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Etisalat Alshamil / Delay in transfer of wireless connection

1 United Arab Emirates


I am subscriber of wireless connection service of etisalat applied for a transfer of service to the next building on 29th of june 09, when i have applied in khaleej etisalat centre the representative of etisalat informed me that the transfer process will take onl 2 days, after doing followups on almost every day we have managed to escalate the case to the technical department, today on 15th of july we have a etisalat technician visited our apartment and informed me that the earlier connection was fiber optic and the existing building has copper port so it needs to change from the back end to copper, i am really disappointed and helpless when he informed me that i need to again wait for unending days to get it connected, with all due respect to etisalat as the only internet service provider in our location, we are really very disappointed with the services of etitsalt, my entire business in dependent on internet and i do not have a access since past almost 25 days, it was entirely a mistake of etisalat back end guys as we have already informed them while applying for the transfer that the connection is on fiber and the next building doesn't have a fiber, it has a copper port. I still hope that my connection would start asap as etisalat would not disappoint me and help me to solve my problems. Kindly do the needful on priority. Regards / sanjeev birari

Your reference number: f5833

My userid:rutujago
Mobile no:[protected]
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