Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Factory Outlet Store Logo

Factory Outlet Store Customer Care Service


575 Underhill Blvd, Unit 350
New York
United States - 11791

Customer Support Phone Numbers

+1 800 816 0810 12 7
Work days:
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM

Factory Outlet Store Complaints & Reviews

Factory Outlet Store / don't buy from them

Dave Sheppard on Oct 16, 2017
After dealing with I understood that I'd better shop elsewhere, preferably offline. Their website states that they ship the same say. It's great to know and when you order you expect them to keep their word. I live not far away from Syosset (it;s where their HQ is situated), and I thought that...

Factory Outlet Store / jura espresso machine water filters

Joyiris on Sep 28, 2017
I ordered 6 Clearyl white water filters for the Jura Compresso Impressa F7. I received the filters today but they are an off brand and I do not want them. They are not what I ordered, and the quality is not the same as the Clearyl. How do I return them for a refund to my credit card? I...

Factory Outlet Store / gps motorcycle mount

Marc Appelbaum on Sep 25, 2017
This firm appears intent on deception of the consumer at many levels. They post an on line website which leads the customer to conclude that the are an authorized Tom Tom (GPS System) Franchise, which they are not. The products are not clearly identified as to limitations of features. I...

Factory Outlet Store / order #fos7736549e

Cindy Perkins Beane on Aug 28, 2017
This company which is represented as AT&T Factory Outlet Store on their website sold me something for my new AT&T cordless phones which clearly did not work with these phones!! It took me several days to get a return/exchange form and the form said I had to agree to have 15% fee withheld...

Factoryoutletstore.com / unethical, fraudulent, rip off, do no do business with this company, you have been warned!

DWT1979 on Aug 3, 2017
I ordered a Plantronics CS530 wireless headset from FactoryOutletStore.com, and I am completely dissatisfied with the quality of product, terrible customer service, and lack of response on my issue. The headset I received was damaged/scratched with a large scuff mark down the front of the...

Factory Outlet Store / battery for samsung galaxy s4 ini

Elzbieta Krawiec on Jun 27, 2017
Hello, My name is Elzbieta Krawiec. I purchased a battery for my phone from your website. Unfortunately the battery does not charge . I would like to return it and replace it with a new one. Please provide me with more information on the return process. Please let me know if you have any...

Factory Outlet Store / minn kota trolling motor

rhapke on Jun 26, 2017
I placed an order for a Minn Kota Ulterra trolling motor and paid them 2669.00. The trolling motor was shipped to my boat dealer for installation on a new boat. The boat dealer upon opening noticed the glass screen was cracked on the remote control that operates the motor. They took a...

Factory Outlet Store / I couldn't make an order

Chelsea on May 24, 2017
I had nothing but trouble with Factory Outlet Store! Bought a cell phone from them and paid for my order, but later received a message stating that there was something wrong with my card and they asked me to contact them as soon as possible. Well, I did and heard only how sorry they were for...

Factory Outlet Store / False advertisement

Racquel Barkley on May 1, 2017
I ordered a Uniden UDR780HD Security System from the website, when I got the product it was a lower grade model UDR777HD and would not connect properly. I contacted the customer service who charged me $200 to resend a new order until I sent in the old one. They told me the order was sent...

Factory Outlet Store / Uniden cordless phone batteries - beware of overcharges/ripoffs

Tee Holl on Apr 16, 2017
I placed an order with a live CSR at 1-866-537-7072 for a 3 pack of batteries and was charged $35.95, I later looked online when I realized my order receipt had a different model number, only to realized the 3 pack was only $16.35. Although I was refunded the difference, I am under the...

Factoryoutletstore.com / I was scammed by Factoryoutletstore!

Greg on Mar 30, 2017
My experience with Factoryoutletstore was terrible and my case still remains unresolved. I have purchased a battery from Factoryoutletstore and had many issues with my order. First they said that my order will be here within 5-7 business days but in reality it took 23 days to get my...

Factory Outlet Store / No support

Kamijjo on Mar 10, 2017
I am very disappointed with Factory Outlet Store!! I bought a laptop from them and they assured me that I can call if anything happens and they'll provide all the necessary help. Well, that was just a lie and when I actually contacted them they refused to help me. They gave me a run around and...

Uniden Factory Outlet Store / Surveillance camera system udr780hd

Steerclear on Dec 30, 2016
Dear Factory Outlet Store: The products received under order #FOS6851500E are unfortunately defective. The survellaince system was purchased on 10/28/16 as a Christmas gift for my son. The product was back ordered and arrived on 11/16/16. Upon receipt of the product, I put the item away...

Factory Outlet Store / Policy/customer service

BarbieLee on Dec 19, 2016
I called the factory outlet store the other day to talk about Bluetooth headsets. I explain to the guy that my coworkers had the AT&T TL 7610 I believe which allows you to plug the phone line directly into the base of the charger in other words they're needed not be any actual phone in...

Factoryoutletstore.com / Samsung battery availability

Fred5254 on Dec 17, 2016
Ordered the battery on 12/15/2016 and paid an extra $30.63 for overnight shipping. Web site listed it as "in stock." As of 12/17 there was no tracking number issued so I called customer service. The representative stated that the battery was on back order even though their site still list...

Factory Outlet Store / Jabra a headset 900 series

Dorothy Buckner on Dec 17, 2016
I ordered the Jabra A headset and when it arrived I found that there are too many missing 9arts I can not use this item as it is everything is missing all i have is one piece can you please tell what im supposed to now i wanted this gift in 5ime for Christmas the outlet store walmart gave...

Factory Outlet Store / Sam/filter-da29-00003g/wf29

Tad Foster on Dec 6, 2016
Purchase Order FOS6277733E dated 4/26/2016. Prior filter from you worked fine. But two new ones with this shipment do not. I just sought to install both and both leaked heavily around the top. Is the o ring too small? It looks smaller than the one on the filter to be replaced. I have...

The Factory Outlet Store / I ordered 20 handheld radios

Sunrise1 on Oct 14, 2016
I ordered the radios on 9-15-16. I have still not received the radios. They told me that it was at the local UPS store. I called the UPS store and they told me that had already paid the outlet store for the missing product. I called back again and they told me that I would have to wait...

Factory Outlet Store / Garmin 600 gps bicycle mount

Lionel Twain on Oct 11, 2016
I received the wrong product. When I called to get the return information they sent me a form that I had to sign indicating that I agree to the terms of the return policy which included a 15% handling fee, the cost returning the product was on me and they are going to charge me a fee for...

Factory Outlet Store / Phone

ZukkO on Aug 30, 2016
Ordered a phone from www.factoryoutletstore.com and when I placed my order it was said on their website that it was in stock and was available. I even contacted customer service to be sure that it was 100% in stock and they said yes. So I made an order and received all the necessary...

Contact Us

Reply to