SUBMIT A COMPLAINT

Fax.com / Fax subscription

Los Angeles, CA, United States
Contact information:

The fax subscription is advertised as a free trial, but they start charging you 9.99 monthly and never send an account statement (even though they have your e-mail address). When I noticed the charge on my credit card, I logged into my account on fax.com and had to use the "help" option to find something on cancelling the subscription. It says you can cancel online, but the only link provided goes to a chat. Then you have to plead with someone (1st one disconnected from me, 2nd person stayed on the chat) to cancel the subscription because they keep trying to talk you out of it.

Ln
May 1, 2017

Post your comment