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Eyemart Express / defective product/terrible customer service

1 NM, United States Review updated:

Purchased frames. Waited 10 days for them to be ordered and made. When completed, took them home. A few days later a pet damaged the glasses so took them in to be replaced. Waited 10 to 14 days for replacement. When completed, took them home. Next day tried to clean them with regular microfiber cloth but lenses rattled, moved inside the frames. Took them in and was told they were too big, the frames. Waited 10 days or so again for replacement. Picked the third pair up and went home. Same problem. Returned to store and demanded refund. Manager agreed they were poorly made and expressed disgust, embarrassment by poor workmanship. Asked if he could have one more try and he would handle it himself. Also said I could have free ( ! ) pair of sunglasses. 3 weeks pass and no words. Called store surprised they were taking so long. Was told manage was out of town but glasses were ready. Can't believe I was not called as soon as they were ready. Obviously manager did not take my complaint seriously.

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  • Ze
      11th of Nov, 2018
    0 Votes
    Eyemart Express - Picking up glasses
    San Antonio
    United States

    hello I placed my glasses order days ago and they are finally ready and the customer service here in Texas on south military this place had poor poor service with attitudes and very rude ya have terrible service and need to have a wake up call and get your things straight photo is of 5 other people just for a pick up

  • Gl
      10th of Sep, 2018
    0 Votes
    Eyemart Express - mens eyewear selections
    United States

    This inquiry is not exactly a complaint...however I am having trouble (on you site) locating a HAVANA TORTOISE colored frame ...FYI my frame size is ...54-17-140, Also can i purchase only the frames if decide to do just that ?

  • Po
      2nd of Feb, 2010
    0 Votes

    You need to call Eyemart Home Office with your complaint. The # 1-800-755-3936 and ask for Tracy Marr. I f you can`t get any where with her call the President of Eyemart Express Jonathon Herscowitz at 972 -467-8974 his cell phone #.

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