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Etisalat review: mobile service 47

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Author of the review
12:23 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Good Morning,

I am very disappointed to write this email after trying my best to deal with you customer care Voice team.

I am etisalat mobile user my number is [protected]. Every month AED 5 is debited from my balance on account of caller tune however I do not have that service every time I am given an assurity that the service will be cancelled and I will not be charged again for the next month nut again AED 5 is debited.

I have various complaints raised but I do not get any solution it’s been 4 months now that I having this issue and I have requested for a refund for all the amount debited from my a/c.

I hope you guys are in a position to help me.

Awaiting for your response on this.

Regards,

A suffering customer.

Sunny Tyagi.

47 comments
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Nizar ummer
diera, US
Oct 12, 2023 3:20 am EDT

Dear Sir

I am living in AL Ain . My land line is not working.

My land line no [[protected]]

From Last week I am not able to use the land line . I am not able to make or receive calls .

I request you to check and send your service person to look this matter.

thanks with regards

HIGH CHOICE SHIPPING LLC

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Ashoka kumar
Sharjah, AE
Aug 02, 2023 4:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I pay Sewa([protected]) bill amount 500 dhrs today morning 9 am at al nahda business center Sharjah (WCCSSK623)payment already put it machine,but payament note credited. Kindly forward my complaint as soon as possible.

Ashoka kumar

Contact number [protected]

ashokkap20@gmail.com

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Shokat Alibhai
Dubai Bushiness Bay, AE
Aug 03, 2023 7:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have an issue of not proper working internet service in my mobile, the service of internet in disappear most of the location. so please look into and file my complaint to solve of problems.

My number is [protected]

Please do the needful

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Jinjil
Dubai, IN
Jun 26, 2023 1:18 am EDT

I am not receiving any OTP so unable to do any transactions

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Liana Galstyan
, US
Mar 15, 2023 3:24 am EDT

For 15 days no one can contact me to solve the problem with the incomprehensible big check I do not understand who to talk to about it and how to solve it all already!

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shahid muhammad
, US
Mar 11, 2023 5:00 pm EST

nowadays my home internet not has been working properly and it's been slowed down after every minute it's been happening since 1 month and i actually need to file a complaint against this problem. please fix this problem as soon as possible. thank you!

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dibba store
FUJAIRAH DIBBA, AE
Dec 12, 2022 11:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dibba modern bakery

dear sir...

I need to file a complaint on our company land phone

[protected] the number not working until one weak we try to contact your customer care number but we didn"t get any response

please try to ready the complaint or contact this number [protected]

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Flyingfinn
DUBAI, AE
Dec 05, 2022 2:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Mobile number is [protected] and roaming enabled. Not I am in India and the roaming is not available.

My LOCAL contact number is [protected]

Seek immediate support

Regards,

Kaippallil R Nair

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RasheedBekal
Dubai, IN
Nov 22, 2022 10:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

With regards to subjected Land Line service, existing call waiting feature has been deactivated without any notice. Kindly check and do the needful to restore above said feature to resolve the issue.

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0506508525
Dubai, AE
Nov 05, 2022 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir Madam

Mobile Number [protected] is not working. There is no payment outstanding balance. Please check & let me know why it is disconnected.

Regards,

Al Salem Carpet Trading ESt

[protected]

asc@emirates.net.ae

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Michel Ghosn
, US
Oct 15, 2022 2:59 pm EDT

[protected]

We called to ask for help as our phone is not working,

they promised to pass by and gave me the reference for my request,

no one came and they didn't call to apologize or inform us that they are not coming.

This is a business line, not a home number.

This is not acceptable.

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Kristen janelle
, US
Apr 13, 2020 6:15 pm EDT

I have along distance subscription for 1000 monthly minutes to certain countries. Every once in a while Etisalat decides to randomly wipe out my existing credit on a call yo one of these countries, versus drawing down on the long distance plan minutes. TERRIBLE.
Give me my money and minutes back, thieves!

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Makkaha gift markets
, AE
Mar 03, 2020 9:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir, our land phone number [protected] is not working (4 weeks over)

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sheila marie magcanta
, AE
Feb 05, 2020 3:15 pm EST

Hello, I would like to complaint about our etisalat wifi.. Because its not working to our talabat. We can open any website except talabat. I would like to hear the answer regarding to this issue. Because were using talabat for our business. This is very important to our company hoping to give ur actions about this problem

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Zakariya.km
, US
Jan 11, 2020 5:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Very bad experience with executives from call centre, i am following for same matter from last five days and till date its been not solved, each executives are advise different thing which is misguiding and frustrated.

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chandra shekar k
, US
Oct 28, 2019 7:56 pm EDT

Recently i moved from UAE to india, i was using etisalte sim for prepaid offer .Now i am getting sms from etisalte saying that i have to pay 2000aed and all.why shluld i pay .I was prepaid cuatomer.I am bit anxious that wil they dedut amount from my bank account .please help me on this what can be done.

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Bhim bahadur tamang
, AE
Oct 07, 2019 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to cancel my etisalat elife account

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Yelaman
, US
Oct 07, 2019 8:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I applied for Etisalat wi-fi, managers said that technician will come during 3 days, one week passed still there is no technician! Never can reach call center, they called me only for 5 seconds, if you don't answer during 5 sec, they just cancel calling, manage your staff, and explain to them how to serve customers !

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CSandu
, AE
Oct 07, 2019 9:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Each time I travel Etisalat blocks my line although I am paying a package with roaming minutes included. On top of that the Etisalat page is not accessible from abroad anymore so I am not able to log an official complaint. I need an email address to file my complain for Etisalat and get the issue fixed. Thank you,

Cristina

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Surana
, US
Sep 17, 2019 1:28 pm EDT

Landline phone is not working. Wifi is working but landline not working. There is no tone. I am in DIP area. Green community

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Mby
, EG
Sep 07, 2019 5:48 pm EDT

I faced a delay to solve my issue with Etisalat customer care, 4 days to add a new line to my account, it's really bad experience and till date didn't have solutions

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Ali bhai jan Ali
, US
Aug 06, 2019 6:20 am EDT

Your connection is so good but my room has shift so I cancle the wifi

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Ali bhai jan Ali
, US
Aug 01, 2019 2:17 am EDT

No complaints but my roo. Has shif in this room has already wifi available so plz my wifi has canceled

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Mohammad Sarfaraz Khan
, US
Jun 23, 2019 9:18 pm EDT

I have booked an etisalat starter elife package request no:[protected] on saturday 8/6/2019 and today is 14/6/2019 still I have no connection
Reasons: technicians (staff) are calling taking appointment and then not answering phone on appointment time

Realy irritating service

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venture wing
, US
May 21, 2019 2:59 pm EDT

INTERNET WHICH WE ARE GETTING IS VERY SLOW.THERE IS ALWAYS AN ISSUE WITH INTERNET. OUR ADDRESS IS
Head Office
Venture Wing Business Center
P.O.Box: 24511
Suite # 10th floor, Aspin Commercial Tower
Sheikh Zayed Road, Dubai, U.A.E

Call Us
Support: +[protected]
Office: +[protected]

Email Us
info@venturewingme.com

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Jose Felix
, SA
May 20, 2019 4:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Greetings, i was exit from dubai on 2017, but i am receiving new 3 account bill started date on may 2018. i complained more times in ETISALAT as of now i haven't received any solution on this complaint. How can i get permanent solution regarding this? i am receiving mails from the collection department frequently.

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OlenaBatsura
, AE
Feb 11, 2019 9:31 am EST

I was complaining many times about extra charge, not professional stuff, bad service. and today I have been charged AED 10 for unknown application!
I just received message that it's weekly charge!
I didn't subscribe for any application! Why U are stilling money from the customers?

I was trying to find that application, but it doesn't exist!

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Shafimm Shafimm
, US
Nov 12, 2018 10:06 am EST

The subscription need to be stopped.tekmob.com website not helpful I need to stop.mysubscription no is-[protected], Im losing 9'Aed, every week, please stop it.

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naseem244242
, PK
Oct 31, 2018 10:40 pm EDT

here are many broadband packages but no working every one go to zong 4g which is chines service zong is most better then ptcl and ptcl pakistan service center not solve problems plz take action

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Shaji Gul
, AE
Oct 27, 2018 10:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir my sim disconnect from 7th may and now again i connect my sim what can i do please reply me properly because i need this sim
Mob No [protected]
If you want to contact me than please call me on this number
[protected]

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mhd.mahbubul haque ruman
, US
Oct 28, 2018 6:19 am EDT

Hi. Etisalat customer care service i complain u that my router is too slow. I can't use properly. Its harmful too much. Please change my router. And in my floor somebody using sharing WiFi line. It's illegal also. Please cut off the line. And change my router please

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Nadeem Shah
, US
Oct 21, 2018 8:08 am EDT

Hi...
Our Fax is not working
[protected]

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Haasssaan
, US
Oct 15, 2018 7:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have subscribe combo club service, once but now every week 10dhs charges from my phone number. This is my phone number [protected]. Please unsubscribe this serivce.

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Natalia Pevko
, US
Sep 19, 2018 6:59 am EDT

I have ordered device and can not get for more than a week it is inappropriate nobody wants to get the fault or do something! never ever will order anything from Etisalat

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Lulu9870
, US
Sep 02, 2018 8:23 am EDT

Scam caller keeps calling every now and then today.
On answering I hear a male speaking english with pakistani accent.
He says Hello and pretends he cant hear and drops the call. Then calls again and asks to call him back.
The call is from [protected] etisalat line

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Jubinshereef
, AE
Sep 01, 2018 9:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir I got one what's app message please give the reply.

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adam90
, US
Aug 28, 2018 7:53 pm EDT

hi sir/ madam,

i just got a call from this following number [protected]
they said i got win lucky draw halm million Dhm
they need me to deposite 2000 dhm as security deposit
i need to complaint against this number

what's going on in dubai etisalat they are mis using the government network
what your peoples are doing sir.

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Toufan Al Shmal Tyres
, AE
Aug 20, 2018 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are not receiving any bill and the line was cut. Please help reconnect and send the bill to our active email address toufantyres@gmail.com

This is the office no: [protected]
Company Name : Today Tyres LLC

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Rajesh adnani
, AE
Aug 20, 2018 4:15 pm EDT

Pathetic and cheat company that changes bill amount each month. If you have direct debit from bank, do check your bills. I was being charged 399 each month instead of 299. Later when complained, they took days to resolve and pay back.

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Afzaal ahmed
, AE
Aug 16, 2018 6:39 am EDT

Dear sir/medam.
I activate international call offer 13 fills per minute about 3 months ago .
But now when i call to pakistan then 2 dirhm and 50 fills er minute cut.
Please chek my information and activate 30 fills per minute international call service.
Thank you.
My etisalate number. [protected]

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