I booked a room on Expedia.com. When I arrived to check into the hotel, I discovered that they had booked us in a different hotel location, even though my printed confirmation from Expedia clearly stated the location I requested. The hotel provided me with the reservation they received from Expedia, which is incorrect. I have called Expedia many, many times and spent hours on the phone. They frequently disconnect customers and put me on hold for long periods of time. I was promised a refund I never received, and when I call back I am told something different each time, always amounting to the fact that I must call back at a later time or date. I strongly recommend that you rethink booking any travel on Expedia.com. I will never do so again.