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Landline Problems

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
United Arab Emirates
Once the fibre optic cable is installed in my building, i am not able to use the land line 90% of the time. The voIP light goes on and off and i am not able to make or receive calls most of the time. If a call is getting connected also, it becomes silent after few minutes.

I had made around 10+ complaints in the last one and a half months on the same issue, every time, they close the case without any resolution. They tried to do some R&D (changing cable, changing handset, socket etc) on the issue, but the technitions are not able to identify the problem. I had called up the call centre (101) a lot of times, every time they assure some action, but the problem remains as such even now.

To my surprise, when i asked the call centre agent to allow me to speak to her supervisor, she said, the supervisor is not available!! How can a call centre work without a supervisor? (I got this answer aroung 3pm (Dubai) on 27th September, i was talking to a an agent by the name Ms.Nazma). Also, they are not providing any escalation procedures, which makes us more uncomfortable, coz you dont have any other option. The latest complaint number is 4454625

After making these many complaints and numerous conversations with call centre agents, i lost faith and trying this as a last resort. Let GOD help me! If someone responds... rejis@eim.ae
Complaint comments Comments (4) Complaint country United Arab Emirates Complaint category Telecommunications


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A  15th of Oct, 2009 by    +1 Votes
Same problem with me
I open problems tickets and they close it without fixing the problem
My landline has been out of service for 5 weeks in the past 3 months.
They just dont care.
A  19th of Jan, 2010 by    +1 Votes
i got fiber optics, and the land-line is really bad
quality is bad
i get disturbance while talking
there is no double - line service
sometimes i hear echo's and sometimes the other person receives echo's
if i talk, then the other person's sound mutes ( i tested this many times, and it happened)
for example, if loud music is being played on the other side, and if i blow air, then the loud music sound becomes muted
this is really bad, and i think the old system was way better.
N  4th of Apr, 2010 by    0 Votes
my land line phone no. is 065539400 .It is not working till the day yr people came and fixed the new system.Almost one week before. They told us after 15 minutes it will start working. Or we can call 101 .But 101 cant b called from mobile. please fix it as soon as possible. It never happened before.
A  12th of Jun, 2010 by    0 Votes
To those who got the fiber optics installed.
Did u find that the new transmission medium is much slower than the old land lines?!!
i really faced the problem when connecting two pc's on the same router or even when playing a video on utube and browsing in the same time..it gets slower and slower !!
So please if u faced the same, let me know !

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