Stupid policy and non-flexible service for customer. Never want join again.
Don't let me cancel my membership!!!
My membership start at 12/1/07 and I was injure on 11/30/07 late night and when see doctor on 12/1/07.
I gave the doctor letter saying I twist my knee so I want to cancel. My membership just start one day and saying I cannot cancel by your staff.
Ok, I then want to freeze my account, then staff said can only freeze by next month.
I just join for a 4month plan and cannot do gym for 1mth. Not yet start already need pay HK$6xx + the admin fee which not cheap HK$450.
Playing for 3months cost me HK$1k... what a money sucking company! Very very disappointed joining fitness, never will join or recommend any one join your company again!!