Bank of America
reviews and complaints

I have been dealing with these people for a while. They purchased my account from MBNA. I subsequently moved and was unable to find a job for quite a while. I got very far behind on my payments and that it totally my fault. I tried to get it back on track but it seemed as though I couldn't get ahead with anything. So... a year later... I have a good job and am still trying to claw my way out of a financial hole. FIA contacts me about making payments to get back in good standing. I authorize ONE payment in July 2007. They take money out in August and September, overdrawing my account by dearly $500 when the do so. I contacted my bank when it happened and they immediately gave me the money back and closed the account. Fine. Everything is ok. Two months later, FIA calls me and offers me a settlement. I took the offer and was supposed to make six payments at the end of each month. I made all of my payments on time. After the 5th payment, I got a phone call from a collection agency telling me my debt had been charged off. So, I contacted FIA and the first thing they told me was that they never got a payment. When I tell them I have a receipt, they say I didn't make the payment in time. Then I pull my phone records to make sure (I made the payments at a branch and had to call in a transaction number), because I can be a little flaky sometimes. My phone records indicate I made a phone call on 2/28 at 3:56PM and the receipt I have indicates I made the payment at 3:55PM. They are still calling me a liar! These people are crooks, liars and cheats! They care nothing about the average American who works hard day in and day out for their money!

I have been reading all these posts about these crooks and I'm beginning to wonder, where's the lawsuit? Has one been filed? Don't you think it's time to fight back and stand up for ourselves? I say call the FTC with complaints. Go to their website - ftc.gov. Something has to be done about these people. They have taken advantage for far too long!

I was foreclosed on 4 months ago and I am still living in my wonderful home. If you are in foreclosure you should visit icansuemylender.com. Or you can call them at [protected].

Bank of America (and many banks) are in the process of getting taxpayer money while continuing to implement policies that take advantage of the American people.

I recently learned of a number of hard working, bill paying, NEVER LATE WITH A PAYMENT, people like myself that have had their credit limit lowered by bank of America on their cc. Which on the surface is minor ( it was a card i never used so it was quite funny to me) nonetheless, it intrigued me and i started digging.

Bank of America purchased Countrywide, an underwriter of 20% of the nation's home loans. when added with BoA loans that is a large portfolio.

The largest issue with Countrywide seems to be the predatory lending accusations (ie home loan terms)now owned my BoA.

so BoA lowers a cc limit on thousands of customers. which of course lowers their credit rating because now they are using 100% of their credit limit as opposed to less than 25% days earlier (as in my case). Now those same customers are less able to be in a position to refinance those poorly structured Countrywide written, now BoA owned home loans. Therefore more money for BoA.

This is wrong and should be looked into.

My employer is a Bank of America customer. When I babysit I get paid with a Bank of America check. I went to Bank of America to cash my $13 check. I pulled up to the drivethru and they told me that the drivethru was ONLY for Bank of America customers. I parked and went in. There were 2 lines. One for Bank of America account holders and one for Bank of America non-account holders. I got into the non-account holders. I stood there for more than 30 minutes watching tellers taking people out of turn. When I inquired, I was told that they take care of their Bank of America account holders first, over non-account holders in line. The non-account holders were only being serviced by the teller who also had to cover the drivethru. Therefore, only when there were no cars inline or pulling in, were non-account holders serviced. If, in the middle of a transaction with a non-account holder, a car pulled up to the drivethru, everything was put aside and the person at the drivethru would be taken care of before finishing the non-account holder's transaction.

This is blatant discrimination. After missing my doctor's appointment (which is going to cost me), and I was called up to the counter, I submitted my measly $13 check. They told me they charge me $6 to cash it because even though it was a Bank of America check, I wasn't an account holder. They also said they would have to take my fingerprint. So to cash my $13 check I have to pay them $6? Didn't we just bail these people out? Non-account holders also bailed them out, not just account holders. I would like to know if these are grounds for a class action law suit.

Since B of A now has all Countrywide loans, I've applied for a re finance with B of A after they sent me advertisements stating I qualify for a lower interest rate loan. After talking with B of A, I DID 'qualify', based on my income and assets and the fact that the home is worth over $300, 000 and I only have an outstanding debt of $60, 000. After hearing I was qualified, the loan officer in Texas said I needed to pay a "loan origination" fee of $450 to proceed with the loan.

Now, 30 days into it and after the $450 has been paid and the appriaser has done the appraisal proving the loan to value is good, the loan requirements have changed. Now they say my income to debt ratio is un acceptable. The now want to assume my credit card debt thereby increasing the original loan amount and want me to show an additional $3400 in my savings. This is classic Bait and Switch. In addition, they said that the $450 which I paid based on the fact that I was "qualified" will not be refunded, even though the man on the phone said I was qualified when he took the $450 out of my credit card!

I agree with everyone out there. Countrywide is run by a bunch of crooks. They froze my equity line of credit because they didn't pull thier payment on time. My insurance company just recently sent them copies of my insurance coverage twice and they said they never got it either time. I got a letter that said I had till 4/2/09 to provide them with my coverage information or they will add thier own insurance. Well they added their own insurance and reflected so on my bill they sent out this month (March). Today is the 25th. After calling them on they said it was on there and I haven't been charged. Liars...it's on my billing statement.
They also said at one time that I was two months behind and owe fees of $500.00. I knew I was two months behind so I sent the two past due amounts, the $500 in fees and my current bill. This amounted to approximately $2000.00. Now they say I am paid one month in advance and still owe the $500.00 in fees. What the hell! I sent them the letters with the checks so they knew where to apply everything. And by the way I send extra every month to pay down the $500.00 and even when I write it on my remittance where it's suppose to go they still never apply and never reflect the extra on my recieved payments section of the billing statement. Anyone want to sue? I'm in! Contact information Erica, Ericamattie@yahoo.com...

I began what I thought could be my career at Countrywide Home Loans on November 26th 2007. Throughout my year of service to Countrywide I was switched from team leader to team leader. In most of my evaluations (scorecards) I was above department standards.

Now, on September 4th I was moved to a new team, Under a new team leader who did not address ANY of my questions or concerns for example per procedure I advised my team lead I was going to vote 3 Business days in advance he said "I'll take care of it" November 4th rolls around and I go to vote.. coming in 30 minutes late I get the response "well we can't change it but I wouldn't doc you on it haha" I was NOT satisfied with this answer what so ever.. so on November 6th, I went to a manager and gave her this situation told her I would like to be removed from the team an put back on the shift I came from (12-9) I told her I felt neglected, I was not given proper coaching & that I felt my performance levels are being effected because of his poor performance as a team leader. She agreed and said she will see to it that this is looked into.

Friday November 7th at 10:15am I am pulled into another manager's office along with my team leader where he said "we recently did an audit & according to the report you have about 3 hours of call avoidance" I began to explain.. when a new representative is placed on the floor he or she is sat next to a more tenured rep. they sat a woman who I even questioned her TML if she had even gone through training (this is how bad it is) right in front of me this woman asked a question during EVERY call she also did not have access to many of the systems needed to service a call. I had already notified 3 team leaders of her poor knowledge of the systems & procedures and asked repeaditly that she be moved, (they replied bofa will not allow it) I asked if she would be able to go through training again, & I also asked if she were able to sit next to me to listen to me take calls to get a better understand I typed up countless sheets of information & call flow for this woman.. without letting me fully explain myself the manager SHELIA ALLEN became angry and proceeded with the termination. I then asked for a termination letter, she rose her voice & shouted "NO! WHY WOULD I GIVE YOU THAT?" I then stood up, I wanted to leave at this point I felt threatened. She demanded " YOU NEED TO SIT DOWN RIGHT NOW " I told her I no longer worked there and wanted to leave she then said "YOU NEED TO SIT DOWN AND YOU ARE GOING TO RESPECT ME" from the commotion in the room the AVP on site came to the room opened the door & I walked out onto the floor the AVP asked what was going on & I told her I wanted a termination letter. She asked me to step back into the room.. feeling threated I asked to be escorted out of the building.. before stepping out of SHELIA ALLEN'S office I notified her negative attention from the media will come of this. I walked to the parking lot, retrieved my vehicle and started driving through the parking lot, as I drove past the doors of my former employer SHELIA ALLEN emerges from the doors throwing her hands up in a threatening manner. These actions are shocking coming from a manager.

Countrywide has now hired in 2 new training classes at half as much as I, & the 25 other employees terminated that day. I will be going to the Labor board for discrimination.

If you were a victim of this attack performed by countrywide located at 1515 w 14th st. please e mail me with your response.

i too am a countrywide /boA employee and everyday i fear i will lose my
job im am monitored constantly on hold time, number of calls, adherence, they do not want you to move from that seat. but yet i hear mangers laughing and enjoying long lunches. i hate this job and im so afriad i will lose everything once these ### take me out to slaughter
im am a shortsale rep so you can only imagine what thats like most of
the time they dont want to even speak to me, they want to speak with
the negotiator handling there file but they will not take a call
when theres nothing to go on in the notes from but maybe an entry they put in 2months ago so guess what we have to get them off the phone
remember your average handle time lol we have to lie/improvise
to satisfy them oh my god and dont let them ask for a manger
because our tmls or mangers dont wanna speak to them either and do anything to avoid with transfering to there voicemail thats there favorite stunt

I'm seeing more and more of these happening, specifically at Balboa Insurance, which is a subsidiary of Countrywide. From what I know, the department headed by Joe Penny, Leasa Cox and Merrill Brimley had just terminated 5 people. That's half the people on their claims team! There was an internal investigation done on one person with bad attendance, which then escalated into 4 other members of the team. Each person was called into Mr. Penny's office one by one, to possibly get a confession or confirmation of people allegedly doctoring their time cards. After 3 business days of "investigation", 5 people were terminated. No actual proof was shown to these people about their alleged misbehavior. Time cards were supposed to be reviewed through the supervisors prior to being sent through HR, however that was not done. Were the supervisors written up for neglect? And what of the other people in the building? Wasn't it possible that people in other departments were doing the same misconduct? Was there an investigation done on those? Is it possible that these people were terminated because Balboa Insurance Group needed to cut costs, but didn't want to cause a panic of "LAY OFFS" in people's minds? There was an announcement made that there weren't letting people go, however not even a week has passed and 9 people were let go! This would be a convenient reason to keep the people on their jobs and not look elsewhere, leaving their tremendous workload behind.

And what about promotions in the workplace? People were told that because of the transition, there will be no increases or promotions. Yet Joe Penny calls an employee into his office, and offers him a promotion! A person who nonetheless works hard, but only knows one job function. Let me pose this question. How do you justify promoting that person, versus a person who knows multiple job functions, and has been with the department for several years? What would be a reason that this person would be passed over? Could it be that because she's a woman? For all those working in the claims department of Balboa Insurance Group, I suggest you look into Joe Penny's department, and ask yourselves out of all his employees, do the men have a better pay band than the women? And while you're asking yourselves this, here's another question. You have an employee that transferred back to your department, to do the same thing everyone else is doing with claims except their pay did not change. This person is getting paid as much as an adjuster, but is doing the job functions of someone significatly lower, and much less work than the others! Last I heard, poor work performance is a basis of termination. Perhaps things are different in Balboa Insurance, as it would obviously seem.

What strikes me as more odd is how are the other supervisors letting this pass? Leasa Cox or Merrill Brimley, your silence behooves me to think that you don't think you have anyone in your teams worth promoting. What happened to the speeches in your meetings about how valuable your teams are, and how you appreciate everything they've done. Are you implying that there is not one person in your teams more competent than the person Joe Penny wanted to promote? Are you exceeding your monthly numbers? Are the teams meeting their minimum "quota"?

Unfair practices and wrongful termination. I wonder what the Labor Board would think about this?

Hello

I am a former Countrywide employee. I was just fired on January 5, 2009 after almost 4 years of service in the Lancaster Call Center. Most of the complaints I been seeing are about the borrowers...let me tell you what goes on in the call center. They are firing people for no reason. I was told I was terminated due to I hung up on a call. I was refused the chance to see the call and was not given any opportunity to explain anything. It turns out I have alot of friends in there and little did they know alot of them are Team Leaders. I was able to find out the next day what the call was about..the call was what we call a dead air call...NO ONE WAS ON THE LINE! The Team Leader I was under has it out to fire any one and they allow this to go on. I was then told when i filed a complaint with HR that I was fired due to the previous Office of the President issue I was written up for in 2007 and I am tenured and should know better...Unbelieveable. I have not ever missed a day of work and that issue in 2007 was all due to the borrower had PMI and CHL would not remove it so he took it to the next level and I was written up for following procedure. The procedure on dead air calls is called star 7...NO ONE KNOWS ABOUT THIS PROCEDURE!. This was never trained. If you are currently in any call center and a dial tone, or dead air call comes in please please press *7 to return to the borrower or they will have your ###. Oh and another thing that the labor board is now aware of...they can not terminate you for previous write ups due to they have an expiration date, If the couunseling follows you the rest of your natural life it needs to state it without an expiration date, . I hope when B of A takes over, they wipe all the management and Team Leaders out because their 7 principles don't mean ### and they have no ethics or morals on how they treat people then maybe they will see what it is like to get ###ed in the ### with no vaseline. If there are any class action lawsuits COUNT ME IN. I am going to make it known on every website, radio and tv what is going on. Be careful when filing unemployment because their new scam is that you were never employed there so it delays the claim so they can find more dirt to catch u on to not pay you...Yes it happened to me they said I did not ever work there. I have proof I was indeed an employee. SlimyBastards.

I just found out that mbna bank now FIA card services has put a interest fee on my 07 IRS without telling me and I paid them off in 05 I do not have $800 for a debt I have already paid off

Bank of America closed my personal account because I recieved a bad check which was quickly rectified. They charged me a lot of money, which they call "over draft fees" I call it theft.. I then closed my business account with them as I feel they are theives.. Well, now I am getting bills from them and they also sent my closed account, which was closed over a year and a half ago to a collection agency.. No checks were outstanding at the time I closed my business account. I wish everyone using bank of america would close their accounts and stop them from stealing from their customers any longer.

Dear Ms. Peterson, last month I was out of town and didn't realize my phone bill was a little over a $1 higher so I was charged a $35 overdraft fee. I called the Bank of America number and requested a refund but was told they don't do that. That's my first overdraft fee and I don't understand the problem. It really seemed outrages that I was charged that overdraft fee for just that small amount. Please let me know what I can do to avoid this problem. I've been a good customer since 2011 and I thought my request to refund the overdraft was reasonable. Thank you for your time and I hope I can avoid this problem again.

This complaint post is for my daughter. She had 4 overdraft fees taken from her BoA account recently. The problem arises in she had transferred money from her savings into her checking (both BoA) on the weekend. All the transactions posted the same day, however, before the pending transactions went through, the overdraft fee was calculated putting her in the red. So, when the transfer posted the same day as the debits (I am sure the debits were first-all little amounts under $10), she incurred 3 more nsf fees. Now she is in the red with no way of putting anything in the account. If the first nsf had not been calculated with pending but not posted transactions, this domino effect would never have occurred. We filed complaints with the Federal Reserve (on their website), The FTC (from website), and the BBB about these practices. The Fed Reserve claims to investigate complaints. I do not know what they do if anything, but what the heck? Too bad they do not realize without customers, they have NO business! More corporations need to realize that the BIG accounts are not the biggest part of their business, but it's the "little guy" who keeps them running. In my biz, I would rather have 20 small accounts, than 2 Big accounts. I may go to a lawyer if we receive no satisfaction at the local branch. Or... perhaps we all need to ban together somehow and create a petition if it has not already been done.

hi

i and my husband have been charged for late fee around 5 times once for 1.50 dollar.we lost 1000 dollar when we calculated till now. its such a worst thing with customers ripping off the money 35 dollar everytime .
any way want to cancel the account asap . why is there no government bank in usa? the private banks are always like this.

please suggest a good bank in usa.

I am extremely disappointed with the overdraft fees, I honestly was not aware of them. If I would of known about the charges I wouldn’t of used my debit card PERIOD! Also another thing I am disappointed at is that the bank employers didn’t inform me about placing a hold on a deposit I made of $160. I am a very responsible and organized person I keep track of every single transaction I make whether it’s a purchase, transaction at an ATM, deposit, etc. Because of this dissatisfaction I called the 1800 number spoke to a representative then got transferred to a manager on duty and he was even more disrespectful and disconnected the call, while I was being honest in a very polite way. I would appreciate if someone will reply to this email or contact me through phone or address as soon as possible. Thanks for your comprehension.

Bank of America does not pay items as presented. They "pick and choose" the payment of item in order to incur the largest amount of overdraft fees. They turn a deaf ear when you protest this practice. Bank of America shouldn't be entitled to any stimulus money. They already have their own bailout...it called overdraft fees! "We the People" need to take back our power and stop being victims. Inundate the White House with letters and emails demanding that the president do something about B of A. What they do to the American people is true terrorism!

I would LOVE to be a part of a class action suit against B of A. I can't even begin to tell you the stories I have of them actually STEALING from me. Contact me at leequaid@yahoo.com if you get an attorney.

I am dealing with this too it is crazy.I am switching banks but I agree something needs to be done.

I agree, Bank of America they are thieves, I signed up for the text message feature for account balance, I had available money in my checking account, all of the sudden I am overdrawn. It turns out I had to pay 7 fees of $35.00 each because I used my card on small things like coffee and luch, the upsetting part was that I rushed to make a deposit to cover for the amount I went over (less than 10 usd) and I still got hit with the 7 fees totaling $245.00 usd, when I called, they practically said TOO BAD but in a business-like manner. This people have no compassion. I am a single mother with a 4 month old baby. My next paycheck will be $0.00 because this fees are going to absorb it all, and in top of that they will charge me a $35.00 fee for being overdrawn 5 days in a row. I hope someday government regulates the excessive fees this banks charge. No wonder American people are broke, we are just paying fees for the CEO's to get more rich.

My home loan was sold to country wide. 3 of us purchased the home as 2 partners (husband and myslef as half, other party as half.) we split all costs, down payment, etc. we signed ALL forms equally and all loan documents. After 2 years, I recently found that Country wide left the other party off the loan and therefore she is not responsibe for the outrageous interest only loan. As my credit sinks, she has walked away without a care. I spoke to countrywide numerous times to fix this problem and they always said tthe same thing...call back in a week. finally, a woman told me it was taken care of. What a surprise I had when my ex partner got other loans without a problem since Countrywide NEVER fixed the problem. according to countrywide, she is not responsible since she is only on the deed but not the loan. This is total fraud to me and countrywide should have to fix this. They keep assuring me it will be fixed, but so far, it is not. They are really not to be trusted! This was the biggest mistake of my life and I blame countrywide for this. Does anyone know if this could be considered a fraudulent loan?

I am going through something similar. Except I deposited cash which post automactially to the account. They advised me they charged my account because I had more charges waiting to go through the account than I had in my account. Example
odf = over draft fee
Date Deposit Balance Hold Went though Balance Hold
9/[protected]
9/[protected]
9/17 50 0 -35 odf 9/15 15 0
9/18 15 40 - 40pd -65 0
9/19 -65 0 -35odf 9/18 -100
On 9/15 I had enough in the account to cover the 75.00 that went through the account. I was charge because the amount waiting to go into my account was more than the 100 in my account. If they would not have charged my account I would not have had any transactions bounce. The bank issued me a credit of 35.00 that should have back dated to the 17th. It didn't so the other overdrafts still occurred. This is legal theft of money. Does any know what the laws are regarding when the bank can charge overdraft fees?

Yes, we all know you (in all your alter IDs) are SO desperate for the love of your life to return, that you hope every poster is really her in disguise. That's the only possible explanation of your inability to talk about anything but your beloved nonnie.

dont tell me the mouse was reincarnated as Maggie.

I filed complaints with the BBB and the Office of the comptroller of currency.

I doubt that will help but at least I'm doing something about it now.

I also filed a complaint through AFFIL. Check them out. You can contact your Congressman through them about this.

Now, why didn't I think of that? I lost my patience and ended up battling B of A with anger and emotion. That's what they want you to do...then give up trying because you eventually get burnt out! I started to forget what it was that I was fighting for.
Anyway, I am glad to hear that you got the best of them. Thank you for sharing your story. I closed my account with B of A after my incident. (in which I caught them with various bank charges in my accts, then forcing me to prove to them that it's not appropriate otherwise I have to pay for them. total waste of time... but kept happening. they are the worst kind...evil, corrupt empire run by greedy a**holes.) Anyway, if i hear of any class action lawsuit, i am there.

This bank has done the same thing to me when I mistakenly entered one digit incorreclty paying by phone (more than the minimum as well). I discovered on my statement that they considered this a returned payment and a cash advance loan. I am not getting any response from to correct this, other than "The bank made no error". They are engaging in unfair and deceptive pratices. This allows them to charge 20% interest on a "loan" that cannot be paid off until the entire "purchases" balance is paid off, instead of a one time late fee which is what it should be. Although a confirmation of payment number should not have been provided if there was a digit missing from the pay by phone account info anyways, this would have alerted me that I made an error. So, just another way to trap its consumers that have good intentions of paying their bills. I will write my senator to see if they can help. Sorry to learn of your troubles, and my sympathy for your loss.

I received the September6, 2008, letter. Signed up for the credit monitoring program. I am very satisfied.

I too the same! Got the letter, made the calls. Very concerned, I signed up for the triple Advantage. First log in was fine. Now a month or so later, checking back up after a "Phishing" email, cannot login... information not found! Whats up with that? Thats what prompted me to do a search, and found this complaint!

I also received a letter from Countrywide dated Sept. 6, 2008 about my personal info being compromised. Gave me a complimentatry credit monitoring service that I am unable to log into. Please investigate.