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Expedia.ca / hidden fees - poor customer service

1 Ontario, Canada Review updated:

I had a very bad experience with expedia.ca customer service regarding a "airline hidden fee issue"

Long story short we booked an all inclusive trip but on the way home were informed we couldn't check our baggage (1 bag per person - All under weight) unless we paid $15.00 USD per bag.

We expressed our displeasure to expedia.ca about there lack of communication regarding these fee's and the fact there was no mention of it in our booking confirmations etc...

The customer support person was rude and basically said tough luck and there is nothing we are willing to do to help you.

They lost 4 customers already and hopfully other will read this and come to the same concusion.

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Comments

  • Al
      12th of Feb, 2009
    +1 Votes

    I work in the Expedia.ca call centre, and would just like to mention that, when you book on the Expedia.ca website, YOU ARE YOUR OWN TRAVEL AGENT. We are simply an online booking tool. The baggage charge is not a hidden fee...it is simply something that is unique to each airline. Some airlines charge for the first piece of checked baggage, while others do not. As a responsible traveller, you should be checking the airline's website to see what, if any, fees are charged for baggage, as these charges vary from airline to airline. A little research on your end prior to booking your trip will prevent headaches during travel.

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