Audi Beverly Hills Luxury Car Buyers Reviews and Complaints

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Reviewer67538 of Huntington Beach, US

Dec 05, 2015 6:15 pm UTC

Deceptive Sales Practices

My experience with Beverly Hills Audi can only be described as reprehensible. The sales team used deceptive practices such as bait and switch and outright lies to bring someone into their dealership. I would have thought the supposed stellar reputation of the Fletcher Jones brand would have been enough but I was wrong. A new Audi A5 was advertised online for a very low price. I was amazed so I verified with Alex numerous times about the type of vehicle and its selling price. I have the email string as proof. When we got to the dealership, we were handed off to no less than 4 different people. Walked to several different locations and was treated with great disrespect. Perhaps the pinnacle of the lies and deception came from the older middle eastern man who eventually told us that "the vehicle was in a crash during a test drive and is no longer available". That was a new low. It only bolsters the reputation of car salespeople as sleazy and the bottom of the sales food chain. I was told we could buy the car for $10, 000 more than advertised and it was "still a good deal". I have managed sales teams for over 20 years. If those people were on my team and I witnessed their behavior, I would fire them on the spot. Additionally, my mate works at a very prominent high-end Beverly Hills clothing store. She has long-term relationships with many celebrities. As you know, when a person has a good experience they will tell a friend. When they have a bad experience, they will tell 20 friends. I think you know where this goes. I would never shop there again and would recommend that others do not shop their either.

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How responsive is Audi Beverly Hills's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

audi a5 bad experience car salespeople dealership deceptive practices disrespect experience lies low price sales team

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Audi Beverly Hills has received 1 complaints on ComplaintsBoard. The first reported case, Deceptive Sales Practices, was published on Dec 5, 2015, and the most recent complaint, Deceptive Sales Practices, was posted on Dec 5, 2015.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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