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Fax.com
reviews & complaints
Fax.com
reviews & complaints

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13 complaints
6 resolved 7 unresolved

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Fax.com reviews & complaints

Fax.com complaints 13

Fax.com - Ideally a refund of $9.99 x 24 months at minimum

I have been attempting to cancel my fax.com account since 2018. I have been charged $9.99 per month and want this to stop. I've sent emails and attempted to call multiple times. Can you help? My account is tied to my email: Terina.[protected]@gmail.com

Per the attached, the first email cancellation request I have is from 7/30/18.

Thank you!

M
Jul 09, 2018

Fax.com - Online fax

Worse service i've ever attempted to use in my life! I attempted to fax somebody several pages long and got a confirmation for 1 page! I thought I cancelled my subscription and got charged 9.99...

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L
May 01, 2017

Fax.com - Fax subscription

The fax subscription is advertised as a free trial, but they start charging you 9.99 monthly and never send an account statement (even though they have your e-mail address). When I noticed the charge...

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R
Jan 17, 2016

Fax.com - Can't cancel

Called on 2 different dates and was told their computers were down and to please call back "tomorrow". Once was on a Friday and he said call back in the morning. I asked what time they open and he said in the morning. I asked a few more times and never could nail down a time. Eventually he said 6AM EST. I doubt they're open that early on the weekend especially when the computers are down all week. I eventually called my credit card company and had the charge blocked and they refunded my money there.

L

Use this URL to cancel your fax.com subscription: https://secure.fax.com/doccorpweb/fax/fax_cancel.jsp

L

I hope it works for you. They have quite the scam going on!

R

Thank you for the above link, now let's see if this cancels my service. The fine young man from India assured me it is canceled, lol

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Rude customer service

Just happened to notice tht I have been paying for a fax service I don't use for the past 19 months. That is my fault, not theirs, but trying to cancel the service was nearly impossible. I was told...

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G
Jan 15, 2014
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Illegal billing

I have tried MULTIPLE TIMES to get this account cancelled...it's been a true nightmare. No one answers the phone and you have to go through a chat line to cancel..which, ironically, the servers are always down. The system does not even allow you to discontinue your credit card or change it...HOW CAN THIS HAPPEN! I don't even know what to do anymore. I have documented emails and screenchots of chat sessions and guess I have to go to the bank tomorrow to try and force the stop-pay (if that is even an option). DOES ANYONE KNOW HOW TO REPORT THESE GUYS?!!

G

I have filed a claim w/ the BBB (Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito)

B
Sep 14, 2013

Fax.com - Fraud

FAX.COM (j2 Global Communications, Inc) advertised "30 Days Free, then just $9.99 a month, That's it!" on their web site. They require a credit card because they say it will be charged if I do not...

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B
Feb 12, 2012

Fax.com - Charged after I canceled service

On 01/20/2011 I signed up for fax by email. On same day my husband said to cancel service since he purchased a new fax machine. I did, I cancelled within hours of signing up. The customer service rep was very nice and assured me that I would not be charged at all, and that I had 30 days incase I changed my mind and thai if changed my mind.After 30 days I would have to signed up all over again.

Today 04/26/2011 I checked my bank account and saw where I was debited for 9.99 by this company. I emailed fax.com several times before my email was acknowledge, then I called [protected]) and on the fifth try I got to speak to a real person!! Here is what he said, " this is not my fax.com I am sorry but you are calling a wrong business." But when I told him the # on the website for fax.com is what I was calling and was put through thru to him he said, " I don't know what say, I mean you are calling the wrong company" and hung up. All I want is my money back, 9.99.

These guys have an easy button to cancel but it never works. I ultimately had to call the number and got an overseas operator with a horrible connection and I was ultimately cut off. I got an email from a customer service person finally but then they emailed again that that person was mistaken and I still am a customer and to call in or use their easy online service that is alway unable to assist me.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Canceled account still being charged

I canceled my account more then a year ago and I am still being charged for there service. I called and they said that it is canceled and that they will look into it and still getting charged.

After four month of my cancelation request I realized (by coincidence) that my account was still active and they were still charging me. I called them and showed them the confirmation email that proves that my account was cancelled, guess what the said: Sorry but we don't have any registry of that cancelation?...Whaaaat? So I invented this email? (I thought). Thieves!!!

Welcome to the club!! Guess what? Try to get their ACTUAL location...you can't, either they just lie or they move a lot! So far I've seen they're in Albany, NY, Denver, CO, Los Angles, CA, Hollyowwd, CA...can't pin them them down to sue them.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Bad services

You guys, FAX.COM was bought by EFAX.COM two years ago but I don't know why EFAX.COM would not set guidelines to regulate it. So, if you have any complaints, please ask EFAX.COM for help. I could...

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Fax.com - Fax services are not working

Beware everyone, FAX.com does not answer the phone when you have issues with fax working or not, and if they do answer, they will route your call to some business in India. I have just paid to use...

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D
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Illegal billing.

I am still being billed on my credit card months after cancelling. No one answers their phone. DO NOT USE THIS COMPANY! They are a scam.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fax.com - Services do not work and no one answers their phone

The efax service company does not work. Apparently faxmicro.com was purchased by fax.com but there was no notice or bulletin that this take over transaction was taking place. I have not been...

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Fax.com Company contacts

Phone number

+1 888 429 4615

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www.fax.com
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