FedEx

A package that was to be delivered to a neighbor down the street was delivered to my address by fedex ground. It was placed on a handicap ramp blocking passage. It was placed directly beneath the sign reading "no deliveries at this door. This is an emergency exit only"
A visually impaired resident was injured when his wheelchair caught on the edge of this 122 lb. Package. This occurred on day 4 after misdelivery. Ever since the package was wrongfully delivered two calls were placed daily to fedex explaining the misdelivery and the urgency in getting the package moved.
We were promised daily that someone would be out to move the package. But no one came and no one at this address was strong enough to move it.
After the injury fedex was contacted again and a "customer advocate" named christopher said no one could "promise" pickup ever, the company was closed sunday and monday, all claims and contact numbers for supervisors were private and if someone injured themselves it was "their fault they should have looked where they were going"! The man is nearly blind for god's sake and he was going out an emergency exit in a wheelchair.
The heartlessness of the comment had me at a loss.
On day 6 without response from fed ex a collection was taken up and three young men from the neighborhood were hired to bring the package to the rightful delivery address.
I know there will be no resolution from fedex, but i had to vent. Thank you for this opportunity.

Fed Up with Fed Ex

So, I recently resigned a position from an employer that had provided me with home equipment. I made arrangements for it to be returned but what happened was... well... it will be funny when it is finally done but for now it is infuriating!
Saturday July 30th: Scheduled date for pick up. An unmarked white van pulls into my driveway and backs out. The driver does not get out. Tried to get son, Steve, out fast enough to reach him but was not successful. Called FedEx to inquire they said it was not them. No one else came that day.
On Sunday the site said that an attempt was made to pick up but was unsuccessful due to no one home/business closed.
On Monday, I called and said
“I don’t know if that was him but if so ...
1.you should not be using unmarked vehicles in this day and age and more importantly
2. that driver never even got OUT of the vehicle
3. there were three adults home all day long with dogs that bark when someone even walks by much less walks onto the property.
4. I sit where I have full view of the entire part of the street in front of my house and the driveway and there is no way I missed him.”

"SO", says the Supervisor I complained to, "let's schedule for tomorrow" I said "I have to do Saturday because you cannot guarantee it will be before 1:00 and I work from home and cannot have that delivery while I am working." He SWORE that they could indeed guarantee me the pickup before 1:00 so I accepted.

Tues at 1:00 I have to call and cancel because, (no surprise), they have NOT, in fact, shown up in time. The supervisor I spoke to THIS time is an idiot! He says "ok it is cancelled."
"Great", says I, "now let's schedule this for Saturday".
"No", he said "I cannot do that".
"Why?" I inquire,
"Because there is a delivery scheduled for this."
"You just cancelled that, right?" says a suspicious me.
"I did but it is still there."
"Then it is not cancelled?"
"Oh, yes, it is, they will call you."
"No", I said, "they cannot call me I have to work."
"OK they will call tomorrow."
"PLEASE!" I beg, "make sure they do so before 1:00 as I cannot take a call after that and this needs to be rectified as it is YOUR driver's mistake."
"Sure, no problem."
(me) "OK now let's get this scheduled, ok?"
"They will call you" *SMH*
"ok fine", I give up.

3:00 that afternoon the SAME van pulls in and a driver wearing the FedEx uniform shows up. Now I am angry and I leave WORK and rush to the door and roust Steve to grab the boxes as they are here now. I step out and motion the driver to the back door. He can hear the dogs barking but I assure him they are caged, he still refuses. I said "look I don't have time to do this you need to come get the boxes they are right here" and it took SIX TIMES telling him the dogs are not able to come out before he would come back there. Now don't get me wrong I understand a fear of dogs but not in that job and not when you have been told they are secure. You are responsible to do your job. OK, so he finally gets there and I have Steve tell him which box is which, the driver grabs both boxes without listening and I tell Steve get a receipt for those, he goes to the driver and comes back and said the guy says they are scanned that is all we need and of course he has already left and I cannot do anything more as I HAVE to be at work.

OK so I let my former employer know that they have been picked up. The next day I go onto the site as some instinct is telling me that something is not quite right and sure enough there is a 'failed attempt' to deliver it. WHAT? from Georgia to Colorado in a matter of HOURS? DOUBTFUL! The only good thing is that they do show as picked up so no worries, right? WRONG

The very next day I see this same van pull in and think "Oh great! My Amazon delivery is a day early!"
WRONG AGAIN!
I was again working so I had to let Steve get them and as he is mostly blind he did not realize what had happened. They are delivering the pick up BACK to me! *FP* The guy did not mark out or cover the old label so they scanned in the wrong one. Might be a good thing as each item was mislabeled and they MUST be correctly labelled! (He had the monitor sticker on the pc and vice versa!)

Another call to a sup and I am doing everything I can to not go off on this poor girl and even apologized because I KNOW how I sound. I sound angry. I WAS angry. She heard the whole thing, (including my rant against the driver and my opinion that unmarked vans are a bad idea in this day and age), and puts me on hold. When she returns she says that they cannot get the driver to come back and get them because it is already 'closed' as it is deemed as delivered but they can pick it up tomorrow.
O...M...G!
OK so I explain again that I cannot take the risk that they might not come until after 1:00 and this time I am going to have to both make sure that they put the correct label on the correct box but get a receipt this time. I also asked that a different driver is sent, in a regular vehicle. I also asked that this driver be reprimanded, not just coached. IMHO he needs to be given a disciplinary action. That should tell anyone that knows me how incensed I am as I NEVER want someone to get disciplinary action only coaching.
We shall see what Saturday brings!

Paid $60 bucks for an overnight priority for my housing deposit to be sent.Now there is a good chance we won't be able to get our housing because fedex says theres a thunderstorm in Tennessee now its going to be delayed for up to 4 days.

How does a summer storm last 4 days and delay an overnight for that long? It could have been driven from chicago to cinncinatti in 5 hours, I could have done it. Instead it takes this weird inefficient detour through tennessee and gets stuck. I don't understand why they won't take responsibility or take the effort to make it a priority like they say and just drive the package over in a few hours when I could have done it myself.

Now it will take 4 days, and still cost $60 bucks and we will lose our place for housing because someone happens to be closer or had their delivery actually delivered instead of ours. In any real business that cares about their customers this would have been unacceptable.

But its okay for fedex.Thanks fedex.

Fedex stole my expensive package and its content,
typical fraud.

Donna and Mike mohler scammed me, who stole all the content and package, Gave me one dummy package in place of my original package.

Beware of Fedex and thieves in Fedex
From last two months, Fedex management in USA is not responding.

Typical American frauds,

tracking [protected]

My Fedex packages got put in local mail by mistake and mail lady picked it up and took to the post offices and said they gave it to Fedex driver back in Jan and gave they say they gave to Fedex driver that picked up there at Post Office. And at this point my package Vanished. I called post office they gave me name of Fedex driver I call Fedex back advised they told me no one works there with that name . So I sent escalations and emails to everyone I could find for USPS and Fedex the last few months. Today USPS advised again they gave to the Fedex guy and gave his me his name again and said he still picking up there and to tell Fedex that he is a contractor that picks up at Venus Post Office. So I call FedEx back and told them and they told me they do not pick up at local post office. They will not call and talk to local post office and was told that even if they find this driver he will not remember back in Jan and if not scaned in then they never got it. Will not call post office are try to find driver to see what happen Even though I have filed complaints and escalations no one there ever know what the others did I have been told no complaint filed by me then talk to someone else and they see it. Talk to USPS and filed complaints to try and get help from them and just told they gave to the Fedex guy.
So I have a 700 dollar phone just vanished. But what gets me the most is Fedex just keep saying they do not have Fedex pick up at the local post office and no one by that name. So either there is someone faking to FedEx since Jan picking up or Fedex just does not want to help. And to be told if not scanned then they did not get it is just crazy. Someone has my phone and no one seems to care. Are even try to help. After 6 months back and forth and emails back and fort had to call Apple and get my serial number of phone for Fedex. Why was that asked for in Jan. I went though 4 managers and today was told there was no one else there I could talk or a number for anyone higher I could talk to tomorrow . Just very upset 6 months later no closer to finding my phone and now being told no one higher I can go to. It is just not right. Everyone knows I do not have the phone but no one especially Fedex will help . It is. It my fault they lost it.

6/23/2016
We are an Electric Motor Service company. We ordered a large motor about 3 weeks ago. The motor is shipped from Indianapolis; about 3-4 day delivery. We ordered it with "Lift Gate Service" something you pay extra for, with 24 hr notice. The delivery has been scheduled 3 times now. The first two times we were flat stood up. Fed Ex just never showed. Then they would call back as if nothing happened to "schedule a delivery". Today, I waited until early afternoon, then called them to find out if my scheduled delivery was actually being delivered. Nope, not on a truck. If I hadn't called I would have been stood up again.
So the people I'm talking to at FedEx try to contact their terminal directly. 15 minutes later, with a "supervisor" involved, they were not able to contact their own terminal.
So when am I going to get my freight?

My package was due to be delivered on June 17 by 3pm. Well according to the app for tracking packages, the driver made an attempt to deliver around 7:40 pm. That's not even the issue. The issue is, this driver attempted to deliver the package at the manager's office. Why would you do that and you see the office hours posted on the door 8-5pm. The killing part is, the driver didn't even come to my apartment, which is clearly on the package. I stayed home all day just wait on it because this same thing, has happened a few times before. So I complained about it and they were helpful as much as they could be. A young lady called me back later that night and said my package would be delivered the next day. (Saturday 18th) Guess what? No package delivered. I called customer service to get some information. They said they sent a message to the center to have the driver attempt to make a delivery but they got no response! How can this be? So guess what? I paid for overnight shipping and I won't get my package until Monday 19th. I'm so disgusted with this company right now. I wouldn't even be posting on this page if this was an isolated incident. If the office is closed, at least attempt to go to the apartment number listed on the package. Better yet, go to the apartment number first! I'm ALWAYS at home when I know a package is coming, especially one from FEDEX! I wish I had a choice of shippers when ordering from Amazon. I would use UPS all the time!

I decided to use FedEx because they seemed quite reliable and this company is known all over the world as one of the best delivery services. I send a parcel and it was a very important one. I also paid for the insurance.
The person I send it to was waiting and needed the stuff which were inside the box. It took them forever to deliver it and it was not delivered on the estimated date! Never expected such a terrible service from FedEx! I'm extremely disappointed and don't know if I could trust them ever again!

FedEx was paid to deliver overnight. That is a waste of money as it does no good if deliver attempt is made when the recipient is not in. Then FedEx comes around the same time over the next two attempts. Two days later after three attempts FedEx sends package back to sender. FedEx was paid to deliver a package and they did not! If they can't deliver at the morning attempt, then try the afternoon. FedEx should have called to set up a delivery time. After all, they were paid to deliver! Wish I said that when I was told they cannot hold a package long. Will then FedEx, Don't Hold It, DELIVER IT to the recipient, not the mailer!

5/6/2016 in the Eastbound Lane of I-80 near the 1st Exit for Cheyenne WY a Fed Ex Semi Driver Ran my 23 year old daughter off the road into the median in her Honda CRV. With no disregard for her life. He did not stop or anything. Luckily she is alright and was able to get back onto the road and drive her car. We will have to take it in to assess the damage to the vehicle. She however did miss an important doctor appointment and will have to reschedule. Just a little over a year ago a few miles from this same location a Fed Ex semi killed a co-worker of hers, her son and her fiance. This drivers are extremely dangerous.

A wedding dress was lost that we purchased two years ago waiting for this wedding, I shipped it to my daughter thru a fedex office, they did not fill out the value, and the package was lost, while its 1800.00, a small amount to them, I lost the dress and all the minor things in that box, they are willing to give us a 114.00 and say Im sorry, The package disappeared after it was loggin to fed ex, it stated in FED EX POSSESSION so, for a company of the size of Fed Ex, I find this very poor customer service, and they say WE Apoligize

I took a day off work to wait for the FedEx delivery that had been scheduled for today. But no one came. And no paper was left on my door or in my mailbox saying that FedEx had attempted to make the delivery as agreed.

Four calls to customer service later I learned the FedEx driver made an error and attempted to deliver my parcel to the wrong address.

FedEx, how difficult is it to read an address? Are your drivers illiterate or just incompetent?

The worst though is that they couldn't care less and won't make it right. I asked them to deliver my package to their downtown location but they flatly refused.

Now my package will be returned to the sender because of THEIR error.

It's impossible to escalate the issue with them. They simply repeat the same tired lines and won't help you.

Go with UPS instead. Their drivers can read.

Should change name to Fed Excuse, consistently leave shipments in Memphis for no other reason than their arrogant incompetence. This is a consistent problem of sloppy performance which leads to bad attitude with their employees who spend much of their time making excuse and listening to complaints. It is nearly impossible to get any kind of reaction from them other than "thank you for choosing FedEX. UPS, while far from perfect is so much better than FedEX its not even funny. If Fedex looks back they will see the USPS gaining on them.

My package was shipped from Canada two weeks ago and I received nothing yet. Yesterday received a message from FedEx stating that due to local weather delay they could not deliver my order on time. Absolutely ridiculous! I tracked my package and I know that it already arrived. Lazy clowns, cannot even deliver it to my house! And I'm totally disgusted they tried to fool me! This postal service is not trustworthy! Avoid!

January 4 2016 Fed Ex box truck incorrectly delivered my package to pole barn not my house. My house sits near the pole barn. House is obviously taken care of and lived in. Car in driveway, etc. Pole barn sits off by itself, is hard to get to, grass grown up. Why driver delivered to pole barn and not house is beyond me. Other delivery services have no problem choosing the house as delivery point. If neighbor had not seen Fed Ex box truck in front of pole barn I would never have known package was sitting outside door. Please inform driver of correct location!

I have used FedEx Chat. called their 800number that I stayed on hold for 15 min, then was told that they don't know where package is...they notified USPS that the package was coming but it was never received by USPS. How in the world is a customer supposed to get a delivery that has already been paid for and needed by a certain date. They sent the package from PA to GA and I live in PA. Somehow it got lost between GA and PA on the way back.

FedEx/Kinkos member entered wrong zip code on package. Address correction was made and I was assured package would be routed via express so it would arrive next day do to FedEx mistake. Package was not delivered as FedEx promised and will now arrive 5 days from date promised. Total delivery time of 7 days for a package originally scheduled to ship a total of 300 miles. I understand problems happen however 2 of last 3 shipments have been miss directed. Also FedEx Express has missed 3 pickups in the last 2 weeks. These were scheduled pickups that had conformation numbers. What is going on? Are you becoming the new USPS?