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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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11:01 pm EDT
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Expedia cancellation / refund

Hello,
I tried to book with ebookers, twice the same day (dumb me, ok). My first reservation was cancelled. When I called the airline I was told it was because the offer was outdated. Ok, so I tried again. Different (higher) price and book again. Result: Again cancellation. When I tried to book in another site, I got the info that my card was blocked, due to similar transactions the same day! Calling the bank, they told me that both reservations have been charged but the money is not returned, yet. Calling e-bookers, I had a nice chat with two fellows that they failed to solve the problem, since they money return could take 3 to 10 working days.
So, those guys, take the money without confirmation from the airline. Then, if it is cancelled, they supposedly return the money within an amount of time. For this time, my card is blocked an I am screwed. They didn't bother to offer anything in return.
For the record, I was directed there through skyscanner. Well, NEVER AGAIN.

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10:33 am EDT
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Expedia refund of taxes for canceled flight

I have had to cancel my husband's flight from the U.K. to P.O.P I understand that it was non refundable but Air Berlin said I should get the taxes back. but no joy. If I had booked it with the U.K. Expedia this would have been possible but it seem not to be the U.S. here are the details BA flight 948 AIRB flight 7340 booking no. 28NJRH I was on the phone for 2 hours this morning and got no were . This my e-mail address ; [protected]@hotmail.com I would very like to know why?
Regards Rona Pickering.

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erika_elisa83
San Antonio, US
May 24, 2011 3:35 am EDT

Worse experience with Expedia from the getgo, my VERY 1st actual trip ANYWHERE and it was ruined! I requested to speak with a supervisors manager because of the lack of incompetence by the company and empathy in regards to my situation, got hung up on not once, not twice but 5 times! What is this all about? I am utterly disgusted with Expedia and KNOW that I will NEVER use them again

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pniez
cantin, US
Mar 11, 2009 8:16 am EDT
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Because I paid in advance for a vacation package (flight, hotel, car) there is no compensation for travel delays. My flight was cancelled due to a snowstorm. I stayed overnight in an airport hotel and arrived at my destination one day later. I still had to pay full price for the vacation and also the one night at the airport.

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Tony1871
Las Vegas, US
Jul 23, 2011 1:25 am EDT

Expedia somehow got a hold of my information and signed me up for a membership! I haven't been to their site!

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Marton
, US
Nov 29, 2010 5:11 pm EST

I booked a flight through Expedia.com and expedia decided to change my flight without letting me know. then they wanted to charge me to corrected it. i tried canceling the flight ans they still charged me $250 for canceling.

Valerie
Valerie
, US
Mar 20, 2008 2:42 am EDT

Hi... I have an issue with EXPEDIA that involves 48 hours of broken promises and pledges resulting in stress trauma and loss of earnings plus costs and need to know if there are lawyers out there capable of seeking remedy and exposing a mixture of incompetence and fraud.

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11:08 pm EDT
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Expedia fake best price guarantee campaign

I am very disappointed and upset about the service provided by your company
Expedia refused to support the best price guarantee to my application even when I have submitted all the documents on time and matched all the terms and conditions. I sent the application through their webpage 18 hours after my booking was made, and a page saying that my application had been received and they would reply within 72 hours. 5 days later I still haven't heard from them and emailed them again. The staff said they have not received the application and asked me to send again. At first they said I've used coupon code, which they said was not allowed. The terms and conditions stated that coupon codes that are not open to the general public cannot be used, but the coupon code that I've used was right on the homepage of ratestogo website and is therefore is open to the use of general public. I have been talking to them on the phone several times which costed me around 10 hours of time yet they refused to give me a formal written reply. At the end they said my application wasn't sent within 24 hours of booking because there was no proof in the system that I've sent it within 24 hours of booking.
The customer service at the hong kong hotline was even worse. The staff were not professional and the attitude was not helpful. They were not familiar with their company's policy, bad attitude towards customer, not trying provide solution, and even blamed the customer for not making sure expedia had received the application, namely Abby Wai, Cora Chong, Y K, Eton Kong, C K CHia. Moreover, the supervisor Ms Yip refused to handle my case even when I requested for the a more senior staff to contact me.
Overall, I think expedia is an awful travelling company which provided unacceptable customer service to clients. I will recommend all my friends and family NOT to use this company in the future.

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9:38 am EDT

Expedia unethical business practice/horrible customer service

I had an absolute Horrible Experience with Expedia Travel Company. I had to return home due a sever Medical Issue and I spent countless hours on the phone with Expedia trying to get home, and I was lied to by Supervisors telling me stuff was not covered though the Berkeley Insurance Plan, saying it was only covering BEFORE the trip, and was completely clueless. For TWO days I have spent countless hours trying to get home to go to my doctors then countless hours trying to get my refund. I was put on hold and hung up on over 10 times and was on the phone for 8 hours either on hold or telling my story over and over again, all while being in horrible pain. I have tried to put all of the Itinerary numbers in but BBB website won’t let me put it in, it thinks they are Social Security Numbers so I had to take them out. You can call them and they can look up with my phone number Please read below for detailed info that I wrote to Expedia:

I have called again yesterday and transferred 3 times finally to a Supervisor to yet again get DISCONNECTED!I D: S96384191This is a ridiculous! I had a Medical Emergency due to the fact I have a Chronic Nerve Disease and hand to get back to my Doctors in NYC, so I was on the phone with Expedia ALL DAY Wednesday from 10am to 7pm, on hold for hours and transferred over 15 times and disconnected 10 times! I purchased Berkley Insurance and it is supposed to cover me having to go back for the emergency and reimburse the charge to my plane ticket and reimburse my unused Hotel and Car. I was forced to stay another night at the Hilton that cost another $300 because of dealing with Expedia trying to get me a changed flight. I got different information from all different Supervisors, for example, one Supervisor told me I had to stay with United and take the flight out with them and the insurance would cover the flight change, and as she was helping we got disconnected and she NEVER called back. The next Supervisor tells me the Insurance did not cover it and my ticket wasn't worth anything anymore (even though I only flew one way so far, which is absolutely ridiculous), and that I had to purchase another ONE way ticket and will not get reimbursed, and she told me the insurance from Berkeley only covers BEFORE the trip, not during the trip. Which is COMPLETELY false!

It states clearly the insurance cover protection AFTER YOU FLY THE FOLLOWING: "Life Insurance up to $50, 000, $5, 000 for Medical Expenses, $1, 000 for lost or stolen damaged bag, $500 reimbursement in change fee and meals, 100% for Unused Days if you get sick, and 100% of original trip if you get sick, plus much more."

I challenged the Supervisor on the phone for Expedia and told her what the original Supervisor said to me about staying with United, she was adamant that the Insurance for only BEFORE you travel, and it is blatantly obvious she had NO CLUE on what the Insurance was about. So in the middle of speaking to her I got put on hold again and hung up on for the 10th time on Wednesday 4/1 ( I have Cell Phone Records that shows the HOURS I was on the phone, and the numerous phone calls back to Expedia due to being hung up on after being told to hold on.

I was so sick and could not deal with these CLUELESS people I finally purchased a ONE Way ticket to Newark, through US Airways so I can get to my NYC Hospital to see my Doctors. So I got home yesterday 4/2 and went straight to the hospital and then when I got home I called Expedia AGAIN while I was in bed and they informed me they were crediting my Credit Card for the HOTEL ONLY and the CAR that I did not use(4/2-4/6), and told me I would not get refunded for the Flight HOME because the Original TWO WAY Flight with UNITED had NO value (which makes ZERO sense because it was a TWO WAY Ticket that I used only one way, and was still scheduled to return 4/6). While talking to the Supervisor yesterday after once again getting transferred and put on hold for HOURS I told the Supervisor I expected reimbursement for the Flight that I had to take out of South Carolina yesterday Morning (4/2) to get home that I purchased through Expedia, and on top of the reimbursement for the 4/2 to 4/6 for Wednesday Nights Hotel Stay and Hertz Rental Car for 4/1 due to the fact that If I wasn't hung up on all day long I would have been gone on Wednesday 4/1).

I am still waiting on a Manager to contact me, they told me I would have to hold on the phone for 2 hours if I wanted to speak to a Manager. I told them my PHONE would be dead by then! So I gave them my number and they promised they would call me back asap. This ENTIRE situation was horrible for me to have to deal with having a Medical Emergency and I am Disabled as wella. I already filed a complaint with the Better Business Bureau, and I am seriously considering about litigation if this matter is not resolved. I have Phone records that shows me on the phone for hours on 4/1 and 4/2, and the calls I had to make every single time after being hung up on non-stop, all while being in horrible pain. I was given the wrong information, and different information with every single representative I spoke to along with every Supervisor. They Lied to me so many times, and I was given different information from every single person I spoke to.
CASE ID# REQ-M-[protected]... And by the way they have now blocked me from emailing them back because I tried to send them the following response:
CASE ID# REQ:M- [protected]
Are you even reading and listening to my emails? First I would like to address your supposed "refund" on March 22, this was not a refund for services, it was a price match because I found cheaper rates, as well as It was cheaper for me to purchase each item individually (flight, hotel and car), then to purchase the package. I called and told the representative on the phone, and showed her what each thing would cost, and do you know what she said to me?- She said " OK well then we can CANCEL your reservation", I said to her are you kidding me? You don't even care that you will be losing a sale and a customer, and after 20 minutes of explaining this to her she finally said "ok I can give your $300 off"! I finally said OK and believe it or not I kept the Expedia Package for the INSURANCE! April 4th was YESTERDAY, and the refund for $1025.28 was for only 4 Days of the Hotel, and the 4 days of the car. I explained from the beginning I should have received FIVE Days due to the fact that I should have been out of South Carolina on Wednesday April 1, but due to the fact I was on hold all day with Expedia trying to change my flight, and get through to reps and getting disconnected up until 8pm. It was too late and I could no longer get out on Wednesday April 1, which caused me to pay another day for a Car, and Hotel! On Wednesday night at 8pm a Supervisor AGAIN got disconnected, with me and I was hung up on again! Which in turn I finally gave up and paid MORE money through Expedia to purchase a One Way ticket to Newark (that was NOT nonstop), and took me 4 hours to get home while on tons of medications and pain, to get to NYC to see my Doctors at the Hospital.

There are so many things that showed just the worse customer service, I do not know where to start! I forgot to mention on Wednesday I spoke to a NON-Supervisor and she told me she wanted to make sure with the Hotel and Car that it was ok for me to leave early and would I be approved, so she put me on hold and called the Hotel and spoke to GABE at the front desk (I know this because she told me his name and I was talking to expedia all day in the office right next to the desk and he knew what I was going through). So after being put on hold the representative name Louie (which was the only nice rep I spoke too out of 20), she told me I was approved for refund by Hotel and Car, and to make sure that the minute I check out, or as soon as possible after I check out to call the Expedia to let them know that I checked out on 4/2 and returned my car. She then transferred me to her Supervisor about the Flight Issue, and this is when the Supervisor I spoke to had the nerve to tell me the Insurance covered ONLY BEFORE THE TRIP, and that my Two Way flight through United Airways that I used only one way so far was worth nothing so she told me I had to purchase a one way ticket! I told her I was told by another Supervisor that she told me it had to be through UNITED in order to get reimbursed and she said no because United would be expensive, and my ticket was worth nothing, and kept repeating over and over to me like a ROBOT that Insurance only covered BEFORE the flight. So Proceeded to READ the Insurance to her where it said "Protection AFTER you fly" that included $500 for change fee and meals, $1000 for lost stolen or damaged bags, $5, 000 for medical expenses, and $50, 000 Life Insurance! I told her she was a Lier and was clueless about what Expedia offers, she put me on hold, and then guess what? After waiting 30 minutes I got DISCONNECTED! This is why on 4/1 I did what she told me to do an purchased a one way ticket to get home due to my medical emergency, and deal with this horrible experience with customer service after I got home. On 4/4 I called to make sure I was credit for the Hotel and I could not believe that the rep I was speaking to had ZERO clue what was going on, and tells me that there were no notes in the system that Gabe at the Hotel approved the refund, so I was put on hold for another 30 minutes for him to call the Hotel and Car! Unbelievable!

I seriously cannot make this up, this is why I have filed a complain with the Better Business Bureau, my complaint is for "Bait and Switch" on your insurance plan for flights, countless hours of time spent on the phone with customer service (My time is money), Unethical Business Practice, Failure to follow up and communicate with the customer, and failure to have a Manager contact me after waiting hours on the phone to speak to one. So now not only do I want Wednesday 4/1 refund for hotel an car through expedia I want the trip reimbursed and if you cannot give me MONEY back then I expect credit towards another trip for the same value. If not I will be taking this to the next level continuing with the Better Business Bureau, Internet, and Legal Action with the support of Americans with Disabilities as I am a Disabled Person that was showed zero empathy and concern for my health after explaining the urgency to get home to my Doctors!
I am still waiting on a Manager to call me back, I was told if I was to get a Manager it would be at least TWO hours to speak to one, so I asked for a call back and the rep re-assured me that I would be getting called yesterday before the end of day yesterday with NO phone call!
Someone needs to call so I know what recourse of action I will be taking against Expedia.

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4:53 pm EDT

Expedia refund for hotel

I booked a package deal through expedia that has turned into a continuous nightmare. To just state the problem at this time is they have yet to refund me the cost of the hotel. We arrived to be told after waiting a half hour to check in as no one knew what they were doing to be told the hotel was overbooked and hour went by and they told us they had rooms but would be two buildings apart. The room they gave my husband and I was 2 beds and not the king we had asked for. Another hour went by and no word of my daughters room and her luggage was now locked in the room and no one could help us. Our grandbaby had all her clothes and diapers in the suitcase to top in off it was on the second floor which we had requested a first floor as we had a stroller that we would have to carry up and down on a regular basis. The rooms were small and as I said two buildings away. We went to the front desk again a whole afternoon now wasted to talk top a supervisor which of course could not be found. We were told we had to attend a welcome breakfast in the morning and they would straighten out our rooms then. We were changed from the hotel to another part of the resort which we were told they would refund our money. I tried calling expedia and never got through. Returning home I called and waited on hold for 30-45 minutes each time to tell the story and was told they had to check with the hotel which apparently they never did. It was back in january we took this trip and have yet been able to get a refund for for the weeks stay we never had at the hotel. I am loosing faith in expedia. They are quick to take your payment but unable to resolve an issue or even answer a call in an appropriate amount of time. Come on expedia I had to pay for other accommodations do to being told they are a third party.

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12:33 pm EST
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Expedia expedia tried to scam me!!!

I'll never use Expedia again. I was one of their Gold Members and travel often. Yesterday I called Expedia to book The Hotel Monteleone for $204 per night in April. I usually book online but had a $200 Gold Member coupon to redeem and their system wasn't processing it online. When I called, the rep. told me the room I requested wasn't available any longer but I could upgrade to a suite for $400 MORE per night. She was hard selling me on it. I told her I didn't want to pay that much. Then she told me my ONLY other option was another $305/night hotel in the area. After declining I hung up, went on Expedia's website and booked the room I originally wanted for $204 (then called back to get my coupon redeemed). I also went on the Hotel Monteleone's direct website and saw there were several standard rooms available still. In fact, there wasn't even a suite available at the high price Expedia quoted me. There was however, 18 other hotels in the area in the price range I wanted of $200-$250/night. I called back twice to speak to a manager and was HUNG UP on both times.

What's really disturbing is this: I filed a complaint this morning on the Better Business Bureau. There have been over 2, 600 complaints against Expedia in the past three years and Expedia still has an A+ rating on their site AND the BBB has written this about them "On April 19, 2012, BBB recognized a pattern of complaints from consumers alleging advertising, billing and refund issues as well as customer service concerns. Consumers allege when booking hotels online through Expedia Inc's Web site, there is a discrepancy between what they receive at check-in versus what was advertised online. Consumers also claim if there is an issue with airline travel arrangements that requires a request for refund, they experience issues with obtaining the funds from the company. Additionally, consumers allege when they call the company, they experience extended hold times and dropped calls, or the company fails to return calls as promised.

Expedia is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints. BBB encourages consumers to read all terms and conditions before purchasing products or services."

Please know this: I have no reason to post this other than wanting to make other's aware of Expedia's poor ethics and shady business practices.

How is it that Expedia still has an A+ rating if this problem has been persisting for the past three years? Is the Expedia paying off the BBB to obtain a good rating? Can anyone explain this to me?

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5:50 pm EST

Expedia travel insurance

I have purchased travel insurance from expedia.ca. They advertise that this should be done if there is a possibility of a medical emergency. We did have this possibility (with my aging mother in law) and since booking the filghts a about 2 weeks ago things have taken a turn for the worse. We now need to cancel our trip. Do you think we can do that? ... I had one conversation with them after tyring 4 times and in that one conversation was put on hold for over 20 minutes. I finally had to hang up. What kind of customer service is this... I guess when you get that big you loose your heart and just don't care about your customers anymore. These people are the penultimate pros at deflecting responsibility. ...they sold me the insurance... I want a refund from them. It's all pretty simple. But now here I am A cna't even get in touch with them... Brutally poor and extremely frustrating customer service.

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10:26 pm EST

Expedia Take money no service no refund

I did made s mistske when I choose the ebookers company to rent a car in istanbul airport thry charge me with out give me the rented car ad they do not have and there office is really mised up and when contact there refound pepole what there reply?
Dear ayman ghazi,

We have worked the case and deemed it valid charge, if you disagree you can redispute with bank.

Thank you,
Tabitha
Dispute specialist
Ebookers united kingdom credit card dispute department
Phone: [protected]

Customer by css email (01/28/2015 01:21 am)
Sir your office in istanbul airport manager told me that money will be refound with in one month I did not take car as they refuse to give me duo to name deferent than passport that what happened, if I did take car send me by mail any document say so.

Best regards.

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5:35 am EST
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Expedia scam

I filed a case with my bank and they started investigation on the unauthorized booking made using my CC details on their website, however ebookers are not willing to provide any details such as IP addresse from which the booking was made etc. and why they didn't ask for any more details besides my misspelled name on the booking.

It's 4th or 5th day that I was promised each day to be sent all call recordings, emails correspondence and chat copies to my email account which is registered with my bank and to which my bank representative asked to forward all the info.

Each representative I talked to apparently has also lost members of their family just recently and claimed they understand my situation and are doing their best.

As regarding to likelihood of them being scammers, you figure it out - a sales team based in India getting commissions on booking and having the monthly sales goals.

My only stupidity was to store my Amex details in Google Drive as a back up, with pretty medium security password which I had to reset after seeing all the BS emails from them.

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maniken
, US
Sep 06, 2011 4:46 pm EDT

Used them for a trip to the states 2 months ago. Completely messed up the hotel booking leaving us stranded in a foreign country without any accomodation. Still pursuing a refund for the hotel! Will add notes as progresses. Customer Services is appalling.

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6:06 pm EST
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Expedia unpublished rate hotels

Normally when I go on a two week holiday out of Calgary I book a room directly with a hotel, arranging for to stay one night at either end of our vacation, with airport shuttle and free parking while we are away. I got sucked into using Expedia.ca's Unpublished Rate Hotels deal where you book a room at an undisclosed hotel at a really good rate. I could only book the one night, so after paying and finding out where we'd be staying (the Hampton Inn by Hilton Calgary Airport North in this case) I called the hotel directly to arrange for the second night's stay. The wanted to charge me $100 for parking for the two weeks and a rate almost double for the second night's stay. All in all $80 MORE than if I had just booked with a hotel we had stayed at last year. I realized I was taking a risk - there is absolutely no refund - but I surely didn't expect to get gouged for parking and the second night's stay.

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essara
Winnipeg, CA
Nov 05, 2014 12:53 pm EST

Most places do NOT offer free parking for 2 weeks with only a 1 night stay. If they are busy, why would they every turn away a paying customer who cant park while a non paying customer stays there for 2 weeks.

Why is this expedia.ca fault anyways? They gave you a great rate ($80 cheaper than the second night). This complaint should be directed to the Hilton if anything. And due to them being by the airport, its not surprising that they charge for parking for non-paying customers.

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12:27 am EDT
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Expedia fraud people

Never use this wesite or company. Worst customer service ever. I wont suggest any one to book any of service from expedia. I booked flight 3 months ago then they called me back after 3 months to let me know one of the flight is cancelled. I accepted new flight. Then the called me back after 3 weeks that they can not book new flight because air canada and that flight has no contract. They changed it again. They booked me in a new flight that has 20 hours waiting time for connection between flight. Which I cant accept.. Now they says they can refund my money. But the prices are triple now for sale ticket which I just realize. So now I know why they want to refund my money because they can sale my ticket in triple price. Please dont buy any ticket or package from expedia. If you want to contact me my email adress is [protected]@gmail.com

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11:56 pm EDT
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Expedia fraud done by expedia

At 24 sept.2014 I called to expedia for hotel booking in shimla for the period 2-6 oct 14 and customer care executive provided me some option among which I selected one (Hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and I received confirmation on e mail for booking on 1st oct 2014 around 10 am in morning I received a sms on my mobile from hotel sunrise that booking is not possible for any one who booked hotel after 16th of september please contact to expedia for more detail, I called to expedia customer care they kept me wait more than 1 hour and finally said yes there are "some" problem and we will call you and provide you some alternate option in next 1 hour, but I have not recived any call even after next 2 hours, then I called again and this time again I explained all to them and they said we are transferring your call to relocation dept. But on transferring my call I kept waiting exactly 2 hours and no one picked my call, same thing happened to my next call to expedia, again executive kept me wait for 2 hours and finally transfered my call to relocation dept. This time call got picked up and a lady said sorry we do not have list for option so please contact to expedia india office I again called to expedia and after 1 hour wait executive again transfered my call to relocation dept this time same lady picked up and said I need to see and look what I can do, I told her that please take my case seriously as since morning I am trying to call but none of the I got any serious rectification, she said she will call me in some time I received a call from her and she gave me options like can you cancel this trip and go to some other dates or can you take another hotel (which was 80 km far away from the location of shimla) I refused as it was not suitable at all, so finally she said I am dropping an e mail you may contact to the no mentioned in e mail the no was "travel guru" who are associated with expedia, I called on given no but to my surprise I got an answer from travel guru that we do not have any booking information in our system so we cant help please contact again to expedia I again contacted and by the time it was already 10 pm and I could not start my travel and it was not possible to reach shimla at 2 oct I had to lose my travel I again called expedia and asked for refund of booking cost and the loss of travel ticket cancellation but they plainly said only refund of hotel booking is possible and for other reimbursement please write mail on this and we will revert in next 7 business working days I made biggest mistake of my life booking via expedia india I lost my holidays wasted full days calling expedia more than 10 hours in day which is not a toll free but paid call travel ticket cancellation amount and mental stress complete hell like treatment I will file a case against expedia in consumer court and fight for justice I want to share with every one this experience so one may think twice before opting expedia

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10:48 am EDT
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Expedia no documentation of what was promised on the resort stay

i booked reservations for two rooms i was told that no fees were charged for hotel they would have there own fees, they charged for fees also the =hotel. also when i booked the rooms i was told i needed to put one of the rooms under a family or friend it would confuse the hotel, they put it under my sister an the one under my name, one room was $233.94 now the three bedroom i was charged 357.64 and was told after i made the change actually the three bedroom i could get for the price of the two. that is what i was expecting however it was so confused when i got to the resort it took me 4 hours to to check in because of all the confusing the intenerary was wrong the names was wrong. i had was on the phone half of the morning for getting help to fix it.at this point i'm still fighting trying to get understanding, about issuing a refund, what a terrible experience alone, a headache and really you don't have anyone tht understands english very well i don't think. The co, do not put in notes as they are making changes,

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12:41 am EDT
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Expedia confirmed booking not valid

I did a booking with expedia for the AI flight to fly to London one day prior to my flight. I received the confirmation but at the time of web check in I find that the booking has not been done with AI. I called the customer helpline and they said they cant do anything and hung up on me. I called the main office in America and waited for 40 mins no one answered. At the end, I had to book another flight. I will file acase against this company and will go to the media.They have zero per cent support system.

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Expedia very poor customer service

On January 31, 2014, I received an email from Expedia confirming my reservation on Sun Country Airlines to San Francisco, arriving before noon on June 10th..

On March 11, 2014 I received the following message via a phone call:

Dear Expedia Traveler,

We have received notice from Sun Country Airlines that they have made significant changes that impact your itinerary. We must speak with you as soon as possible to discuss the airline's available options, which may be very limited.

The flight was moved from 6:00 am to 1:20 pm.

 
I called Expedia only to find out they had agreed to the schedule change without consulting me. (I had called them as soon as I got home and discovered their message.) 

Expedia refused to do anything and referred me to Sun Country Airlines; they also refused to do anything because Expedia had already used up the one change without cost by accepting the later departure time.

 

So when dealing with these entities be aware of what can happen. Both provided very, very poor customer service. Their attitude was: Sorry about your inconvenience. To bad. NNNN

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Update by NLS Wood
May 08, 2014 9:16 pm EDT

On January 31, 2014, I received an email from Expedia confirming my reservation on Sun Country Airlines to San Francisco, arriving before noon on June 10th..

On March 11, 2014 I received the following message via a phone call:

Dear Expedia Traveler,

We have received notice from Sun Country Airlines that they have made significant changes that impact your itinerary. We must speak with you as soon as possible to discuss the airline's available options, which may be very limited.

The flight was moved from 6:00 am to 1:20 pm.
 
I called Expedia only to find out they had agreed to the schedule change without consulting me. (I had called them as soon as I got home and discovered their message.) 

Expedia refused to do anything and referred me to Sun Country Airlines; they also refused to do anything because Expedia had already used up the one change without cost by accepting the later departure time.

So when dealing with these entities be aware of what can happen. Both provided very, very poor customer service. Their attitude was: Sorry about your inconvenience. To bad. NNNN

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Expedia run around

I scheduled vacation trip to Cancun on June 8-12, 2014 unfortunately the kind of work my husband does and can not be prevented has made us change our dates but since Friday Feb 14 to present I have been given the run around by Funjet and Expedia. I have been placed on hold several times by both more then 2 hours at a time; it is very frustrating and emotional. Looks like we are going to take a loss because I'm tired of being transferred given numerous numbers to call and put on hold. I will never use these two for anything in the future...I can see where they make their money by ripping off people that work hard for their money to go on vacations to get away and relax.

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Expedia refunds

I booked a trip to Cancun back in december 2013 for the family. I purchased The insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1, 900 dollars. I have checked my account multiple times for the refund and to date no refund. They continue to lie to me and tell me that they issued my refund. I also asked to speak to someone in there accounts payable or anyone else! I explained to multiple supervisors and multiple times and they continue to nothing.There reply is that there is nothing they can do. DO NOT USE EXPEDIA! You are taking a big chance.

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Liezlb
Willits, US
Mar 24, 2014 1:48 pm EDT

The same thing happened to me, I have cancelled one leg of my flight in October 2013, and was told I will be getting my refund. I have called multiple times and all they keep telling me was they already refunded it and I should check my bank, which I have multiple times. I even called the airlines but they said they cannot do anything because I booked through Expedia, but all they can tell me is that they are waiting for action from Expedia. I have told the multiple agents I have talked to that they have to call the airlines and check what they need to do but nothing happened. I have called my bank and they were willing to just refund me the money because because I have all the emails saying they will refund the money but it was beyond 90 days and the policy only gives 90 days and they will be doing the refund themselves. I even sent a snail mail to their office in WA but nothing also happened. To date I havent received my refund.

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Expedia theft - disgusting customer service!

I had to cancel my flight due to a death in my family and Expedia kept all money and offered me a $75.00 credit towards future travel with in a year. I called them back after a month and spoke to a woman named Edison #ID 082326 from the Phillipines. She kept me on the phone for 50 minutes! She obviously had no clue as to what she was doing. I gave her all my details for my flight I wanted to take in January. I then asked her for her supervisor and it took her over 15 minutes to locate one who she said was supposed to be a person named Majesty but never got that person on the line. In total I spent over 1.5 hours on the phone. I then called back after trying corporate at [protected] where they answered there. I then called back Expedia again and got the Phjillipines again and spoke to Joey who I asked to speak to her supervisor and got Gio who both said they would not give their ID numbers to me. Gio then hung up on me. I recorded the calls.

They advised me that Expedia only has call centers in the Phillipines who has zero respect for the U.S. I then called back again and spoke to another rep whop placed me with yet another supervisor who she promised would not hang up on me but did . I saw that they had sent me an itinerary earlier for flights but I never authorized the transaction or gave them a credit card for the purchase. The must have placed it on a card on file and stole the money off the card.

This company is corrupt and disgusting. I will report them to the proper authorities. DO NOT EVER DO BUSINESS WITH EXPEDIA!

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Expedia poor customer service

Expedia declined my card, which had sufficient funds, and also put a hold on my bank card making it impossible to get decent rate for my flight being that i had to wait for the charge to drop off my card. I called expedia "4 times" to clear the matter up, and speak to the department that could release my hold, and all 4 times, swear to god, they disconnected on me. Extremely poor customer service from foreigners with poor english, expedia would probaly be out of business if every person that booked had to call the customer service line for assistance, and that is the truth. I even politely asked to speak to a supervisor who verified my callback number just as another agent did, and the line still disconnected and no one called me back. I will never even attempt to book through expedia once my money goes back on my card. This has even occured in the past. Give our us jobs to us citizens.

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Kimberlly Danley
Southlake, US
Jun 03, 2016 8:26 am EDT

I called the 1-800 number for Expedia to check about booking a trip to Cancun that I saw online. The price online said 50% off. The agent told me that if I wanted to book at that price I should do it now so that I could lock in the good pricing. I told her I didn't have all 10 people in my parties full names (as appears on passport) and birthdays. She told me it would have to be exact or would void the tickets. I told her I could get them on my other phone if she could be patient and wait on hold while I called for a couple of them. She kindly agreed to hold while I called. Long story short after over a hour we get all 10 people listed and everything lined out on rooms, how many per room, price etc. She then takes my credit card number. She tells me she has to put me on a brief hold to confirm the credit card. She then comes back on the line to tell me it is confirmed and in the middle of talking we are disconnected. I keep thinking she will call me back since she has my phone number and e-mail address - nothing! So I call back and am first told they can't find any information on me so I ask to speak to a supervisor. I'm then told that she did find my itenerary but it had not been booked yet and the deal I got is now off (5 minutes after I almost had it booked) I told her that didn't make sense. I did look online while talking to her and it wasn't showing up anymore. Then I ask what would it cost extra and then she told me they didn't have enough rooms at that hotel. Then magically we get disconnected as well with no call back. Very frustrating experience!

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NLS Wood
Lansing, US
May 08, 2014 9:06 pm EDT

On January 31, 2014, I received an email from Expedia confirming my reservation on Sun Country Airlines to San Francisco, arriving before noon on June 10th..

On March 11, 2014 I received the following message via a phone call:

Dear Expedia Traveler,

We have received notice from Sun Country Airlines that they have made significant changes that impact your itinerary. We must speak with you as soon as possible to discuss the airline's available options, which may be very limited.

The flight was moved from 6:00 am to 1:20 pm.

 
I called Expedia only to find out they had agreed to the schedule change without consulting me. (I had called them as soon as I got home and discovered their message.) 

Expedia refused to do anything and referred me to Sun Country Airlines; they also refused to do anything because Expedia had already used up the one change without cost by accepting the later departure time.

 

So when dealing with these entities be aware of what can happen. Both provided very, very poor customer service. Their attitude was: Sorry about your inconvenience. To bad. NNNN

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Expedia ghost credit card charge

Best Western Puls Inn of Willams(Arizona) charged the amount of $166.84 to my credit card account.
They said I had a guaranteed reservation made through Expedia for 8/5/2013. Reservation number CRS#[protected].
But I didn't make this reservation. I couldn't find any evidence of before mentiond reservation.(email confirmation etc)
I've contacted Expedia both email and phone. They didn't reply email yet. Both call center staffs said "they can't find any reservation history regarding Best Western Puls Inn of Willams(Arizona). Most probably it would be happend in error between Expeia and Best Western Puls Inn of Willams(Arizona). If not "Ghost?"
To Expedia: Please investigate and inform me([protected]@kebus.com) the results.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

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Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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