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Etisalat / billed for unnecessary charges (elife internet)

1 United Arab Emirates

Hey, i just got my Elife internet (Package 299 dhs/month) on the 30th Dec. The installation and registration was completed on 30th Dec. and i started using it, suddenly on the 1st of January i received a text message saying i have to pay 229 dhs for the month of December (Rentals: 21.23 dhs, Onetime charge: 199 dhs, Benefits: -1.94 dhs, added Tax: 10.91dhs). and i used only two days in December (30th and 31st). Mean while before i got the wifi setup i asked the technician serials of questions; questions like I'm i paying immediately, when do i pay, how do i pay, how fast is it, how many people can connect to it at once. And the some called technician told me that i don't have to pay immediately, that i will pay after the first month (which is 299 dhs/month) and after the first month, the second and third months are free so i agreed and we start the registration. I'm surprised when i saw this message saying i have to pay on 15th January for the month of December, so Please i need solution for this...
ACCOUNT NUMBER: [protected]
NAME: Daniel Tochukwu
MOBILE NUMBER: +[protected]

Jan 1, 2019

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