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Empire Todayblinds installation

Review updated:

This is Marla Kinnaman. [protected]. I ordered blinds with you 4-6 weeks ago. I was called, by your staff, 1.5 weeks ago to let me know that they are ready for installation. At that time, an appointment was scheduled for November 28 between 9-11am. Since I scheduled so far in the future, customer service stated that the 9am slot would be available since no one else was scheduled on the same day. I was to receive an email or call today to confirm this appt. By 3 pm I had not heard anything yet so I called customer service. First I was told that there was no such order. Second after holding for 28 min I requested a supervisor Edgar. He was able to find my order and that November 28 was the day for installation. He told me that Graber blinds would be installing these. He gave me their phone number to call for confirmation. When I called. The recording said " this is Amy please leave a message " this did not sound like a place of business to me so I called in power back and spoke to a different customer service to let them know that this number may not be working. So they called themselves and got the same recording. So now by this time it's after 5 PM and I receive an email from Empire today stating that my installation tomorrow November 28 would be between the hours of 8 AM and 6 PM. This is not the time that my appointment was scheduled for. I will not be here after 11am. Please help

Jo
Nov 27, 2018
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Comments

  • Cm
      Nov 28, 2018

    Marla, we know missed appointments can be frustrating, and we sincerely apologize for the delay. We'll be following up with you shortly to discuss the completion of your installation, thank you.

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