big fraud and they are c...u...n...t...s

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7:13 pm EDT

Frontier Communications cable and internet package fraud

I was shopping services in my area for cable and internet packages. I've had FIOS when it was still Verizon and was very satisfied and frankly I don't complain often. They were one of three companies I received quotes from and they quoted me roughly $20-$30 a month lower than competitors since I only needed one TV hooked up and a basic cable and internet package and was willing to sign a two year commitment. I requested a confirmation of the services we had come to an agreement on and received just a confirmation number but no additional details. Upon receiving my first billing, I was upcharged for a premium internet installation ($45 more than it should have been), a $30 dollar a month commitment for Starz and Showtime which I did not ever authorize, and the total billing was $30 more a month than I was quoted for just the basic package. When I called to get everything straightened out I was told that while the order had details for absolutely everything EXCEPT the quoted monthly price (which is not normal at all).

It is shocking to me that such a large company can get away with committing fraud by providing quotes and pricing that are not made in good faith and are made by authorized agents of their company.

While the representatives I spoke with to correct everything were as helpful as they could be it is just so disappointing that I was lied to about my quote so they could win my bid and it was under completely false pretenses.

I under no circumstances recommend using Frontier and I am sincerely concerned about their general ethics practice. I did request my actual tape from my conversation with the sales rep in question since they 'record conversations for quality and assurance purpsoses and for training purposes' and found it puzzling that they would not release that recording to me. Also, since my quote was not "appropriately documented" since I was not sent the detail I requested for confirmation with the sales rep, they could not give me my quoted pricing.

I have documented everything I possibly can and plan on being as big a thorn in their side as possible since I have a major moral issue with what they teach their sales reps and the restrictions they place on their customer service reps renders them all but useless.

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Richard78499
, US
Jul 12, 2016 7:32 pm EDT

Frontier is the worst company ever, and I hope the goddamn place burns down.

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11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications everything they offer

Okay, so I was a Verizon customer for over 12 years with no issues. I didn't even mind their higher rates as their services were reliable and if I needed to call them customer service was always polite and professional. Fast forward to present Frontier buy over. Talk about nightmares! Where do I start? It all started I think in March. First my channels were constantly disappearing. Then we hosted a fight night, our home was full of friends ready to view the UFC fights, only NO FIGHTS! Pay per view was not available to purchase. Talk about ruining my party! I immediately called, some one in a third world country that hardly spoke English, tried to help but to no avail. She said the fight was not on until next week. WRONG! However when I received my bill 1 week later the fight was on my bill. So I sent an email to the office of Frontiers presidents. I received a reply telling me that I would receive a discount of 35.00 on my next bill. But the fight charge was 60.00! I tried to argue this with the person that replied to my email but was told this was the best they could do. I then tried calling the 800 number to get this charge corrected, they said I didn't have an account with them. I tried to explain that I did, that I have FIOS triple play. The person on the other end could hardly speak English and after 1 hour of trying to explain and identify myself I gave up and hung up. The following day a technician was at my door to install and set me up as a new customer. Talk about confused. I told the tech what happened the prior day, he admitted things were a mess with Frontier. He asked me if he could hang around and take a look at my setup so he can report he installed me. I didn't think it would cause me an issue so I agreed. Two weeks later I receive a bill for 536.00 dollars for a new home security system and faster internet speed that I supposedly signed up for and was installed. I've spent over 12 hours on 5 different dates trying to get this resolved. NO ONE CAN HELP. They claim my account does not exist, or that they need to transfer me to another department, were again no one can help and eventually get hung up on. I give up, they win! I switched services to TWC. In the meantime I've called Frontier several times trying to get them to issue credit for the ridiculous 536.00 bill so I can pay them what I really owe but they don't appear to be interest. They either claim I don't have an account, that the credit has been issued but yet the balance remains the same 536.00 or they simply hang up on me. All I want is to pay my last month's balance for actual services not whatever they want to bill me for. It's difficult for me to believe that these big corporate companies can do whatever they want to us, then we're the ones in breach of contract or sent to collections. I don't know what else to do on my end to pay off my balance, return their equipment, and be rid of them once and for all. STAY AWAY FROM FRONTIER!

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Richard78499
, US
Jul 23, 2016 9:54 pm EDT

Frontier is a terrible cable company, and they are nothing but crooked c..u..n..t..s

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11:44 am EDT
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Frontier Communications internet and landline

NEGATIVE 10 STAR RATING
This is the worst company I have ever dealt with in my life. The customer service staff will lie and tell you whatever it takes to keep your business or get you off the phone. The internet is horrible and frequently goes out and you have to reset the modem frequently. They will tell you that you are in a high demand area and they can't do any better. I had them lie and tell me I had cancelled an appointment for a service tech which I had not. This tech was to arrive to switch out my modem because they had unexpectedly done some updates to their hardware or software and it had rendered thousands of modems inoperable in homes. I went without internet for a month that time. Now it is just down to 3 or 4 days a month that I don't have service. I am lucky to go 24 hours without uninterrupted service. I am currently on hold for over an hour to discuss a billing issue. I was lied to when quoted a price and the bill is $25 more a month and I am being told that when I was quoted she told me wrong and they can't honor that price. I was told my phone was bundled with my internet and that is why I can get a better price on my internet. Today I am told that my phone can not be bundled with my internet because I have the wrong type of phone. I hate this company with a passion. I am waiting for a supervisor on the line. What can be done to them to make them stop?! How can these employees treat people like this and look at themselves in the mirror at night? Did I mention how much I HATE this company.

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Richard78499
, US
Jul 22, 2016 6:48 am EDT

Frontier are a...s...s...holes

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2:23 pm EDT

Frontier Communications erroneous billing issues

Received a monthly bill for over $400 in may. Frontier added several security bundles to my services (not requested) as well as charged for an internet upgrade that was never provided. the technician who came to increase our internet to 100/100 suggested we NOT do it that we would have problems. we took their advice and did not upgrade. Frontier still charged us $125 for the upgrade plus an additional $50/month upgrade for the 100/100 when we are still receiving 5050 internet. we called to complain and correct on 5/21 and also requested at that time to cancel all TV and phone services except our internet (50/50). As of today (7/1) they still have not corrected any bills and have not cancelled my services. my bill is now over $600 and I am not paying. I do not owe that. I have called 5 times and have spent over 4 hours on the phone, no one will take ownership and fix it.

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Richard78499
, US
Jul 25, 2016 4:43 am EDT

Frontier is nothing but a bulls...hit company who like to crook people, they are c...u...n...t...s, and I hope the place goes out of business, and burns to the ground, bunch of worthless c...o...c...k...s...uckers.

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9:48 am EDT

Frontier Communications tv telephone

I got stuck with Frontier. My TV won't get high channels/HD now. Spent 75 minutes on phone told they would upload it would take 2 hours. No luck. Asked to have one modem disconnected- sent me a box to return so I could it to save some money. They instead disconnected my telephone. An hour and 45 minutes later got service ticket placed after extended call and disconnection from customer service. Had asked to reduce some TV channels since I don't use them told it would cost me $20 more to drop channels and if I drop them I CAN NEVER EVER get them back. Really? On hold now again about getting the HD added. An hour into it and no further progress- customer service girl didn't understand what I wanted. Have explained now over 6 times the issue. I have now spent almost 2 1/2 hours this morning getting no where. My DVR also now does not work and I am given a code and some number to call. The girl can't seem to understand I only have it on one TV. I give up I calling Comcast. I have now told her 12 times the same info. She keeps repeating it to me. Ridiculous.

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Richard78499
, US
Jul 26, 2016 4:46 pm EDT

Frontier is a worthless company, and a bunch of crooked c..u..n..t..s

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9:49 am EDT

Frontier Communications cable tv service for a business

For three days I have tried to get our cable TV service issue taken care of. I am beyond frustrated! Customer service reps disconnect calls, do not understand issue, hold times extremely long. Our situation has still not been fixed. Each time I call back I have to speak to a new rep and explain the situation all over again. I repeatedly ask to speak to a supervisor and that request is never completed either. I have names, times and the dates of every customer service rep that I spoke too. They all gave the same story that they needed to call customer service to find out what the problem was. Really!? I called the customer service number listed on the Frontier bill. I HATE! This company. Extremely poor customer service. We are paying for the service, but we are not receiving the channels within the package we are paying for. ###!

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7:50 am EDT

Frontier Communications phone/internet/tv

First, I work full time for IBM and I work out of my home, so internet and phone are necessary for me in order to perform my job.

Ever since the transition from Verizon to Frontier on April 1, I have been experiencing outages with internet, phone and TV services.

I’ve made countless phone calls and chat services to request support. I’ve spent countless hours performing reboots and attempts to resolve issues myself. This has become a daily problem and frustration for me.

Each time I request support, it’s like I am reporting a new issue. Because this is an ongoing, intermittent problem, many times the issue is resolved temporarily but then goes out again and I can’t seem to get anyone to understand that or take ownership of the problem.

Internet outages continue to happen every single day, multiple times a day. My phone went out completely on 5/26 and to date is still not restored. I continue to call every day.

At this moment, I have been on hold for 45 minutes waiting for a supervisor.

These are just some of problems that I encountered (I couldn’t possibly list them all since this is a daily struggle):

I’ve had to physically move to other locations (i.e. Starbucks, McDonald’s, etc) many times so that I could use their WiFi in order to perform my job.

At times the hold time to get support was so long, I had to hang up because I have work to do!

Many times in the middle of a chat or phone call with Frontier, I experienced an outage with internet and/or phone services, which dropped me from my attempt to get help. No one ever calls me back when this happens.

Prior to my phone going completely out, I would frequently get dropped from phone service in the middle of a conference call. My co-workers are very aware that if I suddenly disappear it is due to my daily outages. I started using my cell phone for all calls, rather than my home phone.

Many times, the agents could not find my account.

I was told by a manager that they couldn’t find my account because I was providing the wrong address. (I’m pretty sure I know my own address).

Several times I was told I had no phone service with Frontier.

Twice I was told my phone was disconnected due to non-payment.

A chat services tech told me I have 2 phone lines and asked if the other phone line was working. I have only 1 phone line.

A chat services tech told me to unplug the ONT and remove the battery. This caused me to lose internet access and subsequently lose chat services. No one contacted me back.

One time, I asked to speak to a manager and was transferred to another person. He told me he was not a manager and had no idea how or why I was transferred to him.

One time when I got to a manager, I was once again told that the problem was being worked on. I asked for his number so I to call him back when the issue is not resolved. He said he did not have one. I begged him to take ownership of my problem and call me back with status. He called an hour later and left a message that they are still working on the problem. I never received any calls from anyone after that.

I called and explained again my problem and asked how to escalate the issue. The agent opened a ‘code blue’ – he said that was for issues not resolved within a week. That ticket was closed – I have no idea why, and the problem was not resolved.

I opened a chat to once again report that the problem has not been fixed and requested a supervisor call me back call. When he called back, he left a message telling me to call support and they will attempt to trouble shoot the problem. Obviously, there is no history that this is an ongoing issue and has been for months or that anyone cares enough to take ownership.

Found voice mail messages from Frontier on my home phone while it was out of service. One was to inform me that my ticket was being closed because the phone service had been restored – it had not been restored.

While on hold with a ‘supervisor’ who was trying to expedite service, I received a call from another Frontier agent telling me phone service could not be scheduled until Friday (it was Monday and phone had been out over a week). When the supervisor came back on the line, she said she had no idea who called me about

I was told there was a ‘service order’ on my account that may be interrupting service. No idea what that means or why.

My account number and my PIN has changed several times – no idea why but several Frontier agents have said that may be the reason for the phone outage.

When I request a supervisor, several times I am transferred to a supervisor who tells me I need a different supervisor who then transfers me to yet another one. Each time I have to spend time explaining all of the issues

At one point, I was told that my phone was fixed and it did work for a while. Monday on my first conference call, I told the group (who were all aware of my problems) that my phone was working. I literally lost the phone and internet connection right after stating that.

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11:31 am EDT

Frontier Communications all products

I purchased a house in Jeromesville Ohio in January and arranged for internet, phone and DISH satellite service with delayed setup.

I have received the Dish service. However it is now May and I have yet to receive internet or phone set up. Apparently the previous owners of the home I purchased moved and left an outstanding bill. Despite the fact that I am the new owner, with a different name and different credit rating, I can't get service.

Frontier demanded that I send them proof that I was the new owner of the house. I have done so twice, once in February and again the last of March. Several days ago I called again to get service. The customer service person set me up. Gave me a log-in ID and password. kathy.miller332/km44840. Gave me a customer service order number - 037186618cw . Told me what my phone number would be. [protected]. Gave me a date and time to do the set up. May 10 between 10 and 4. Then she said she had to refer me to another department (probably because of the outstanding bill from the other customer). I waited a half hour before I was disconnected. I called back. Disconnected again. I have tried to call customer service 3 additional times in the following days but can't get through because no matter what time of day you call, they are experiencing heavy call volume in their customer service department. I can't imagine why. Because of my months of bad experiences with them, I called today to confirm the order. In order to get an actual person, I had to say I was a new customer wanting to order. Boy are they fast with that. When I got the rep, I explained I had already signed up and just wanted to confirm. The customer service rep could not find an order from me. I called Dish. They set me up an account with Frontier- again. I have no reason to believe the order will go through. It is now four months since I bought the house and I still haven't moved in because I cannot get phone and internet service which I need for business purposes. This is one of the worst companies I have ever dealt with. The previous home owners said they were a bad company. The neighbors around my new house have nothing nice to say about this company's service. The fact that this company has been granted a monopoly for the area is absolutely infuriating. [protected]@cox.net

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6:29 pm EDT

Frontier Communications internet service billing

As a long standing Verizon customer, I had little or no trouble with billing or customer service until now. Frontier communications has taken over billing for Verizon. Of the four calls I have had to make to Frontier Communications I was on hold at least 30 mins before talking to a representative. Once on the phone with the rep the calls all were at least another thirty minutes without a resolution thus far. Three of those calls I was disconnected. I have had the same service from Verizon until my bill from Frontier Communications has added services and charged me for two different bundle changes. This added about $30.00 to my previous bill. After explaining four different times and spending over four hours commutative on the phone with the billing department, I have still not been able to remove the incorrect amounts from my bill. The hold times are so ridiculously deplorable. I have never had a company drop the ball on a level like this. Frontier supposedly is located in Ohio but I can barely understand the reps as they are clearly foreign.

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Update by greg90265
Apr 26, 2016 6:30 pm EDT

As a long standing Verizon customer, I had little or no trouble with billing or customer service until now. Frontier communications has taken over billing for Verizon. Of the four calls I have had to make to Frontier Communications I was on hold at least 30 mins before talking to a representative. Once on the phone with the rep the calls all were at least another thirty minutes without a resolution thus far. Three of those calls I was disconnected. I have had the same service from Verizon until my bill from Frontier Communications has added services and charged me for two different bundle changes. This added about $30.00 to my previous bill. After explaining four different times and spending over four hours commutative on the phone with the billing department, I have still not been able to remove the incorrect amounts from my bill. The hold times are so ridiculous. I have never had a company drop the ball on a level like this. Frontier supposedly is located in Ohio but I can barely understand the reps as they are clearly foreign.

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5:16 pm EDT
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Frontier Communications fios internet and tv

Buenas tardes:Mi nombre es Nestor Herrera y yo era cliente de Verizon pero ellos vendieron a frontier como usted lo saben . bueno el problema es que el servicio ya no es lo mismo para nada . por ejenplo hay muchos canales que no estan funcionando . el cual uno de ellos es 510 telemundo o sea el canal 10 en HD al igual que otros . el internet baja y sube a su antojo yo tengo 100/100 mb pero la mayor parte de el tienpo parece que ni siquiera tengo la mitad . y me he enterado por Face B. que no soy el unico y que frontier sinplemente nos ingnora. con mensajes como: ( Estamos enterados de el problema y esperamos que este resuelto para las 9:30pm .. pero de que dia o año tengo una semana viendo ese mensaje. y me he enterado por medio de internet que no soy el unico a qui en North Long Beach CA. espero ustedes puedan ayudarnos a todos los que estamos en este problema .
Una pregunta mas . El contrato que yo hice con Verizon lo tengo que mantener aunque yo no alla tratado con frontier.?
Mil Gracias por su atencion.
Att: Nestor Herrera

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5:16 am EDT

Frontier Communications no internet, phone, tv service for 6 days

I have been a very happy VerizonFios Customer Business account with phone, TV & internet bundled for over 6 years. Frontier Communications purchased Verizon Fios as of April 1st. They said all services would remain the same. So all of my services go out on Sunday morning April 17th. I call Tech Support at 10:30 am by 2 PM the tech determines that a technician needs to come to my home and proceeds to tell me earliest they can come is Friday, April 22nd. I told him this was unacceptable as I am a business account and cannot operate my business without phone or Internet for 6 days. I have to tell same story to his supervisor who still says Friday so I push and she tells me she spoke to Dispatch and someone will be there Monday. I call twice Monday and no one ever showed up. Tuesday morning I talk to another supervisor who says Friday is best they can do because there is plant damage and they have to fix the switch first before a tech can come out. It is now WEdnesday and still no services. I called again today and they assured me someone is working on this problem. I asked them what if I told you that Frontier was not going to have Internet or phone for 6 days how would you feel? They just apologize and say sorry for inconvenience. In the last 6 years with VerizonFIOS my services went out once and they fixed it next day because I am a business and have priority. Frontier tells me I also have priority but it sure doesnt' feel like it. I am beyond frustrated with this poor service

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10:35 am EDT

Frontier Communications internet service

This is the worst company I have ever dealt with. I have been on the phone for 1.5 hours waiting to get my $32 credit applied. I have tried dealing with them dozens of times over the last 3 months and get disconnected, long wait times, numerous transfers and every person I speak with gives me a different answer. All for internet service which is crappy at best with constant disruptions. I will definitely be looking for a new internet service provider even if it is more expensive.

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11:50 pm EDT

Frontier Communications my internet/my fios internet system

Today I called their 800 number specifically for customers with disabilities. Today is 3/28/2016. My FIOS is beeping and needed them to come out and see what is going on. Since 2011 I have had a technician out here three times to get various computer things going on my computer. I know that they do come out to peoples residences. I am disabled physically, emotionally, and mentally as well as academically. They were nasty to me today and rude and when I told them I was disabled and could not discern things on a technical level they acted like they were laughing at me and mocking me. I said "All I need is someone to come out and replace the battery in my FIOS system black box. Again after I told her again I am disabled from birth from a genetic defect again she said "We do not service ANY disabled customers and you are going to have to do this yourself since the battery's come one way from a vendor and that is the only way that customers can get the batterys. Again I have had technicians out here three times to my apartment and they can come out to places of residence. i see their Frontier trucks out here all the time. This person at the number for disabled customers did not care at all about me being disabled. She said twice "We do not service disabled customers at all." That is a lie because they do per the Facebook and a long 4 paragraph saying about what they do do for disabled customers. All I know is I was treated horribly and like garbage. I am not a piece of garbage. You made me feel like I caused my own disabilities and I have not. Tech's have come to my home and fixed stuff with my computer 3 times since I have had Frontier. You guys have what is called a ogolopoly. This is where the customer can go with no one else but Frontier and when the public tries to go with someone else, you block that company from doing business in that state or area. That is what Frontier Communications has done in Oregon. I hate your guts Frontier for treating me today like I am nothing. You just sit on your rumps and read from a script and count all the people you tell no to everything. You did not care less about me or my problem. By me putting this up here, I hope you fail 1000% for ever as a company. It takes 10 unhappy customers to tell 10 more and so on and so on. I hate your guts Frontier Communications for treating me like crap and ditching my call and going UGGH every time I asked you a question today and of course said "I don't know". over and over as well. Please if you can avoid it, do not use this company, they treat the disabled like crap and make us do it ourselves. Society is becoming a one button press it and its done society and life does not work like this and cannot work like this. Frontier Communications you are horrible and you suck bad.

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8:14 am EDT
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Frontier Communications customer service

File a Complaint On-Line

Consumer Complaint Receipt
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A consumer specialist will review your complaint and contact you if further information is necessary. Though the Public Service Commission cannot resolve every complaint to the customer's satisfaction, it does act promptly on complaints and makes every effort to see that they are handled fairly.

Most of the complaints the PSC receives are resolved in an informal manner through discussions involving the customer, the company, and PSC staff. However, if these efforts are not satisfactory, the staff can provide you with information on how to obtain further review of your PSC complaint.

The following complaint has been successfully submitted...

03/21/2016

David Tuma
W14596 Spruce road
Birnamwood, WI 54414
Home Phone: [protected] Work Phone: [protected]
[protected]@yahoo.com

Utility Name: Frontier
Are you subject to disconnection? No
Have you contacted the utility regarding the issue? Yes
If yes, date: 3-16-19
If yes, person you spoke to: Would not give name

On 3-16-16 I contacted Frontier about a phone line not working. I have still not yet received a person to fix the phone line. I have no cell service and no way of calling for life safety. I have explained to these people that I have no way and they (Frontier) obviously do not care of my best interest, police notification, ambulatory needs or equity loss capabilities. I have minimal trust in anything I have been told from the 20+ calls I have made to get this service fixed. I have been told on the 18th it would be fixed, the 19th it would be fixed, the 20th it would be fixed and now today as it is still not fixed that today it would be fixed. I again stress the phone line is dead. I have no cellular abilities at my farm. I have no neighbors with in 1 mile if there were to be an accident, fire, imminent danger. NOTHING!I have been told Frontier will credit me on my next invoice, I don't care about credit! I care about the service being able to use if there were an emergency! I have requested the documentation to be sent to my work Email for evidence of liability and Frontier will not provid this. It is crucial that this evidence be gathered if some emergency were to happen for my interest! PLEASE HELP ME, PLEASE! David Tuma P.S. the only way you can reach me is by my work phone when I am 1 hour away from my house at [protected]

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8:05 pm EST

Frontier Communications dsl internet service

It's very simple. Frontiere sold us DSLservice with the promise we would have hight speed internet service. The service was good at first, but soon deteriorated to the point that we are now almost at the dial-up level of internet service. Numerous phone calls have not elicited improvement of service. We did received a credit of $75, but the problem continues. The company keeps telling us that they are working on improvement, but cannot say when such improvement will take place. We are at a loss as to what to do, but until the problem is fixed, we should not be charged any fee such poor service.

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1:39 pm EST
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Frontier Communications telephone and internet service

We have the only phone and internet service available to our location. Less than two miles away, people have the best service available through Charter and much better available through Frontier. We are not alone as there are many people in this area who are dealing with the same problem. Besides Satellite Service, Frontier is the only provider for Phone and Internet. Our phone has echo's, snapping and crackling noises, disconnected calls every day. At least once a week, I can hear people talking as if I am on the phone with them, but I am not. They cannot hear me. They are talking to someone, but I cannot hear who they are talking to. It is as if I have a party line like the olden days. Our Internet loses service at least once a week, sometimes for days. It is horribly slow and there are many things we are unable to do...like watch Netflix or play online PlayStation. Uploading or downloading usually fails. I just did a speed test on our new desktop that is directly connected to the internet, no via Wi-Fi. The results are: .84 Mbps Download and .16 Mbps Upload. We have had Frontier do multiple service calls in the same week due to our phone and internet problems. All together, they have sent people at least 50 times in just the last three years. When I talk to them about wanting credit for not having service for prolonged periods of time, they have claimed that their records show there has not been a problem with our service for months when they were here 3 times within the previous week alone! You can have as many records as you want proving otherwise, but if they tell you there has been no problem for over 6 months, when their tech was just there the day before, and twice within a week before that, you are out of luck. I can't begin to express how frustrating it is. From all we know, you don't want satellite if you have anything else available. But I really wonder how satellite could be worse than what we have with Frontier. The Frontier Techs tell me the equipment servicing our area is outdated and needs to be replaced, but Frontier refuses. The Frontier Techs have told me at least three times that our internet went out due to a switch flipping on it's own at the 'hub'. They said it is a matter of bad equipment. My question is...how can Frontier allow this to go on for so many years? They clearly do not value us as customers and do not care about their reputation. Poor business all around.

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About Frontier Communications

Screenshot Frontier Communications
Frontier Communications provides internet, phone, and TV services, primarily to rural and suburban areas. They offer a range of broadband, fiber, and DSL plans. Additionally, Frontier delivers various bundled options to meet different connectivity needs. Customer experiences with service quality and support may vary.
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Overview of Frontier Communications complaint handling

Frontier Communications reviews first appeared on Complaints Board on Dec 13, 2006. The latest review Frontier internet, customer service was posted on May 21, 2024. The latest complaint internet was resolved on Oct 03, 2018. Frontier Communications has an average consumer rating of 1 stars from 362 reviews. Frontier Communications has resolved 35 complaints.
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  1. Frontier Communications contacts

  2. Frontier Communications phone numbers
    +1 (877) 339-5161
    +1 (877) 339-5161
    Click up if you have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 3 3 users reported that they have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 4 4 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number
    Residential Customers
    +1 (855) 593-7404
    +1 (855) 593-7404
    Click up if you have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number
    Business Customers
  3. Frontier Communications emails
  4. Frontier Communications address
    18700 33rd Ave. W, Ste D, Lynnwood, Washington, 98037, United States
  5. Frontier Communications social media
Frontier Communications Category
Frontier Communications is ranked 11 among 64 companies in the Internet Providers category

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