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eHarmony / complaint regarding treatment by eharmony

1 United Kingdom
Contact information:

Dear sir madam.
I am writing to formally complain about the response from the eh team.
I wrote the following on: Tues 28th
I wish to cancel my subscription as I do not like eh. I don't not feel safe on it. I am not enjoying the experience. My matches are not appropriate to me. My age selection or area selection or ethnicity selection is not being adhered too. I don't get matches each day. I pass on men on the what if box and they appear as my matches the next day. There are old unused profiles on eHarmony which are advertised as new, when they are not. The app hasn't allowed my to delete pictures when I've wanted too.
I have tried the site as I was informed it was the best. But I do not feel safe.
I have paid £47 and been on it for less than a month.
Please can you consider cancelling my 12 month contract with no further payments. I am quite happy for you to keep the £47 pounds . And take no further payments (due on 3rd September and 3 Oct)
Or would it be possible to reduce my contract to two/three months, whichever the £47 covers?
Please remove my automatic renewal.
I would appreciate it if we could one to a satisfactory solution for us both.

I received a big standard email saying I couldn't have a full refund. ...I didn't ask for a full refund!!! The operator clearly hadn't read my request. I asked them to address the points in my original email and get back to me before 3sept when the next payment is due.

I reviewed another big standard email detailing how I could improve my matches.

Please please can someone with authority read my email and get back to me with a specific response (not the of standard rubbish) please treat me like a valued customer and Human being

My email is [protected]

Please can you get back to me before sept 3.

Please do not ignore my complaint

Thank you

Aug 30, 2018

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