Etisalat / offers on the website that's not been given in store

Dokki, EG
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I opened the website to search for a mobile phone to buy it, and I found some offers and gifts on most of the phones, the one I chose and already bought is huawei y6 pro, this phone actually has a gift voucher on it as the website said, (Kindly see the photo) , when I went to the store and finished the buying process, I asked for the gift, he said no gifts in the stores, this promotion in only valid in the stores thats inside the malls, there's nothing on the website that state this important detail, and I bought the phone already, so I have the right to take my gift, even if it was a very small gift but still, this is my right as a customer and I want my gift.
This happened just now in etisalat store in messaha sq. Dokki, giza, egypt.
Kindly provide me with the solution cause I might withdraw my company business account from etisalat and transfer it to any other company for this matter.


Mar 21, 2017

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