Farmers Insurance / quality issues on vehicle repair

Dallas, TX, United States Review updated:

Re: claim #[protected]-1

I took my vehicle in for hail damage repair and everything looked good except for the interior of the vehicle was left unfinished. They failed to install both visors and the central part where you store the sunglasses. I later realized the handle bar in the back seat was not attached properly. So, I have been waiting for John Vandepas (service collision manager) for his call ever since. I contacted the Farmers coordinator Daniel Hensley [protected]) and he stated he would either call me or have John contact me soon. That was over a week ago. All I need is for the visor and handle in the back to be reattached.

Jul 20, 2016
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  • Cu
      Jul 21, 2016

    Just take it back and get it done

    0 Votes
  • Br
      Sep 29, 2016

    This guy is having to go through some unnecessary work that should have been handled the first time. This is a big hassle and Farmers will sometimes go back and tell the body shop to cut corners this is my experience. Farmers Insurance is staring to SUCK!

    0 Votes

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