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Posted: Feb 27, 2013 by    

smartpost packages never arrive

Complaint Rating:  100 % with 1 votes
100% 1
I ordered something from amazon It was shipped by smartpost. But it never arrives. I waited and waited, thinking that fedex would deliver it in front of door or at least leave a tag. When I found it was delivered online, and there was nothing around, I contacted Fedex. They said they had delivered it to USPS. I went to USPS office, they said it had been delivered. I went back home, and waited and waited for one week. Nothing showed up. USPS called once, asking me to check around, even my neighbors. I don't want to judge that there might be potential thief around, because I saw too many complaints about Smartpost online. The USPS customer made me feel like I lied to them. And they confirmed that someone had left something in front of door. This is extremely funny, because USPS NEVER NEVER leave a item in front of my door. They only leave a tag, every time! And this item certainly can not fit into the parcel lock of my apartment. Another funny thing is: USPS asked me to check neighbors on other floors. Hah, imagine why they would take something that obviously does not belong to them!

Same experience happened on my wife. She waited for her online order from the Carter's. The order was delivered by Smartpost. For one week, the tracking system was always showing: arrived at XXX (her city). Until today, she saw online (delivered attempted, check local office). She and her roommate were at home the WHOLE DAY. There is NO TAG, NOTHING AROUND!

Anyone who has ever received a package delivered by Smartpost?

Please do not deliver anything using smartpost!
Complaint comments Comments (1) Complaint country United States Complaint category E-Shopping


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N  27th of Feb, 2013 by    0 Votes
Smartpost means that FedEx delivers the package to your local post office, and they in turn deliver it to you.

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