FlightHub
reviews and complaints

Good morning, my reference number is [protected] and I previously booked a ticket on April 20 and changed afterward to May 31, hence after I agreed on the charges of 466 CAD, I was surprised that FlightHub have withdrawn an extra amount of :
Flighthub Cornwall (150 + 45 CAD) and BA Quebec (932 CAD)

As per your flighthub representative over the phone which surely is recorded hence there is 661 CAD over withdrawn

Flighthub have been dragging this issue since April 24 and everyday they postpone as last time they promise refund will be May 8th which correspond to 10-12 working days from April 24th claim date

please I need resolution and FlightHub send me the new ticket of May 30 but they keep on saying it is not finalized.

appreciate your help and I can be joined on +[protected] or [protected]@gmail.com
Naji

I booked a flight with cancelation insurance that I paid to prevent any fees as I was not certain for the flight, I called to cancel, I was on the phone for over 2hours(I have the screen shot) the rep told me its no problem, they will cancel it with no extra fee, and they will refund not only the ticket but also the money I paid for insurance, I said thats great, then she put me on hold and then told me you have to pay a fee because she canceled my insurance and I dont have insurance anymore to cover the cost, I talked with the supervisor, she backed the other rep, Then she came up with a higher fee that i had to pay, I agreed without my will just to get it over, then they called me asking for more money, I accepted without my will, then they called again asking for more, I don't understand how could a company do this and get away with it, anyways, I have not been refunded yet and just been charged more.

Please advise.

Hi I booked a flight for Canadian citizen round trip from ccu to yvr he was stopped at ccu customs and was asked to complete exit clearance paperwork and was said he can't board flight before 29 DJ was asked to rebook flight and all help be provided by airline. This kind of being special circumstance I expected help either from airlines or from flight hub. Airline directed me to booking agent and the agent charged me 150 dollars cancellation fee plus airline fee of 170 and also deduct some non refundable charges that is kind of disappointing as my ticket price was 1106 at first so I will get some refund of approximately around 750 dollars in 6-8 weeks such a good treatment by flight hub as the best possible help they can provide me as a problem to the given situation. Wow that was amazing I think this is my last ever mistake and I will never ever book a flight with them again for being so rude and disrespectful in getting me a solution of this kind when I am kind of robbed of money.

I have contacted FlightHub and asked them to cancel my flight and they said sure no problem.
Their rep said that there is going to be no cancellation fee and that I'll get a refund within a couple of days.
But as a result, later I was charged and another rep told me that was a flight cancellation fee, and last but not least, it is now over two weeks and still no money.
FlightHub said that I need to be patient, but they can't say anything more. They are highly unprofessional and unreliable.
By the way there was also no cancellation confirmation, so I don't even know did they really cancel my reservation or not.

I am sending an email to notify you of my very poor experience with your company.

This is the last time I will ever be buying a ticket from your website, and I will further share my bad experience with others so they do not buy through you either.

I bought a flight from santo domingo, dominican republic to toronto, canada. on the second of april of this year.)Upon buying this ticket, I had to pay an extra hidden fee..Quite litterally the price of my ticket went from 396$ to 495$...
it wasnt written on the price, it just added up at the end after the confirmation was done and id sent my card info..
I had to call up the insurance company (Manulife insurance) to cancel a 78.48$ fee you had added on in the list as I was buying the ticket. It was allready checked in and I had to uncheck it so as not to pay, easy to missunderstand, you would think you wouldn't have to uncheck extra fees that are added to the originally shown price..
( as your website promises states: "Our Promises

Instant E-ticket delivery, no long waits for confirmation. You book it, you get it right away.
We will always work to deliver the cheapest possible price.
We will always show all-in pricing, no hidden fees, no extra charges.
Never wait on hold ever again; we believe when you call us, we should answer right away.
Beginning to end customer support. Before, during, or after your trip, we are here to help anytime you need us." )

It was quite a hasle for me, I was in haiti, where internet access was all but easy and I had to spend hours trying to get in touch.. I ended up contacting the inssurance company to cancel the 78$ fee, but I still had to pay an extra 20$ fee for the Extended cancellation policy that they wouldn't let me cancel.

Then, on the day of my flight, I show up to the airport, only to find out I have to pay an extra 25$ for my luggage. It was neither overweight, nor oversized, The lady at the counter simply said my ticket didn't include a single luggage. I was very displeased and luckily I had my card on me, witch is not allways the case.. If not I would have had to have left my bag there..

And so once again it seemed extra charges and hidden fees were the norm with your company. I will be sure to share my bad experience so no one else has to go through the hasle I did.

I booked a flight for a business trip with Flighthub and my flight got cancelled!
One day before departure date I received a message stating that my flight was cancelled and refund will be given. I was in panic and had no idea what to do! I was supposed to take part in a business conference which was supposed to be held in London and that was very important for my business!
I contacted Flighthub and demanded another flight. They said that they were not able to offer me anything and said that they were sorry!
I used another service and had to pay crazy money to get an urgent flight.
And by the way, Flighthub still has my money!

Bought round trip ticket in advance for two months, cancel my return flight in the last minutes and give me other flight which I have to pay for Transit Visa and wasting my time at the airport.
Some people said they could sell your cheap ticket for higher price to other customer and cancel your ticket.

If you got the deal for Flight Hub. Please call the airline directly.

I booked a flight via FlightHub on March 2 and after I paid for my ticket I received a payment confirmation message and later they sent me my electronic ticket.
When I arrived at the airport I was told that my booking was cancelled by FlightHub! No one ever contacted me and I had no idea that my booking was cancelled.
These guys are terrible and unprofessional, they did not reply when I tried to reach them. Two days later I got my money back, but still, thanks to them I got nothing but trouble. I had to buy another ticket and as a result I only lost more money. I will not use FlightHub again!

I booked a flight via FlightHub and they made a mistake in my name. I contacted their customer service and these people were terrible and said that everything was my fault! They made me pay extra money because without money they refused to fix their own mistake. I asked for their manager but they refused to give me his contacts!
They asked the reps name and she said that was not important and refused to tell. Are you kidding me?
I will never book via them again! Very rude and unprofessional service.

Reference [protected]. We booked a flight to Kenya for March 2017 but found out we were pregnant and die to episodes of threatened miscarriage my doctor advised not to travel. We called several times and were told to provide a medical note, which we did only to be told by a supervisor after being one the phone for over 3 hours that the "as per policy" the only way the ticket would be refunded was if one of us died! Our only option was to go with credit to be used after a year, my baby will be 3 months old. So either I travel with a 3 month old baby to Kenya or lose out on $3000. These company has no compassion whatsoever! I would NEVER EVER USE THEM AGAIN NOR RECOMMEND THEM TO ANYONE!

Basically non -existant. You can purchase Flighthub Elite but you find out it is useless after you make your reservation and when you see that you can not cancel it. The customer service center in the Philipines has a lot of "I'm following the process" robots so that won't get you anywhere.

The correct address for Flighthub is: 3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, QC H4R 2N1 [protected] under the name Momentum Ventures. Website is gotmomentum dot com I hope this helps their many disappointed customers that are looking to file claims against them.

FlightHub Nightmare!
My experience with FlightHub has been a nightmare! I originally booked 2 tickets from New York to Amsterdam for $424 a ticket. When I received my email confirmation, my wife’s name had been misspelled. I immediately contacted FlightHub and was told that there would be a $75 charge to change the spelling. Wow, $75 for their mistake? I said there has to be a better solution. After some discussion it was recommended that I cancel the original tickets and re-book with no cancellation fee or change fee.
On the same phone call we began to proceed with that process when I was told that seats were not available on my original flight and that a similar flight could be booked for about $30 more per ticket. I stated that I had just cancelled 2 seats and they should be available. Not so per the FlightHub rep. Out of frustration, I agreed, as long as the new tickets were the same date with the same departure airport and destination. After the new tickets were booked I was told how lucky I was that the FlightHub rep was able to book the exact same flight as I had originally booked. Wow, lucky me, I just got stuck with an additional charge of $30 per ticket for the same tickets!
One month later, 30 days before our flight was scheduled to depart, I contacted FlightHub to see if I could change my flight date to May instead of flying in March. I had already seen the exact same flight availability and exact same $424 price for a May flight thru the same online FlightHub - British Airways booking site. In fact even the departure day of the week and time was the same. When I contacted FlightHub and talked with a female representative, she said there would be a $150 charge per ticket to cancel. I hung up and talked to my wife and we decided to cancel and re-book. We assumed that we would receive a $608 credit back to our original charge. ($909-$300=$608)
When I called FlightHub back, I was connected to the “Flight Expert” who explained that I would be charged the $150 cancellation fee per ticket plus a $300 per ticket fee from British Airways for a total of $450 per ticket. That amount was more that my original quoted price of $424 and nearly the same as by $454 corrected spelling price, and now they could resell our two seats! Wow! What a deal for them! Why would I cancel my tickets to save $8? ($454x2= $908 vs a refund of $450x2= $900)
Wait, it gets better. I originally charge my tickets on Visa and paid the bill. I could not get confirmation from the FlightHub, “Flight Expert” that the original Visa charge would be credited back to my account. Instead, the “Flight Expert” said I would be charged a new charge of $150 x2 = $300 and $300 x 2 = $600 for a total of $900 in cancellation fess and then receive a $278 credit from my original charge. What?
So let’s do the math: $424 per ticket original quote plus $30 per ticket for misspelled name to one ticket = $454 per ticket = $908 now add the $150 x 2 ($300) and the $300 x 2 ($600) cancellation fee and we are at a total of $1, 808. A credit of $278 (where that comes from I don’t know) would be applied leaving a total charge for tickets (not used) of $1530 or $765 per ticket! I only paid $454 per ticket! Why would I cancel the tickets? I can save $311 ($765-$454) per ticket by doing nothing!
Best of all, “The Flight Expert” would not allow me to talk to a supervisor or other representatives of FlightHub! He continually told me I was not listening and that he could only follow British Airways rules. I hung up and called back and to my surprise, the same “Flight Expert”!
Finally, I called back and got another FlightHub rep. And guess what? It was all true. I would be charged my original charge of $908 and then be charged $900 more before receiving a $278 credit. She agreed that it didn’t seem right and said if I would hold on, she would see if she could convert the British Airway cancellation fees into future flight credits. After about 5 minutes she returned and said I qualified for a $600 future flight credit with British Airways, but that there would be an additional charge of $300 per ticket and she did not think that was a very good option. Duh, you think!
These guys are a bunch of double talking crooks. They never intend to give you any type of credit or refund because they apply new charges equal to or more than any credit they are willing to issue and maintain the original charge. In my case $908 original cost of tickets, $900 in cancellation fees and a $278 credit. Resulting in a final surcharge of $622 over and above the ticket price to cancel.
Bottom line, $1808 in charges for a $278 credit. Total trip cost to cancel and not go, $1530 !
And my 2 seats would then be available to resell !

Hi
today i did has asked my checking for my flights montreal to ho chi min
i need to take 3 planes ..2 with air canada and one with korean air line
i did my checking for the first two online with air canada no problems
for the korean airline when i enter my reservation number i recieved a messave telling that the schedule of that flinght changed ...
to contact my travel provider ...
the checking didn work
i ll called flighthub consumer asst
and the person there told me to call air canada ? so they will call korean airline ...
i founded that strange ...so asked if she was sure ...(she said yes i know my job)...asked to talk to someody else to be sur ( its a 24h hour flight..) and after asking many times she asked to her surpervisor and came back with and brand new speech that i needed to call in seoul to check with them...
asked to be sure and have a confirmation or talk to the supervisor ...she put me on hold for more than ...60 and never transfered me... wow!
it s really bad before a 24h flight to take the client hostage like that ...
please do a better formation on your staff !

Unfortunately, I reserved my ticket through Flighthub, I even purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I was notified that I have an important business meeting and will need to cancel my ticket four days after purchasing the ticket and 16 days before the departure date. However, Flighthub agents are saying all purchases through their website are non-refundable! I called the insurance company they said since my case is not related to medical issues and it is business related they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!

Jan 7, 2017, I booked fly tickets from their website, later they sent me email about the electronic ticket, but no e-tickets numbers and showed company is Japan Air system, flight 472 . However, when I checked, the only fly Japan company in Vancouver Canada is Japan airlines, but when I called Japan airlines to confirm tickets, they told me my name and tickets are not in their system which mean they never sell tickets to me and they are the only Japan airlines company in Vancouver Canada, I called flighthub to address this problem, first time, they pushed me around and hanged up on me, I called them again to talk with supervisor, but they lied and said the ticket is real because they sent email to me ?! So I asked them what the airplane company name and phone number, Then they let me wait online via the phone for three hours, offer no airplane name and phone number, Now I am still waiting on the phone call now . Such a liar and jucky company !

I purchased a round trip ticket for my brother-in-law to come and see my family, including my son who has cancer and is not doing well. I purchased the insurance on the airfare because of the condition of my son and the non-ability for him to have visitors and my brother-in-laws work and school schedule. My son's cancer is growing again and is unable to have any visitors, so I contacted flighthub to request a cancellation of the tickets and was informed that since I purchased the insurance, I would have to contact the insurance to request the refund. I called the insurance company and was informed that the only way I could get a refund was if my brother-in-law had cancer and was unable to fly. They directed me back to flighthub and I went back and forth between the two for almost an hour, speaking with many different people until I was told that I could file paperwork for the insurance company to review and consider a refund. At this point, I even settled and requested a credit if they would do that. The email I received stated that I had a 10 day free look trial period to call and request a refund. I called within the 10 day free look period and was still told no. I ended up having to fill out the paperwork and was denied. So I spent over $300 on a round trip ticket that wasn't used. I purchased the insurance on this and was treated with incredibly poor customer service and ended up losing out on the money that could have been used for other things like medical bills. But my family has priority and I saved to buy this ticket for a Christmas present for my son. Thanks for nothing flighthub. YOU SUCK! I will never use you again and I will make sure that all of this is plastered all over the internet so hopefully nobody ever books a flight through you again!

Back in August I cancelled my flight and even paid a cancellation fee and they said I'll get a refund soon. Well, it is late December and still no sign of my money. I used Flighthub a lot and never had problems with them, but this time something definitely went wrong. Last time when I contacted Flighthub support they said that they remember about me and asked me not to worry. I don't know why does it take so long to transfer money and they can't explain anything. What a troublesome company, better stay away from them.

I booked a flight on FlightHub for a trip from London to Montreal. I realized that I wouldn't be able to make the flight and I called back to cancel the flight. When I called back I told by customer service representative that it would cost $75 per ticket to cancel the flight but that I would transfer the flight for free within 24 hours. So a few hours later I called back with the flight I wanted to transfer to and was told by a different representative that it would cost me $150 per flight to transfer. THEN I was transferred to another representative that said had I cancelled within 4 hours it would have been free to cancel! So I told her that I had called back only half an hour after the original booking and was told it would be $75 a ticket to cancel. She responded "oh yes there is a charge, I gave you wrong information". SO THE REPRESENTATIVE OPENLY ADMITTED THAT THEY GIVE FALSE INFORMATION! Then I asked to speak with a manger and she said that the manger refused to speak with me until she went over the policy with me online! I said there is no need to do that, you openly admitted you FALSIFIED information! So once I finally spoke with a manager he said that he could cancel my flight for $50 each EVEN AFTER HE ADMITTED THAT I WAS GIVEN FALSE INFORMATION! All in all it took four hours to resolve this issue and I will never use FlightHub again and I will be telling everyone I know not to use it. Giving false information just to get extra money out of people is unacceptable!

I have been trying to book a flight through Flight Hub for the past week. Each time I submit my information I get a message that says "this flight is unavailable; your card has not been charged". Keep in mind that the following day these same flights are on the website at the same price. I even called in to book through an agent and he couldn't do it. So this continued for literally a week. Last night I decided to try again, this time with a flight that's a bit more expensive (I'm desperate). I get the same message "this flight is unavailable; your card has not been charge". The next morning while going through my emails I got an email confirmation saying my flight is booked. Keep in mind that I already went to a different website and booked a more expensive flight. Now Flight Hub is telling me I can't cancel because the flight is already confirmed. I should have checked my email immediately. Why would I check for a confirmation if I was told the flight is unavailable? I've been searching for a week! If this flight is unavailable, I move on to get one ASAP! This is a busy and expensive season.

I paid $500 for the ticket and two days later price was reduced to $250. I contacted Flighthub customer service and asked them to refund the price difference but they said they were not able to do that because that was against their rules. Then I decided that I will cancel my ticket and buy it again for $250. When I asked them to cancel my ticket they asked me to pay the cancellation fee which was way too expensive! I guess they knew what I was trying to do and did not want me to get a cheaper ticket. Ridiculous!