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Europcar / didn't returned money owed

1 United States

Promised 13 rounds of golf, Ford Mondeo wagon for rental car and refund based on lower exchange rate. Have not received proper amount. Our itinerary was mailed to us and it looked complete. Then the car rental company Coolabar used ran out of cars so they booked with Discount Car Hire. The email they sent to Discount Car Hire said we were arriving at 0700 (I think they would have preferred 7:00 am). After two long flights we were at the airport with no car service. Upon calling DCH we were told to find another rental company, which we did and drove to St. Andrews, Scotland. Upon Coolabar finding out they had DCH send a car out to St. Andrews from Glasgow, despite my telling them it was not necessary as we'd rented a car for our two week trip and asked that they just refund that part of the itinerary. My request was ignored and DCH showed up with a car with over 70k miles and not near what we were promised in our contract. We were charged for a days rental by Europcar, who we'd rented from when DCH did not produce a car. I was told by Coolabar that DCH would return the car for us and the billing would be taken care of, however that turned out to be not the case. In addition to not being reimbursed for the one day car rental we were charged by Europcar we were charged the same amount for a lesser car than was promised by Coolabar. In addition to this our contract/itinerary stipulated that our trip included 13 rounds of golf. I was told by Coolabar that we would be reimbursed for the green fees at St. Andrews if we happened to play the three courses we'd preferred. We did play those courses and paid out of pocket despite payting for them through Coolabar as well. All other courses and all hotels checked us in with no issue and seemed to be paid by Coolabar, however: When we got home I contacted Coolabar to resolve the issues. After about two months of trying to resolve the issue we were offered a check of $348 against what we expected, roughly $750 per person. We were told the following: Royal Dornoch golf course and Holiday Inn airport didn't charge them, so we apparently were responsible for that. We were undercharged by Coolabar due to their miscalculations, so were responsible for that. The exchange rate wasn't ever fully returned despite being directly told by Kelly (owner of Coolabar) that we would be. The three green fees from St. Andrews were not returned. And to top it off we were not given the approximate $300 for the one day of rental by Europcar. From being owed $750 each were offered the $348 total based on some ridiculous calculations that Coolabar construed to keep from paying us what was rightfully owed. Upon returning our calculations we were told that their figures were final and we haven't heard from them since. I have the itinerary with all pricing and had we known we had to pay for St. Andrews out of pocket without being reimbursed we would not have booked with them as it would not have been a savings. That with the car issue made for a trying experience and I believe we are being wronged by a company that does not want to pay back what is rightfully due. You are forewarned. DO NOT BOOK WITH THEM.


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