Fax.com reviews & complaints
Fax.com complaints 13
Fax.com - Ideally a refund of $9.99 x 24 months at minimum
I have been attempting to cancel my fax.com account since 2018. I have been charged $9.99 per month and want this to stop. I've sent emails and attempted to call multiple times. Can you help? My account is tied to my email: Terina.[protected]@gmail.com
Per the attached, the first email cancellation request I have is from 7/30/18.
Fax.com - Can't cancel
Called on 2 different dates and was told their computers were down and to please call back "tomorrow". Once was on a Friday and he said call back in the morning. I asked what time they open and he said in the morning. I asked a few more times and never could nail down a time. Eventually he said 6AM EST. I doubt they're open that early on the weekend especially when the computers are down all week. I eventually called my credit card company and had the charge blocked and they refunded my money there.
Fax.com - Illegal billing
I have tried MULTIPLE TIMES to get this account cancelled...it's been a true nightmare. No one answers the phone and you have to go through a chat line to cancel..which, ironically, the servers are always down. The system does not even allow you to discontinue your credit card or change it...HOW CAN THIS HAPPEN! I don't even know what to do anymore. I have documented emails and screenchots of chat sessions and guess I have to go to the bank tomorrow to try and force the stop-pay (if that is even an option). DOES ANYONE KNOW HOW TO REPORT THESE GUYS?!!
Fax.com - Charged after I canceled service
On 01/20/2011 I signed up for fax by email. On same day my husband said to cancel service since he purchased a new fax machine. I did, I cancelled within hours of signing up. The customer service rep was very nice and assured me that I would not be charged at all, and that I had 30 days incase I changed my mind and thai if changed my mind.After 30 days I would have to signed up all over again.
Today 04/26/2011 I checked my bank account and saw where I was debited for 9.99 by this company. I emailed fax.com several times before my email was acknowledge, then I called [protected]) and on the fifth try I got to speak to a real person!! Here is what he said, " this is not my fax.com I am sorry but you are calling a wrong business." But when I told him the # on the website for fax.com is what I was calling and was put through thru to him he said, " I don't know what say, I mean you are calling the wrong company" and hung up. All I want is my money back, 9.99.
Fax.com - Canceled account still being charged
I canceled my account more then a year ago and I am still being charged for there service. I called and they said that it is canceled and that they will look into it and still getting charged.
The efax service company does not work. Apparently faxmicro.com was purchased by fax.com but there was no notice or bulletin that this take over transaction was taking place. I have not been...Read full review
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