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[Resolved] Empire Today / laminate

1 Hyattsville, MD, United States

On the 22nd of September we were scheduled for an installation of Gray Pearl Laminate, the installers showed up with 4 boxes of materials and needed 5. They left and said we would be contacted and we weren't. I called back on the 29th of September and spoke to "Devon". He assured me that all changes were made and in the system regarding the color change from Gray Pearl to Irvine Terrace, provided a 200$ discount on the order. Installers showed on on 1 October with the wrong color AGAIN. Called to complain again and spoke to Rubin, he was apologetic and offered another discount of 195$ assured me again all changes were correct. Installers showed up this morning with Gray Pearl laminate. Called to complain asking for an installation this evening no matter what...denied. Cancelled the order and demanded my refund of 380.95$ is going to take 10 days. I'M DISAPPOINTED BEYOND BELIEF WITH EMPIRE AND HAVE NO MOTIVATION TO DO BUSINESS OR RECOMMEND BUSINESS WITH THE COMPANY EVER AGAIN. I can be reached at12022516321 or email at

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Oct 02, 2018

    Gregory, we sincerely apologize for your experience, and assure you that we take your concerns seriously. We'll be looking further into your concerns.

Oct 2, 2018

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