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1.3 192 Reviews

FlightNetwork.com Complaints Summary

15 Resolved
177 Unresolved
Our verdict: If considering services from FlightNetwork.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FlightNetwork.com reviews & complaints 192

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4:58 am EDT
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FlightNetwork.com Refund caused by a cancelled flight

I informed flight network that EVA air had cancelled my outbound flight on April 30th to bangkok . This was on February 17th 2022. It took an age to get through on their customer service line and two email requests were never answered. On February 24th they acknowledged that my flight was cancelled and that they would contact EVA air to confirm cancellation which they said would take five days.

Its now March 21st and still I await my full refund . Their service is a disgrace and unless people complain on public platforms they will keep taking bookings and letting clients down.

How are people supposed to re: book without receiving their refunds.

What action can be taken against flight Network to make them improve their service?

Desired outcome: I just want the money returned for a service they know full well can't be supplied

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Yor Rowd
, US
Mar 23, 2022 8:24 pm EDT

I just requested a refund yesterday! Oh my! I guess I have to wait for months to get my refund! Did you get yours now?

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C
4:31 am EDT

FlightNetwork.com Rescheduling a flight/incompetent staff. Worse company i have ever had to deal with.

I booked 2 business class flights with cancellation insurance. Unfortunately we had to reschedule (which was included in the extra insurance we took out)

This was a nightmare to say the least, incompetent staff, no one new what they were doing, especially these two below

Abu, Ronak

Inexperienced staff, lack of English language,

It is an horrendous experience, it literally took me 5 days of phoning them, they never phoned back when they were supposed too, kept being passed to other agents. Repeating myself again & again.

The flight ended up being sorted by myself finding flights from the BA website and telling them that there were cheaper flights as they tried to charge me £500 each more for flights They never bothered too look to find alternative prices or times, even days as i gave them a very free time scale, in the end i did it myself. I found on the same day that they had offered (£500 more per passenger) a good flight at no extra costs. Return flights as well.

I paid good money as a business class passenger, they treated me appallingly, i had the phone put down on me five times because they didn't know how to reschedule, kept saying have a voucher, (which would have meant i lost £450, (i was flying from london to Spain it was £955 in the first place) i am a very nervous flyer hence Business class as this is the first flight in 3yrs due to Covid, they didn't even know what there own policy included.

I am at this moment waiting for them too reschedule and again the line has gone dead, i have spoken to three people this morning alone. Still not rescheduled.

I will find whom the CEO of this company is and complain there, they are a Swedish company. Terrible, Terrible company USELESS! Never again. Il go on LinkedIn, and contact them directly. Shame on you all, you have made this a really horrible experience.

Desired outcome: To reschedule my flights as per multiple conversations.I am now speaking with Zohaib as i write this. He seems to be the only one thats trying.

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6:29 pm EDT

FlightNetwork.com Flights cancelled waiting for refund over 2 years

We booked flights in January 2021 for flights from NZ to Singapore, Malaysia to Phuket, phuket to Bangkok, Bangkok to NZ.

We paid over $4000 in flights.

All flights were cancelled by the airlines.

We are still waiting for our refund.

I called and tried following up and filed a complaint with Better Business Bureau as well.

I was advised that AIR NZ I have an open ticket which I can use and change destination. I call to book flights to another destination and was advised that I cant change destination. It has to be for the same destination. I contacted the airline and they said I can change the destination but need to contact Flight Network as the flights were booked with them.

I am tired of following up on my refund, I have not been provided any update. I am the only one trying to call and get an update.

I think this company should shut down and not allowed to operate as it has consumed a lot of money. I can see from the complaints, I am not the only one complaining.

The customer support team are not helpful they say different things all the time. There is no action only confirm its in process etc.

This company is a Fraud and should not be allowed to operate as a business.

Desired outcome: Get my money back asap for all my flights don't want open tickets as I cant use them.

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10:20 am EST

FlightNetwork.com Cancellation of flights

I cancelled my flights (booking LG9IQB) (MHXVTZ flight) and asked how much it would cost I was told £30! I said each person and was told “£30 in total “ … I have been refunded but I am missing

£392.45 (£422.45 minus £30 charge)

that is more than the £30 I was told, it is stated calls are recorded so this will be confirmed once listened to

I have phoned waiting in the queue for 1 and 1/2 hours only to be put back in the queue

Graham sherratt

Desired outcome: Refund my outstanding amount of £392.45 (£422.45 minus the £30 fee stated )

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7:29 pm EST

FlightNetwork.com Flight Network Fraud (and the worst service imaginable)

We purchased tickets for two people including cancellation insurance and flexible coverage. We receive neither.

May god take mercy on your soul if you need to deal with Flight Network's support staff. You can expect

a) an army of outsourced indian support staff who are rude, unprofessional and answer calls at home with terrible reception

b) waiting 4-5 hours to get a hold of them

c) having 5-10 different people on each case asking you repeatitive questions

d) a small (but meaningful) loss of your mental sanity

Digging into this company it's basically a booking service that takes a % fee and then outsources all the support and work to Indian.

STAY AWAY.

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9:44 pm EST
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FlightNetwork.com Flightnetwork refund.

My flight has been cancelled and the airline company confirmed to me that they already refunded the money to flightnetworks and also provided me the reference number of the transaction. (around 700$)

They are not answering my emails and no one answers the phone even when waiting more than an hour. It's been now 3 months since the flight cancellation and I still didn't receive my refund.

How is it possible that this company hasn't been condemned yet for those kind of practice.

I would like to organise a collective action law suit against them since it's pretty obvious they are doing that with every customers hoping they will give up to stay with our money.

Anyone in the same situation need to report this.

Together we can stop this company to keep scamming people.

I'm gonna keep going to contact them until I got my money back.

If anyone is already part of a collective action law suit against them, please let me know as I would be glad to join them.

We need to make the media talk about this company and show to the world how dodgy and shady this company is.

Twitter, Facebook, blogs, media's... Tag them in your comment as scammers.

By publicising to the world their practice, we will avoid this company to keep going with their scam.

To anyone in the same situation, please do not give up!

Don't allow them to keep your money that you've been working so hard to get.

Desired outcome: Full refund

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salaheddine
tinghir, MA
Jul 10, 2022 5:11 pm EDT
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I had the same problem with them, I booked a ticket for my niece but their system made errors on purpose, I canceled the ticket but they didn't even answer my phone, I canceled the ticket at the company airline turkey but flight network confirms to me by message that they will not refund my money

my email s.belfatmi@gmail.com for any information

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Angela Phillips
, US
Jun 16, 2022 10:33 am EDT

This company needs to be put out there for there not Refunding, and for not telling customers on line there don't refund tickets and you cannot reach them when your cancelling please the world needs to kw there ...flight net work are Thieves'...

Not giving up i will be putting you on all social MEDIAS...

Angela

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Neelam Kumar
, US
Mar 14, 2022 6:34 pm EDT

I am with you on this. This company needs a law suit and needs to shut down and pay back all their customers money back.

They should not be allowed to operate. I am waiting for over 2 years now but I am not giving up. I need my money as I have worked hard for the money.

Neelam

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2:44 am EST

FlightNetwork.com Double Charged

DO NOT BOOK WITH THEM. They are a scam. They charged me twice for the exact same flight and refused to give me a refund. They wanted to charge me $186 cancellation fee. I spoke to the airline who said they can 'void' it at no cost and that it was their responsibility. I will be taking them to the ombudsman. Each time I called I got different information to the point that one staff member said "our system is down, Id help if I could, call back in 30mins to 1 hour, we cant schedule a call back". I phoned back 5 seconds after hanging up with that person and they second person I spoke to was able to bring my transaction up which confirms they were lying! absolutely disgraceful. I will be suing, stay posted Flight Network.

Desired outcome: Full refund

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5:20 pm EST
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FlightNetwork.com Travel voucher for cancelled flights

Due to Covid, my trip with British Airways was cancelled. The tickets were booked through FlightNetwork agency. I received travel voucher for $5859.70 by FlightNetwork on April 1,2021. Due to fast spreading onicron, and due to our age 70+, we want refund. We called several times since December 16,2021but no one called me back. We need help in getting refund.

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10:42 pm EST

FlightNetwork.com Customer service

Hi, My order number is LGFV1F This complaint is regarding the customer service of flight network customer representatives. I was on a call with them 10 times in the last 2 weeks. Every time wait times was around 40-50 minutes. Then when the phone connects and the reps are looking into my order number and try to find the alternative flights then the phone is disconnected and they never call back. They have my call records and can check why there is no response I am struggling to get in touch with them and sent a few emails as well. I really need to reschedule my flights and appreciate if you can support and get this message across to them asap.Z My number is [protected] and email is vineet.[protected]@gmail.com Appreciate your support. Vineet

Desired outcome: Contact and change the flight

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7:13 pm EST

FlightNetwork.com Request for a refund as per Cancellation guarantee - Booking number : 6D58ZO

1. Regarding SEAT PREFERENCE,
I picked aisle seats and payed for that in all flights but you gave me wrong seats in
Sydney to Seoul travel. I want refund for that.

2. Regarding CANCELLATION PROTECTION,
I cancelled my return flight and I want refund as per cancellation protection.
Before I cancelled my flights, I contacted you twice to ask about the cancellation protection. In all the calls, you told me I will get 90% vouchers.
The calls at Dec 05 12:05 Korea Standard Time and Dec 22 09:46 Australia Daylight Time.
You record the calls, then please check the conversations.
And I received the confirmation after I cancelled my flight based on the conversation as I mentioned above.
I want to get refund or voucher as you confirmed in two conversations before I cancelled the flight.

3. The next level contact.
Please let me know which site/organization I can contact in case you do not want to refund about my cancellation. I want to contact another authority to consult.

As to above three, please provide me answers.

Desired outcome: Refund and the information about the formal complaints in another level authority.

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9:32 am EST
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FlightNetwork.com Flight network

I had a return flight booked through flight network, order number LECTRG. I was meant to fly from Dublin to Dubai on the 30th of December, stopping over in London Gatwick (Flights Aer Lingus EI230 and Emirates EK16). Unfortunately, I tested positive for Covid prior to flying and made Flight Network aware of this. According, to their current policy I was entitled to free cancellation, refund or rebooking. I contacted Flight Network by phone on four different occasions, being left on hold for more than an hour each time. I also made tickets and tried to contact them by email which were of no avail. On my phone call with Flight Network on the 4th of January, I was talking to a worker named Ameer who assured me he would handle the situation and would get his colleagues to email me directly with the flight options. This never happened. I called the following day and was left holding for FOUR hours, which is an absolutely appalling service. When I got through to the agent, in which I have recorded the call and I am aware Flight Network will have the evidence their end. I explained the issue and urgency of my case, in which he told me he could see the urgency on my profile, he then said he would book the flight for me immediately. However, he then claimed that his computer was not allowing him to so he would need to transfer me to someone who would do it straight away. After I pleaded with him to not put me on hold again, he assured me that I would be referred onto another agent instantly. This did not happen. I was put on hold again and then the agents put me on a hold that was incessive beeping and did not appear to be a proper hold. Regardless, I waited a further forty minutes on hold before the line was cut off from Flight Networks end. The cost of my phone bill for these calls is outrageous and a solution was still not provided. I was forced to make alternative arrangements as I had work commitments. As a recurrent flyer I have never come across such a disgraceful flying agent and I wish to be refunded the cost of the flight I am owed.

Desired outcome: Refund

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6:09 pm EST

FlightNetwork.com Airline ticket booking

Once booked, totally impossible to talk to anyone who can help with changes.
Spent many hours on the phone on many calls and got absolutely no one to help

Telephone lines do not work,
Wait times are extremely long,
Customer service representatives unable to change my reservation
Even unable to cancel my reservation

Desired outcome: Change a flight

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10:49 am EST
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FlightNetwork.com Flight

I booked my ticket from Winnipeg to Tirana on September 23rd for December 20th till January 6th.
I went to the airport on December 20th to be told that I do not have a ticket. I had to book one in the spot for a ridiculous pricey amount. I called the airline company to be told that FLight Network had changed my departure date to December 15th and the airline had not confirmed it, so the Flight Network was at fault. I have been calling them for a week no, also submitted a claim via email and they have the worst customer service and never managers around. The representatives keep telling me a manager will call me but this is a joke, none has called me. I have submitted my claim for a month now and no response. This website/company is a FRAUD and should not be allowed to operate. I already spend $3k on these tickets and I can't see any refund anytime soon.

Desired outcome: Refund

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9:36 pm EST

FlightNetwork.com Attempting to change flight date

Due to unforeseen circumstances- I am attempting to change my return flight date, but Flightnetwork's 'customer service' number is USELESS. I've spent 12+ hours on hold, or being transferred, or being told that a supervisor will call me. But no one ever calls. And no one has been able to help me yet.
I'm getting desperate, but having to pay another $1300 to buy a brand new flight seems INSANE. But that's just how frustrated I've become with FlightNetwork.
I just want to change my flight date.

Desired outcome: To change my flight date

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10:04 am EST
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FlightNetwork.com Flight NOT booked

Via my cell phone, I made a last-minute return flight using my Visa Debit card. The company debited my account $964.30 on September 21, 2021.

After several calls to GOTOGATE and Spirit Airlines I was advised that my confirmation was NOT valid and NO flight was booked.

I have contacted my bank but they have not done a proper investigation and are refusing me my money back despite I did NOT receive a service/flight for my money...I received NOTHING!

Desired outcome: Full refund of my money ASAP

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5:59 am EST
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FlightNetwork.com Air ticket

Booked an air ticket from Sydney to Delhi and then back to Syndey from Delhi through Bangkok transit.

While in India - government-imposed restrictions that Thai airways is only allowed repatriation flights, so Thai contacted me that I won't be allowed to onboard this flight because had a contact flight from Bangkok to Sydney on my way back from Delhi.

Contacted flight network, waited for an hour before someone picks up. When someone picked, she had no idea about restrictions and so on. I was trying to explain but then she hung up. I was very frustrated.

Had to call again, waited for another 30-45 mins, spoke to someone about the situation, he had no idea either about thai restrictions. I was only getting an answer, we cant change your flight and it's running as per schedule.

I was like yes, but they won't let me on board because I have a contacting flight from Bangkok to Sydney. I cant use this flight any longer because the government has advised repatriation flight only means only passengers that are only going to Bangkok (not any further including any contacting flights).

Advised them I got an email as proof which I can send them. A representative from the Flight network was like, Oh! its not me who will look at it, you need to send it to another team. I asked, "Can I speak to them"? He said, "No we can't transfer the call through". It was very frustrating.

Finally given me an email that couldn't send an email which was "customer. [protected]@support. etraveli.com". Tried sending email on this one many times but it kept popping back.

I was advised that I will get a response by Monday. Here comes a Wednesday nothing comes through.

Called them again on the day flight was due, waited for another 30 -45 minutes. finally spoke to someone she was like wait sir, we waiting on the airlines response.

Then two days later. get a response from Harkirat that it's against the airline policy to provide a refund.

Very very disappointed in this poorly handled conduct by Flight Network.

Desired outcome: Refund/Credit

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9:03 am EST
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FlightNetwork.com Refund for my Tickets

I booked a flight for my family to travel in April 2020 through Flight network. Flight was cancelled due to Covid-19. It was an Air Canada flight. When Air Canada came out that we could ask for the money to issued back. I put this request through Flight Network and have received two emails that my refund has been issued and will reflect in my account 3 to 5 business days. This has not happened in all two instances. I wanted to travel in October and called flight Network to ask if I could use one of the credits to book the flight since refund had not been received yet but they said no, because the refund request had been already initiated. I told them I had not received the refund but they refused to rebook the flight. I had to pay for another flight on my own. It has been 8 months since I asked for my refund but up till now. I have not received it. Total flight amount paid was around $3689.

Desired outcome: I need my full refund

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4:16 pm EST

FlightNetwork.com Failure to provide refund or replace ment tickets

E-ticket Nos. [protected] and [protected] issued January 18, 2020, to Passengers J. and C. (the "Cancelled Tickets"). These tickets were for travel in the month of April 2020 and were cancelled due to travel restrictions due to the global Covid-19 pandemic and were assured that the Cancelled Tickets would either be refunded completely, or else a credit applied toward future travel.
J. and C. Have called the number indicated on the ticket: [protected] in order to arrange future travel and have repeatedly received the message "your call cannot be completed as dialed". J. and C. have pursued other avenues to reach FlightNetwork and have been met by phone attendants, including numerous telephone calls on November 14, 2021, which phone attendants claimed to experience "technical difficulties" accessing the file, thereby blocking any attempt to book travel using the credit for the Cancelled Tickets. These attendants assured C. and J. and a manager would call them back by phone the next day, November 15, 2021, but nobody called, effectively leaving a dead end with not refund nor flight credit accessible for the Cancelled Tickets.

Desired outcome: provide a 100% refund for the Cancelled tickets, in the amount of $1,969.72.

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8:42 am EST

FlightNetwork.com Flight ticket refund

After the Canada Airline company cancelled my flight in March 2020, I submitted a refund request to FlightNetwork.
20 months later, I didn't receive a penny. I have been calling their call centre but didn't get any help. The message I have been hearing from their front line employees working from Mumbai "your request is still in progress. You'll get a phone call back within 48h" !

Desired outcome: Get my refund

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10:58 pm EST
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FlightNetwork.com Flight cancellations - give my money back

I bought 1-way tickets home from california to canada. I requested a refund due to covid and flights being cancelled. You denied me my money back! You gave me a 1-year credit, still can't fly anywhere due to restrictions! Still no money back! I want my money! I am a single parent of 2 kids. I can't afford to be out $588.00. I paid the insurance. Give me my refund. You stole my money

Desired outcome: GIVE ME MY REFUND

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