company delivered a arrangement about half the size of vase and flowers portrayed. poor quality, no balloon as order. when I complained and showed them pictures first they told me I would get a 15% discount. when I asked about the balloon they were refunding me the $5. for that. I asked them to send out what they were supposed to or refund me 100%. they came back with a $20 certificate off my next order! I told them forget it as I was not using them again. they cam back with a 30% discount. look at the pictures and decide for yourself. first picture is what I got, second is what I was supposed to get.