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Factoryoutletstore.com / return of product

1 575 Underhill Blvd Unit 350Syosset, NY, United States
Contact information:
Phone: (800) 816-0810

I ordered a home phone from them and received it on the July 21st, 2015. I went online to their website to enter the information for a return. It says that once you enter your return info you can print out a return shipping label. The website would not allow me to do that so on July 22, 2015 I called the 800 number and requested the return label. I was returning the product because the charger they sent to me would not attach to the base so the phone could not be charged, therefore it would not work. I was told on 7/22/15 that I would receive the label in my email the following day. I did not receive the label but a return exchange form with no shipping info on it. I called FSO.com again on 7/24/15. I was told this time that it takes 48 hours for the label to be generated, and that if I did not want to wait for it they would give me a credit of $8.00 for the shipping. I informed them I wanted the label because it would cost more than $8 to ship. I contacted them again on 7/27/15 and 7/28/15. No label was ever sent to me and every time they told me that I had to wait 48 hrs for the label to be sent. I waited 5 days. I finally sent the item back, at my expense ($14), on 7/27/15. They received the item on 7/30/15, verified thru USPS not FOS.com. I have received no credit.http://panasonic.factoryoutletstore.com/Account/MyAccountOrderDetails.aspx?order_number=FOS5345307E

Sm
Jul 31, 2015

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