Firestone Complete Auto Care reviews and complaints 1
View all 589 complaintsFirestone Complete Auto Care - major overcharge
Four Spark Plugs
Four Spark Plug Wires
Fuel Injector Cleaner
$381.90
That's right, $381.90 was charged to change 4 spark plugs, 4 spark plug wires, and to add fuel injector cleaner by Firestone.
Yesterday, December 9, 2009, my fiancee brought her Hyundai Elantra to the Firestone Complete Auto Care in Covington, KY, because her engine was running rough. She's been a regular customer of theirs for 10 years and they had taken advantage of her in the past. But, yesterday, they put the computer analyzer machine on her car, then determined the problem.
They charged $21.99 for "Vehicle Inspection", minus a "discount" of $1.10. Then they charged her $79.99 for "Computerized Engine Analysis". Spark plugs (4) $5.99 each, $23.96 total. Ignition wires, $89.90. Labor - spark plugs $42.50. Labor - ignition wires $42.50, minus $5.69 and minus $4.25 (special discount).
Then "Ever-Wear Fuel System Maintenance", $39.99 (fuel injector cleaner) and "Fuel System Service Labor", $55.00, minus $8.42 and minus $11.58.
Total parts - $139.74
Total labor - $221.05
Supplies - $12.01
Tax - $9.10
Total $381.90
When my fiancee came home last night, she wasn't happy and I asked her what happened. She handed me the invoice, # 079012, and after I looked at it for several minutes, I called their "Customer Retention" toll-free number, [protected], and spoke with a young lady, Maricel, who is in Canada. I gave her all of the information. She attempted to resolve this by putting me on hold and calling the store, but the store manager was not there. After she got back on the phone with me, I gave her instructions that in no way did I want this resolved through the store, but only by Firestone Corporate Headquarters. I asked her to let me know that this conversation was recorded and to make sure that it was heard by management. She assured me that their Corporate Headquarters would call me "within two business days". So, I will wait until they call.
But, since my fiancee also had a problem with another company called National Dealers Warranty Inc, a total scam company that takes your money, but does not honor their extended warranty contract, and she contacted John Matarese with WCPO, Channel 9, who does his "Don't Waste Your Money" segment, and also Howard Ain of Channel 12, who does his "Trouble Shooter" segment, if Firestone does not resolve this situation, I will broadcast this repair bill in all of the Greater Cincinnati area for all to see and do as much damage to their business as possible.
Firestone Complete Auto Care will rip you off at every attempt. So will National Dealers Warranty Inc. Avoid them both.
National Dealers Warranty has amicably and professionally resolved this matter and has refunded the service contract price and paid for my car repair at issue. I am very pleased with the way they handled this matter.
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They need to be held accountable - a local garage did the same work on my car for $210 and picked up the car where I work.
Now the credit card they are offering - 0 payments 0 interest 6 months - there a joke - just got my first
bill - bottom line says "must be paid in full to avoid interest" and then when I call they are open 9-9
but it doesn't tell you to hit 1 for English it just starts talking spanish and then they tell you the wait
is 72 minutes when you call in just before 9 - how convenient 60 minutes plus.
They will be reported to the local Attorney General's offiice for false advertising and the credit card company will also be reported to Atty General and Consumer Protection for the State.