Firestone — overcharge/not living up to warranty
On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty tires for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Avenue in Racine, WI. Last Saturday October 24 my brother-in-law noticed that the tread on the front tires had worn down evenly a great deal and the back tires were also on that same route. I took my car to Firestone on October 25 to discuss the problem I was having. I’m not sure of the young associate’s name but I believe it was Joel. He was so rude, telling me it could possibly be a tire rod causing this. He scheduled an appointment for me on Wednesday, October 28, but I had to reschedule to Saturday, October 31.
My uncle and I took my car in and Doug Gardner was the technician on duty. I explained to him what my concern was and what my warranty stated. He took my car in and checked the alignment told me my alignment was off. My uncle told him this would not have made the car tires wear evenly if this was the problem. Mr. Gardner came back and told me he had “4” Fuzion tires in inventory the same as mine and he could put these on my car. I told him fine. He came back and told me they did not have the tires. (If you have them in inventory, but can’t find them –I would think someone’s stealing from the company). So he told me they could put Champion HR BL $97.99 tires on my car in place of the Fuzions. I stated ok. He brings me a bill totaling $172.98 (which in the beginning I paid 190.69 for the Fuzions) was was the warranty setting in? I explained to him I was not paying that amount I have a warranty. My warranty stated I pay for taxes, stems and disposal fees. Then he stated I would pay the $83.98. After looking @ my bill instead of prorating the tire repair and replacement he charged me full price, parts and labor. I’m seeing that Firestone does not live up to their commitments/warranties. I do a weekly clean of my wheel covers and tires I noticed that all “4” of my center caps were “CRACKED”. This was not like that before I took my car in. Someone cracked my caps and I’m expecting Firestone to replace them. Maybe they were upset because of the difference in price I paid for the tires. But this is not my fault. I’m expecting for Firestone to address this problem and correct it. I’m waiting to hear from you by November 30, 2009. My back tires are almost in the same situation and I really don’t want to deal w/the Racine store again, but I’m expecting this rectified.
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