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We are now into six months of trying to get Ford to fix our Escape. Case number 5 is open right now. In April paint started peeling on driver door Byerly Ford in Louisville, KY said it was from dirt in paint and passenger door had what they called a stamp in the door both noted as Ford Factory Defects. We have had two repairs at Byerly with the last repair leaving compound, buffing marks, dirt in paint and a crease down passenger door from where they tried to remove stamp. We opened a case from the first repair with Ford. We opened a case with the BBB after Ford will not do buyback or replacement. BBB tried to go for Lemon law but it had two repairs and two denials for repairs and 16 days at Ford Dealerships. They said it had not had enough repairs. This is a 32, 000 vehicle we bought with six miles now having 2990 miles over 800 miles are from taking to Ford Dealership for repairs and inspections. Ford CSM telling us Ford refuses Buyback or Replacement we have a New Escape that a Ford Dealership has damaged due to Factory Defects they tried to repair. Other Dealerships are refusing to try and repair saying Ford will not pay them to fix it. This has bumper to bumper warranty 3 years 36, 000. Yet Ford is doing NOTHING! 5 Cases opened and our Escape is worse now! We did not wreck this Escape! Byerly Ford contacted the BBB and said they were to have no contact with us that the Ford Lawyer told them not to talk to us. We are the CUSTOMER that they destroyed our Escape.
I have the same problem with my 2017 Ford Escape. It started around 35K miles. The car is peeling paint. I called Ford and they told me that there is a 5 year warranty on the paint. They told me to take it to a dealer. I tried two different dealerships last year. I heard nothing. I called them persistant, and was finally told there is only a 3 year warranty for the paint. I will never buy another Ford again!
Paint peeling on my blue 2017 Ford escape, been trying for over a year to get it fixed by Ford. No more Fords for me if they can't stand behind their vehicles.
I have a well maintained 2017 Ford Escape and just noticed my pain bubbled and flaked off on the driver's side of the windshield and the passenger top corner. This is clearly a common issue and should be resolved by Ford
I am the original owner of a well maintained 2017 white Ford Escape. In the fall of 2022, I noticed some paint chipping off of the pillars on both sides of the windshield. By February, the paint chipping/peeling had increased dramatically. I received estimates from 2 body shops of $4,500-$6,000.00 because the paint needed to be repaired on the entire panel or it would continue to peel off more later.
Insurance won’t cover the repair as there was no cause for the damage, such as sand storm. Ford Motor Company in Dearborn, Michigan said it was past warranty and “Ford does not have any program to provide coverage for my concern.”
I have read many complaints from others with the same problem. There is even a CBC (Canadian Broadcast Corp) news story from Manitoba, Canada addressing this “international” issue.
I believe that Ford will not address this issue until enough Ford owners complain (I filed through the BBB) to get their attention.
Same here in Texas.. Ford Paint doesn't last as long as the payments do. My 2017 Ford Escape SE with less than 27,000 miles has the paint peeling from both sides of the windshield. Ford Just doesn't care.. So neither do I anymore.. I've bought and paid for 5 Fords in my lifetime and this will be the last one I'll buy EVER. Its not our fault that Ford is putting out an inferior product while charging an arm and leg for shoddy workmanship and materials. I won't waste my time paying for a lawyer to fight this, I'll sell it for whatever I can get out of it and be done with Ford.
Hi think the only way that Ford will take notice is if the US government gets involved so my suggestion if you want to fight it is go to nhtsa.gov and file a complaint regarding car safety because it’s been reported back in January that the national Highway traffic safety ministration has open investigation into complaints of the Ford explore windshield trim panels detaching in flying off cars while driving on the highway and for my daughter, her 2017 ford explorer’s paint bubbled right off of her car around the window. It’s that trim the A pillar and who knows what’s going to happen next the hole trim my fly off so I’m going to put in a complaint as well to have the government look into Ford as the NHTSA did it back in 2018 with Ford F150 B pillar fires…
NOTE TO ALL WHO HAVE PAINT PEELING ON THE WINDSHIELD PILLARS OF 2017 ESCAPES:
I know first hand what you have shared on this site since my 2017 Escape has exactly the same issue. It began in January 2023 and became progressively worse in the months following. Like many of you, the local Ford dealer as well as Ford Canada would do nothing for me.
BUT HERE IS WHAT I DID TO RESOLVE THE PROBLEM. My friend owns a 2015 Escape. The windshield pillars for that year were not painted, but rather, a rubber molding was inserted when the windshield was installed at factory that extends wide enough to cover the pillar from top to bottom. My thought was to order it and then figure out how I could attach it on top of the pillars on my 2017 Escape which are now almost entirely stripped of paint. When I approached the local Ford dealer, they looked up the 2015 Escape parts and said the molding was not available as a separate part but only comes with the purchase of a new windshield. Nice try, guys! So for awhile I gave up the idea.
BUT THEN I HAD THIS GOD-SENT IDEA. I work for an international parcel shipping firm and noticed on my deliveries many packages being ordered by customers from a company called RockAuto.com. So I went to the site and discovered not only was the part available but it was cheap. So I ordered both the right and left side molding and received it within a week here on the west coast of Canada. Even though the molding comes with a peel and stick adhesive strip on each side, I had to slice off about 1/4" from the width (taking most of the one adhesive strip with it) in order for it to fit just right and not overlap the ridge of the metal pillar (remember the molding is designed so a new windshield fits both over one edge and under the other). For the majority of the strip, the second adhesive strip remaining was sufficient to hold it in place but at the top of the windshield where it curves, I used a quick-setting clear epoxy from JB Weld.
Looking at the finished job, the peeling is now hidden and nobody would ever know the molding was not factory installed, just like the 2015 model. Because the 2017 Escape has a factory installed short curved rubber molding at the bottom of the pillar, I simply cut the new molding to butt up against it. You could remove the short curved molding though and run the new molding uncut down to the bottom of the windshield but I thought it might look better to keep the factory molding in place.
SO IF YOU WANT TO DO THIS, HERE IS HOW:
1. Go to RockAuto.com
2. In the search box at the top, enter "2015 Ford Escape" (not 2017)
3. On the left side of screen menu, click on "1.6L L4 Turbocharged"
4. Click on the last entry of that menu list called "Windshield Molding/Seal"
5. The screen should show "Precision WSKD1920 Windshield Side Molding Kit, Outers, left and right"
6. Click on the blue "Info" button to see an enlarged picture of both strips
7. In the top left of screen choose the currency you want the price to be displayed in (I paid $15.99 CDN for the set of two moldings L+R plus shipping even though the website stated $21.59 CDN.)
8. Select the item by clicking "Add to Cart"
9. Complete the purchase by filling out the account and shipping information required.
For about $20 you can "fix" the problem that Ford won't resolve. If the paint continues to peel beyond that which the new molding covers, then at least you are not out of a lot of money for trying to simple solution. It was probably a cost-saving measure that Ford eliminated these moldings on the 2017 model although the savings would be so minimal and now they are losing loyal customers who would have spent $20,000 to $30,000 to buy a new Escape. Perhaps the name "Escape" better describes the wisdom that has somehow left the minds of Ford engineers and the budget division.
HOPE THIS HELPS!
Larry
Just noticed this same issue on our white 2018 Escape. Drivers Sider near Windshield. I have appointment for estimate at Ford Dealership, and said could potentially be covered under Factory Defect. Has anyone had any luck with this? It's clearly a defect w/ this many cars having the same issue.
Thanks for the information. I order the moulding. Should have it in a few days.
Larry.. thanks for the idea, thinking about doing this on my sons 2017 Escape Titanium. Any chance you can share some pics?
Went ahead and did the same. Final results are pretty solid.
Many thanks Larry…my neighbor recently t-boned me in my 2017 Ford Escape and because I had read your Rock Auto fix I ordered the 2015 Ford Escape rubber pieces and took it to my auto body guy; he told me he not only sees Fords with this terrible detect but also with many makes and models. Well I picked my car up yesterday and I thought I would cry I was so happy with the end result. One it looks great but more importantly it has stopped the peeling from going any further.
I am taking my car to the Ford dealership on Monday to share this in hopes they will recommend this type of a solution. Today Larry you are my hometown hero!
great idea...I will try it, mine also peeling on the top...any idea if a piece of moulding available for this ?
thanks
My daughter’s white 2017 ford escape just experienced Ford’s manufacturing defect because the paint just peeled around the windshield from freezing temperatures fri/sat feb 3/4 2023!
I have same problem only I’m in Florida and this car has never been in freezing conditions. We bought brand new. Is there any chance of a class action suit? I don’t know where to ask about this?
No, there’s no chance of a class action lawsuit according to the federal judge Rodolfo Ruiz II in May 2022 he refused to certify a class action suit, claiming there’s no standing or a basis that is and you would have to sue individually not as a class he’s the US district judge out of Miami… Ford motor has a customer relationship center 800.392.3673 but they state they want you to resolve any issues with the dealership. Of course the dealership isn’t gonna do anything because Ford doesn’t recognize the paint, bubbling or the corrosion as their problem they did put out technical service bulletin’s, but it had to do more with F150… if you have coverage of extended coverage for a body panel, corrosion your dealership, my cover it, but I am going to call Ford’s customer relationship center and complain because I want them to authorize my dealership to fix the problem, which is a product contamination in the aluminum body panel has nothing to do with the paint it has to do with the cheap aluminum body panel that they put in and as a result when they put the paint over it, it created bubbling and flaking….
I have same issue with my 2017 Ford Escape. Paint peeled all around my wind shield. I took pictures of 5 other escapes white and blue with same issue. Dealer and Ford will not do anything
I have paint peeling on my 2017 ford escape = lighting blue
I am the original owner and having no luck getting Ford to fix. This is BS
I have paint peeling around my windshield on both sides of my 2017 Ford Escape. I have had it since January of 2022.
Update:
https://www.motorbiscuit.com/ford-lawsuit-bubbling-paint-ends-victory/
Same problem here. Paint chipping on an Escape 2017 next to the windshield.
1. There are known bulletins on this: TECHNICAL SERVICE BULLETIN
[protected] Ford/Lincoln/Mercury Vehicles - Aluminum Panel
Corrosion (https://static.nhtsa.gov/odi/tsbs/2020/MC-10177863-0001.pdf) but Ford is not force to comply.
2. There was a class action on this for the F-150 (https://www.classaction.org/media/nelson-v-ford-motor-co.pdf) a while ago.
Every one keeps asking about one for Escapes 2017. - there is non to my knowledge. Knowledge of this defect has been going on for way too long, and starting a class action doesnt take much. Who is up for it?
2017 white escape, just noticed paint peeling down to metal along the driver side pillar near windshield. clear coat is peeling back all the way up to the roof. Clear coat is peeling off like a sheet of plastic. Sounds like this is a common experience and, given it's happening in the same place on similar year models, and has nothing to do with mileage, it is a manufacturing mistake and, as such, should be covered by Ford.
What are the next steps?
I have a 2017 Ford Escape Oxford White with the paint peeling around the windshield . The car has 29,000 miles on it and is spotless otherwise . Ford dealer claims its past the Warranty so Ford will not cover it . The car is 4 1/2 years old and spotless .After reading manty complaints Its definitely a defect that should be handled by Ford . I have a claim open with Ford Complaint so I will see what happens . I have a Ford Maverick on order now I wish I had not ordered it .
I have the exact same issue on my 2017 Escape Titanium- Pearl White Paint 52,000 miles, top left and top right of windshield and now a strip of paint 4 inches long on driver side windshield pillar just peeled right off in the wind yesterday and I went to Ford Dealer today- the one guy looked at and called the manager of the collisions repair and body shop of the ford dealer- he refused to look at and said I am [censored] out of luck because it is a 2017 and the warranty has expired. Ford is a complete joke! They don't care once they have your money. I will never purchase a Ford again! The resale value
2017 White Ford Escape with Paint peeling around Windshield. This is definitely a manufacturing defect and Ford Motor CO should be liable for this. My dealer submitted a claim to Ford and they agreed to pay only half. Cost was $928.68 and I had to pay $464.34. This happened last year when I had 49,000 miles. Again this is a manufacturing defect that Ford should pay for. I keep calling the FORD Customer Assistance to see if there is a Recall or a Class Action Suit filed. I do have a Claim number, submitted my paperwork and have heard nothing.
I have the same problem with my white 2017 Escape . The dealer says since it is 4 1/2 years old its not covered . The car has 29000 miles and is spotless otherwise . I contacted Ford complaint and a case is open . The paint should absolutely not peel in 4 years its a defect .
I have a 2017 blue Ford Escape with only 20,000 miles on it. I am having issues with the paint peeling also. Class action? Count me in!
Same here with 22,000 miles on it. It just started this week around the windshield.
2017 Ford Escape in blue N6 paint color. Almost 55000 miles but doubt this is covered by power train warranty. I need to take in and get a definite answer to the peeling paint on windshield pillar.
After months of getting the engine rebuilt because it was ingesting oil I thought I was good. Here we go again.
I also have a 2017 Lightening Blue Ford Escape, have the premium Extended service plan.
I am the original owner, the paint started peeling on the drivers side pillar in Oct. 2021, took it to my dealer to take photos and to file a claim with ford. In the interim the passenger side began peeling. The service person had said Ford missed a step in the painting process and thinks that they would cover it. Ford said NO! It’s despicable. I started a customer satisfaction claim, waiting to hear from them. I also mentioned to them about the swollen lug nuts I had to replace (a known design flaw) I have owned Fords for the better part of the last 40 years, this may be the last one I own if Ford doesn’t do the right thing.
I also have a 2017 Lightening Blue Ford Escape, have the premium Extended service plan.
I am the original owner, the paint started peeling on the drivers side pillar in Oct. 2021, took it to my dealer to take photos and to file a claim with ford. In the interim the passenger side began peeling. The service person had said Ford missed a step in the painting process and thinks that they would cover it. Ford said NO! It’s despicable. I started a customer satisfaction claim, waiting to hear from them. I also mentioned to them about the swollen lug nuts I had to replace (a known design flaw) I have owned Fords for the better part of the last 40 years, this may be the last one I own if Ford doesn’t do the right thing.
Did anyone get anywhere with Ford on this. My 2017 White Titanium Escape is exhibiting the same, paint peeled from drivers side A-pillar, down to bare metal. Really hate to pay out of pocket.
I have a 2019 Ford Escape with the issue of paint peeling on both sides of the windshield. How do I get included in any class action?
2017 Escape Titanium, White Platinum Paint. Same story as the rest of you. Paint peeling down to metal on driver side window pillar. I got a 3rd party estimate yesterday for $600 to fix the window pillar while in for other repairs. He also told me that I may be on the hook to replace the windshield too. Unfortunately this repair requires that the front windshield be removed and he said that they can't guarantee it won't break.
I called Ford Customer Care and will be taking the car to the dealer as soon to start a claim. I'll let you know the results.
I also have a 2017 white Ford escape my paint is peeling around the windshield been to the dealership they estimated repair at $1650 I contacted Ford they said I was past the warranty mileage they would not repair I told them that the dealership said that it was obvious a factory paint issue they still won’t repair. I also am interested in any joint effort to try to get Ford to fix this issue.
I also have a 2017 white Ford Escape with paint peeling around the windshield. I am making an appointment at the dealership to try to get it fixed. I am also interested in any joint efforts. Any suggestions are much appreciated.
Also have a 2017 Escape titanium In white with 40K. It is at Dealer now with paint peeling on drivers side window pillar, waiting to get the estimate. This is my eight Ford, my first with peeling paint. Hope they fix this, I was looking for a new ford but now not so sure
My daughter also has a 2017 blue ford escape. She is in college, and paying for her own college and paid for her own escape. The paint peeled on one side of the windshield back in August 2021. She paid to have it repaired. Now in January 2022, the other side is peeling and looks awful. It is so disheartening when she is working so hard, and this happens. So unfair. Ford SUCKS. They never take ownership for their product, and do not care about the working people of this country. We went through the spark plug issue of the 2006 Ford F150s. There was a class action lawsuit. We paid over $2500 for spark plugs, and received about $100 from Ford. Shame on you Ford. Our family will NEVER buy FORD again.
I have a 2017 Ford Escape Titanium in the electric blue and my paint started bubbling and then chipping in 2020 on the driver's side windshield and now it is doing it on the passenger's side. I went to the Ford dealership where my car was purchased, and they told me my warranty will not cover this and instead gave me an over $2K estimate to fix the problem. They know this problem exists and do not want to own up to it. I will be willing to be part of any class action lawsuit if anyone wants to pursue it.
Same issue ... I bought my 2017 Escape SE in White Gold new. Noticed paint chipping around windshield on passenger and drivers sides near the top at 45K miles. I keep my car impeccably clean and well cared for. Sign me up too for any class action suit.
esanderse2@yahoo.com
I too have an Electric Blue 2017 Ford Escape and the same issues. I finally got Ford to split the $2, 200 repair and my car is in the paint shop right now. I just received a phone call that the estimate missed the top of the windshield and now it's going to cost me an additional $500 to paint the entire roof of my car. I cannot believe Ford doesn't think there is an issue and needs a recall.
Please, please if there is a class actions suit add me to the list. TMW117@yahoo.com
2017 Blue Ford Escape- First paint problem 2019: Paint chipping off driver's side around windshield. Repaired under bumper to bumper. Second paint problem 2021 mileage 38, 416: Bumper to Bumper expired. Paint chipping in same area and further around windshield. Partnered with local dealership and Ford Customer Care. Repair estimate $1105.60. I paid $391.94, my dealership chipped in $100-ish and Ford paid $600-ish. That satisfied me...temporarily. Paint Problem number three August 9, 2021: Paint started peeling around tailgate window and has continued...mileage today is 43, 730. I approached the dealership again and they agreed they would help to back me if I contacted Ford Customer Care. I haven't reached out to them yet but now that I found y'all I want to work on this together. This is my 3rd new Ford and second Escape. I'd like to buy another Ford but would also like some satisfaction before I move forward.
Hi all. I have noticed the paint on my windshield chipping on the passenger side as well, almost the whole way down. I have a 2017 Ford Escape Titanium White.
Same… is there a class action lawsuit?
Same here. 2018 Ford Escape Titanium with paint peeling on windshield pillar. Repaired 1st time under warranty and now peeling again in different spot. Now car out of warranty. Ford has agreed to pay 65% of repair and me 35% if done at a Ford repair shop. I plan to fix and trade in, but it won’t be another Ford. I really loved this car. Shame on Ford. Please also contact me for class action.
estep.rebecca@yahoo.com
Same here. Have a 2017 Ford Escape in white gold. Windshield pillars peeling paint down to the metal. Very aggravating this happening to a $31, 000.00 car. 40, 000 miles, sign me up if there is a recall for this issue. Vehicle out of warranty. Very disappointed.
We have a Electric Blue 2017 Ford Escape which is peeling around the windshield. The paint is defective and ford should fix this problem.
We support a class action law suit.
My daughter has a Electric Blue 2017 Ford Escape which is peeling around the windshield. The paint is defective and ford should fix this problem
I have a ‘17 Escape and paint is peeling off both sides of the windshield on the pillars. Also peeling on the roof line and rear doors. Absolutely horrible. Dealer won’t do anything about it.
We have both a pearl white and lightning blue 2017 Ford Escape. The blue one started peeling last year and was repaired for out of pocket as Ford claimed ignorance (we have all documentation and receipts of repair). Just noticed today that the same issue is occurring on on white Escape. We're in Canada and would be interested in joining any action.
I am in Canada. I also have a 2017 Escape Titanium. White. Paint peeling off around the windshield. See attached pictures. Paint should not be peeling after 4 years. This car has never been in an accident. This is clearly a factory defect. I think we should file a class action lawsuit in Canada. We should report this issue with CBC News Network. To repaint the windshield area, the roof and back quarter panels cost around $2500. I am not paying this amount.
I am in contact with a lawyer about a class action law suit against f I rd concerning the paint peeling off my 2017 Ford Escspe t hat had less than a month
I have 2017 the lightening blue too and mine was chipping on passenger last year and now the driver side. I've gone to Ford and filed claim too absolutely no help whatsoever.
Hello! Any luck with class action law suit? My daughter has a 2018 Blue Escape and paint is peeling around windshield. Ford refuses to cover since it is out of bumper to bumper warranty. Has under 20k miles. We are very disappointed and frustrated with Ford! Would definitely support class action lawsuit!
I have a 2017 blue Ford Escape Titanium . I bought it brand new. It just turned 14k miles. Earlier this year the paint started peeling off on both sides of my windshield. I took it to the dealership where I purchased it and the Service Manager wrote it up as a prior authorization. He took about 15 pics at least. A few months later I called Ford and they said they wouldn’t pay for it. Then they told me that they’d pay $1400 AFTER I PAID $3000 plus all taxes, fees, etc. I took it to my own body shop and they fixed it for $1126. While they were blowing off the dust, a large piece of paint flew off the roof. I’ve never owned a Ford before and I’ll never do it again. I’m contacting my local News Channel and hopefully they will do an investigation into this problem. I’ll probably be interviewed as well (if they take the story). Please let me know if you would like any updates or if you want to join me in reporting this (I won’t use anyone’s name unless you give me permission to do so).
Ironically immediately after I wrote this, Ford sent me a Customer Service Survey.
I have a 2017 Blue Escape and mine just started flaking on side of windshield. I would be willing to help pursue remedies through pressuring Ford or a class action suit. Jeff C. in Connecticut jecondon@cox.net
I have 2017 the lightening blue too and mine was chipping on passenger last year and now the driver side. I've gone to Ford and filed claim too absolutely no help whatsoever.
I have a 2017 Blue Escape also. Paint is pealing around the windshield. This is a known issue. I have reported to NHSTA and you all should too!
I have a 2017 ford Escape notice paint missing around my windshield. I notice that many people are having the same problem. At first I thought it was done at the repair shop. My Escape AC went out had to replace it it cost $1300 to fix it. Three year old car and AC had to be replaced, and paint coming off. This is so wrong. Especially for people like me that are on a fixed income
My 2017 Blue Titanium Ford Escape has the same problem as well. Peeling paint around the windshield. Took it to two dealerships here in Colorado. The first one is where we purchased the vehicle. The second one, the service manager wouldn't even look at it. I'm in agreement with the other dissatisfied owners that Ford should take responsibility or they're going to lose a lot customers including me