Family Dollar
reviews and complaints

Okay so I went into the Family Dollar on Jimmy Carter and Singleton and there was no cashier in the front there were two people waiting in line I had to ring the bell multiple times a young black man on his phone came out the back stood behind the register continue to type his message on the phone I replied I have only have a 15 minute break he looked at the spinach man that was standing in front of me waiting to check out with his items on the counter he looked at the man looked at me and look back at his phone not saying anything I then placed the toothpaste i had on the cooler n started walking out. The dude then looked up n said so u not hurting me.This type of worker is hurting ur company. He was super rude and really needs to be reprimanded for it really. This isnt the first time ive seen him so rude but today it was done to me i know the whole story and can speak on it

Family Dollar 2501 N Congress Avenue, Riviera Beach, FL 33404 (561) - 845-0901

Each time I've shopped here at this location, which is a little over a year.I find female cashiers on their cell phones, while they're ringing up the customer purchases.
Im always going out of my way to speak but there is always a rude attitude given to me.Not to say all of them because there are at least two of the female cashiers that has excellent customer service skills and make our community and visitors feel welcome.A few of the guys are okay.But the female cashiers stay on their phones.

Most of the staff are very rude and not warm.I work with people everyday and I have some difficult people I have to deal with.But this doesn't excuse me to not be professional.The atmosphere the staff here sets a very bad display in this community.We have dozens of families and children that shop here at this location.

There should be some type of disciplinary action taken, and what's sad the leaders of the store is along with the staff with this very disrespectful behavior.Im not being extra but truthful.This is hurting the business and making the consumers very uncomfortable.
I've been more than patient.This is a place of business...
Corporate really need to address it and there is a long line of dedicated people who wants to work and take pride in their jobs.

Cashiet rejected baking soda as a ebt food item. I requested the manger. Manger violently rejected baking soda as a ebt item. I told manger she was wrong. Manger began yelling get out. I said no. The manger told cashiet to reenter items. Baking soda entered as ebt item. Manger walked away as cashier stood disbelief. No apology for yelling or mistake

I purchased some items at Lakeland Florida store # 04225 on 9/9/18. Turns out I didn't need some of the items purchased so I bring them back on 9/12/18 at approximately 9-9:30am with my receipt. I encountered a friendly cashier who stated they weren't authorized to do returns so he went to get his manager. He (unknown name) returned to say his manager was busy so I waited for 15 minutes. The cashier went to get the manager again and came back saying he cannot serve me he is still busy. Turns out the manager was unloading a truck but wouldn't take out a few minutes to give my return in which I figured he was rude about it. What kind of customer service is that? Therefore I didn't receive my refund yet and was told to come back later. Whoever that manager is on 9/12/18 at 9-9:30am does not need to be manager! He is inconsiderate, rude and overlooks the cust homers he is supposed to be serving. What ever happened to providing the utmost quality customer service? Please take care of this issue because your store#04225 is surely looking alot of business. Thank you

Every time I step foot into this door the only word to describe this place is catastrophic, its dirty, there is boxes piled from floor to ceiling and one can not pass through any one isle, myself and another customer both tripped over boxes walking into the laundry/ pet food aisle. An associate told me they did not carry an item at your store because in order to find that item 4 pallets of laundry soap and cleaning supplies would have needed moved to reach the shelf they were on. I moved these items by myself and found the item that was hidden behind hundreds of pounds pallet. This store needs immediate attention, I can provide pictures through email of this store I have to step foot in. There are rodent traps and roaches crawling everywhere, seen some chewed up flour and other dry goods, but also saw yesterday all food aisles were crossed off by duck tape.

When entering the store here in Vivian Louisiana. Store number 05746 to be exact. I asked the Manager multiple times about helping me find an item but instead she looked with a nasty attitude as if she didn't hear what I was asking. Every time I enter the store her attitude is nasty and she has poor customer service. She's very rude and something should be done. She has no business being a team leader if she can't treat customers fairly.

So I've always heard they dont allow family to be hired by other family, well resently theyve hired a niece of the manager. There's only one employee working at night everytime I go in. The floors are always cluttered with stuff, never swept or mopped. I've seen employees take loads of stuff out to their cars from the back room. This store is going down hill, and will be losing my business if it continues, alot of my family and friend have the same complaints and do not want to shop there anymore.

I went into the store to make a purchase my change back was 1.45 cents I didn't know the cashier gave me a quarter dollar. So I went back inside the store to tell her she didn't give me the dollar she only gave me change she argued with me that she gave it to me so I exit the store to go back to my car to get the change she gave me and she did give me the quarter dollars so I ask her can she give me a regular dollar bill instead of that quarter dollar. Which was no problem I explained to her that she should let a customer know she giving them that type of change the manager came up talking crap to me telling me it's just a dollar why is I'm complaining saying he have plenty money he will give me a dollar out of his pocket as he walked away he called me a [censored]. I'm pretty sure with him being a manager he knows not to talk to any customer that way you never disrespect a customer and there was plenty customer in the store willing to tell the police that he was wrong because he got on his phone acting like he was calling the police but he didn't because he knew he was wrong. I shop at this store all the time but after tonight I don't think I will never go there again. I will really appreciate it if actions be taking upon this worker or I will go deeper into this matter the manger did not want to provide me with his name . Store #11433 -time 20:31:55 date 09/10/2018

The Stafford Springs, CT store refused to refund my bottle deposit. I was told to go to Big Y to return the water. Big Y does not carry the brand Family Dollar does. Big Y told me that legally in Connecticut that the store that carries the brand has to do the refund. They even looked it up right in front of me on the .gov site for Connecticut. The store manager at this Family Dollar is always extremely condescending towards me and this time was no different. She claims that I am the only person in the history of that Family Dollar to ask for a refund on the bottle deposit. She agreed that they do carry that particular brand of water, though. She told me to call corporate, but then basically admitted you guys will put me on hold for an hour. I told her I can't call because I'm hearing impaired. I'm discovering via various online chat that you guys wouldn't answer my call period.

The store manager decided to put his hands on me continuously grabbing by the neck and throwing me into the cooler all after a key. He was extremely wrong and decided this was how he were going to handle the situation! Under any circumstances should this occur with no employees or assist manager no matter how someone may feel putting yours hands on an employed individual is highly unacceptable! He even tried throwing punches at me remind you I'm a female who can't do any hurt to this man! He was very persistent with disrespect and I'll in my face he provoked me and all I did u push him away yelling "Why Are You Touching Me! Who tries to fight a female? He wanted me to hit him back his initial response but why would I? So with this I was terminated and result off no resolution just no job and hands put on me! The DM Jason did nothing all he cared about was who can take over the hours so no one goes overtime what a way to go about anything! Corporate doesn't care as long as there's money beening made what a corporation! What if everyone got harmed ? What would have happened if I Retaliated? How could have this been resolved? I need answers for someone of higher power to take action !

The price was wrong the manager didn't want to change the price . She got mad and snatched the package out of my hand 2 times the second time she scratched me really hard . The next she had a very bad attitude an snatched my products again. I feel like she doesn't need to be at this location anymore she is very rude an disrespectful I don't feel safe coming in this store anymore more I wouldn't want to get scratched again or my kids . The store have been very nasty since the last manger left please get another manger or I will start a protest where no one shop here again please
18201 Schoolcraft, Detroit mi 48223

Family dollar 5364. Me and my lady was here 9/8/18 around 8pm maybe a little earlier when an employee was by the doors to enter/exit as we was about to exit the store the employee said that we had to open our bags cause we were seen on cameras stealing, when we asked to see the cameras they didn't want to show us and continued asking us to open the bags, since we were not showing our bags soon later we were asked to leave but before leaving we did show our bags just to show the employees and customers we did not steal anything.

Today I was wrongfully accused of theft by family dollar for stealing diapers. Why. I have no idea. I have never stolen anything in my life. Not only did employees accuse me of theft but proceeded to tell the cops I steal all the time which is funny since this is my first encounter with the cops. They proceeded to issue a letter banning me from the property and accuses me of theft though there was none and they have absolutely zero proof. Needless to say I am seeking legal counsel. The security systems don't work. You walk in the store and then you walk out they always beep. Not just for me but everyone. Every time I stop and comply and this is what they do to me. Disgusting. The store is never kept. You can't walk around without bumping into merchandise. Employees always complaining about their jobs. Always. Guess they did me a favor because it is not a pleasant shopping experience. I am mortified that I've been accused and will be seeking damages.

Ur manager or super visor in Pleasanton texas was coght smoking and drinking big bottles of wine and i saw her both beer and drilling money from the register and was being rude to the customers and she need to be fired its a gents the law to be drilling and drinking on job if u don't do something im never going to ur store again she has brown curly hair

I visited family Dollar in Taylorsville NC. I was followed around the whole store by an employee. I went to get some milk out of the cooler and the lady that was following me came around the corner so fast that she hit me knocking me into the cooler. When I said something to her about shoving me into the cooler she told me that if I didn't like the way she ran her store I could leave. Her name is Laura. I asked for corporates number and she laughed in my face and shoved her name tag in my face and told me there was nobody I could call cause she was the manager. This took place around 6pm on September 3 2018. I have several Witnesses that seen this take place. This is not okay and I'm thinking of calling an attorney. Thank u

My 1st visit, 4075 deltona blvd. Spring Hill, fl 34606I asked a woman working there Sue, if she could check a cat laser pointer for me to make sure it worked from the sale rack, she refused by saying "I can't do that, we have cameras, it will look like im stealing it." I checked out with younger very polite girl, she put batteries in, it worked. While running my debit card, Sue kept walking back and making comments when no one was speaking to her and i was so distracted while trying to put my pin # in. I told her "please go away" which made her mad. One of her giant size, over weight biker friends covered in tatoos creeps out of an aisle and starts yelling at me. Wow, really? What the hell did I do? I got all my bags headed for the door and this huge misshaped tattooed gorilla blocks the door, demanding i meet her outside! I couldnt believe it, i told her to get out of my way, squeezed past her without touching her and she spit in my face! OMG! I flew out the door, yelled out i was calling the police, got in my car, locked the door and called 911. I will never ever go back to that store again. Never in my life have I come across a wanna be thug as a cashier. Police were called. Sue had told me she couldn't check out my dollar laser because cameras watching would think she was stealing. I told the police to please go view the camera tape.
Because it was Sue and biker woman against me, the other sweet cashier was probably to scared to tell what happened, afraid to lise her new job, maybe. Sue told sheriff their cameras were broke. This happened monday around 3 p.m. -4:15p.m. sept 3, 2018. She needs to be fired, i am 64 yrs old, been a cashier for 30 yrs, never in my life have i come across a bully wanna be thug picking a fight with a customer?! I asked her 3 times to "please leave me alone, and I wasnt speaking to her any more" while trying to read card machine to put in my pin numbers in and check out.

the store located on 631 nw 6 to buy toilet tissue my hearing impaired so I entered so I pass guard he followed me I was unaware turn to him telling me to leave my purse at register I was in line I was refuse service I was ask aggressively to leave store i call police they told me I couldn't come back I m not a criminal I was treated unfairly with his hands on his gun

Besides the store ALWAYS being dirty on inside and out. The manager there by the name of STEPHY OR STEPHANIE is VERY RUDE. She stands there at the register as if she doesn't see you standing there waiting. Instead of helping a customer, her and the undercover cop stands there and talk about personal business. She rung me up, turned her back and took her time putting lotion on her hands and talked with the cop. She didn't tell me how much i owed before she turned her back. The card machine was broke so i couldn't see the total either. When she FINALLY turned around, she gave me the dumbest look as if i was just standing there to be standing there. I had to ASK her how much. She NEVER greets customers. She acts as if she has a chip on her shoulders and don't want to be there. The whole store needs a make over. Until a change happens. Ill be going to Dollar general. Where the workers are nice and the store is clean and in order.

Date: September 4, 2018.

To: Family Dollar Customer Care Feedback Team

Re: Incident #6458070

Dear Customer Care Feedback Team,

Thank you for your reply dated August 31, your swift review, and feedback regarding Incident #6458070.

Also, thank you for addressing my concerns with your management team to resolve this matter based on the policies and procedures at Family Dollar

With all do respect, please answer the following questions.

1) What is the name of the management team that you refer, and where are they located?

2) Will the Family Dollar management team consider reversing the lifetime ban that is rendered against me by management in Store #10504? If yes, I please provide your reverse decision in writing, to prevent this issue from being a repeat occurrence.

Please consider I am a frequent customer at this location, have never been repeatedly cursed at by an employee at my workplace or otherwise. I easily spend $75 to $100 dollars at this location monthly for the past four years.

3) Is it company policy to allow your employees to provoke confrontations by cursing at their customers, spew condescending words and the lowest level of profanity possible at their customers?

4) Is it company policy to instruct your employees to resolve all issues with customers by closing the only open register for 30-45 minutes with a continuous growing number of customers in line? He continuously refused to service me; he simply would not accept my money or the assistance from another customer that was willing to pay for my items to end the irate dispute between us and to complete my transaction. This young, male cashier did not like the fact that the man before me in line insisted the older Spanish, female, employee get off her cell phone to assist customers in line, and the fact that I agreed with him; unbelievable! Both employees continued to curse at me and hurl slurs; the Spanish woman kept telling the young cashier not to service me. I continued to insist they stop arguing with me, stop threatening that I will be taken to jail, just call the police. Trust me this woman pretends to be organizing the same shelves every time I go to this store but, is doing absolutely nothing.

Thank you for your reply to the above questions.

Sincerely,

Frequent Customer

Hello my name is Ebony Barnes. I just came from store #05642 in Mount Rainier MD. The cashier in that store was very rude. I never in my life had to deal with such a rude person. I waited in line for 30 minutes because a lady wanted $5 off of her bill. Instead of the cashier telling the several other customers including me that been in line complaining, sorry for the inconvenience . She waits until I get to the cash register to get rude just because I asked her a simple question about giving out discount because the long wait. She tells "No" in the most nasty way and going to say it ain't my fault you waited in line. I don't think no one should be working at a store with an attitude like that. No matter how a person day is they should never take it out on a customer. I know that everyone need a job but I really don't think she need to working with people anymore not with that attitude. I been at work all day to go in to a store paying my hard earn money to go in to a store where I don't feel wanted.