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Flight Network / Flight cancellation

1 London, England, Greater London, United Kingdom

I made a reservation for flights for my honeymoon under my husband's credit card. As I have not changed my name, this registered as a third party transaction on his card. I sent over all the documents necessary for the credit card authorisation and followed up with two emails to this effect. I then received no response until four days later when the security department cancelled the booking without checking with me or my husband!! I then provided all the additional documentation required - and the fare was now doubled!! We cannot afford such a steep price hike!! As we couldn't afford the ticket, we've had to cancel the entire honeymoon!! YES - I DIDN'T GO ON MY HONEYMOON BECAUSE OF YOU!! The credit check/ security department was probably the most to blame by not replying to my emails in a timely manner or verifying with me or my husband before cancelling. Their mismanagement directly contributed to my cancelled honeymoon. Their representatives twice dropped my calls and were most unhelpful and did not offer any solutions. I will never have a chance to have this experience. I cannot believe that I trusted your company with something this big, and you completely ruined my honeymoon.

Jun 29, 2015

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