eHarmony Customer Service Contacts
Los Angeles, California
United States - 90024-6522
I am not a subscriber, but somehow got all kinds of emails "matching" me to different people. Even a "photo nudge" They matched my friend with a woman, my friend was in a committed realtionship. I hope that woman got her money back.
I tried Eharmony for 6 month then let it expire. They kept sending me offers that kept getting cheaper so after few months of this I signed up for additional 3 months. I decided I would contact anyone with a picture. And I also was in contact with people out of state. And my criteria was very liberal (this time) to see if I would receive any communications. I made it to communication with 2 both were over a 4 hour drive to meet. (we never met) I "started communication" with all just for the heck of it. Shortly after signing up a friend told me of plenty of fish. com . It a free dating site. I had more responses in 2 weeks than my entire membership with Eh. So being a little bitter with how much money I gave to them I attempted to put my profile my expiration date (written out in words, not red flag) it red flagged and I am offically ban from Eharmony for violating my agreement with them. I did find it funny how all the same guys were still on Eh my second time around.
Apparently the auto-renewal option for your subscription has a default setting of ON, unless you change it to...
New to i-net/computer I decided to click on ad for EHarmony dating to see what was up. Offered 7 free days. called to cxl and was given the run around and charged over $100.00. They did not do or live up to their advertisement. Had others tell me the same happened to them. DO NOT GIVE THEM ANY CC INFO AND FREE IS A LIE. Other companies also have these practices. READ EVERYTHING AND DON'T BUY THE LIES. Many hours of calling and letter writing yeilded in "WE GOT YOU". THERE IS NO FREE THINGS.
I Joined e-harmony twice, both times I was matched up with people out of the distance I requested. Also a large age difference. The main complaint is not being able to contact anyone at e-harmony to warn them of a man who was trying to scam money from me saying he was stranded in the UK and needed me to send him 2, 500 because he lost his wallet with important papers in them. This man and I only e-mailed each never met or talked on the telephone. Felt I needed to report this but could not find a way to reach anyone at e-harmony.
I opened my August statement to find I too was charged a $140 renewal. When I called to complain, they offered a $91 refund and a 'reduced' monthly fee. When I explained that I NEVER authorized auto renewal, and I closed my account in April, they had the nerve to question what I did - because according to them, I only stopped receiving matches. BS! They do not send emails (this is why), nor do they notify of renewals - trust me, I would have been all over this one.
Suggestion to those to run into this:
1. Dispute the charge with your bank, every bank has a form you can complete. If you are lucky to have emails or screen shots, send those along.
2. File a complaint on the BBB and through Consumer Affairs
3. Look into getting legal consultation
I'm trying to see if there is enough their to warrant a class action suit against this company. We all work hard for our money, and no one has a right to steel what they are not authorized to steel.
Compatibilty? Right! I am Asian looking for Caucasian women and they tell me I am only compatible with Asian women (bunch of racists!).
I decide to get them a second chance when they send me an email ad to come back. I did within 2 hours of when the ad expired on Pacific Daylight Time. When I click the link and the website said the offered expired. I said to myself, "What!!!". They must have Eastern Daylight Time servers as I had a full two hours. Bunch of liars!
I complained to the BBB about it but eHarmony denies it. All of sudden my email account was bombarded with over 800 junk email about eHarmony three years after my complaint.
Never again will I trust any dating web company for all of them can't make any compatibility unless they hired actors for their comercials.
Beware of E-harmony! My debit card number was stolen and the thief used it to open an account with E-harmony. My bank immediately closed the card and told me to just contact E-harmony and tell them that the card number was used illegally and to close the account and refund the money back into the account. The thief had bought services from a couple of other companies and they were very helpful in doing this. In the first place, it took me forever to even find a phone number for E-harmony. The only way I could find it was from a blog of another unhappy customer. When I was finally able to reach their customer service, they told me that there was no way they would cancel the account even though it was used with a stolen card number. When I asked for the name and email address of the person that opened the account with my card, they told me they could not give me that information because they had to protect the identity of the thief!!! What about my rights? I am out $134.99 while someone is enjoying their E-harmony services and is also being protected by them. I am a grandmother trying to put kids through college. E-harmony was absolutely NO help at all - in fact they sided with the thief - they got their money - that's all they cared about. Didn't care where the money came from. BEWARE!!!
I have had an ongoing problem with eHarmony for the last two years. I signed up for a six month period. I tried for the first three months to use the system, and never once talked to anyone. I then only went on the sight once a week and still no progress. I tried to get in a couple of times to the sight and it wouldn't let me, so I assumed they cancelled my subscription. Well I was quite surprised to find out they were still billing me through a billing company. I couldn't find their number so after searching for a day, I found a number, and called. I talked to a customer service person in Kentucky or Tennessee, only to find out the only way I could stop this billing( for service I wasn't getting) was to write a letter to someone in Pasedena, Callifronia. The customer service person even acknowleged that I did not use this service, and she couldn't even access my account at first. I was sent no e-mail stating that they were going to continue my subscription. I sent a letter and no response. I didn't hear anything and assumed everything was resolved, not a chance. I continued to be billed by a company called Bill Me Later, and told them I would not pay for something I did not receive. I signed up and paid for the six months. I tried talking to eHarmony after spending a whole day on the phone and a promise of an e-mail with no response, and being told they would have the situation taken care of. Now this Bill Me Later company has turned me in to a collection agency. I have never not paid a bill in my life, but I will not be co-erced into paying for something I did not received, had trouble cancelling, and lied to at ever point! I 've written letters, tried talking to customer service, and am now being harrsassed because of eHarmony. Please do not use their sight, it takes advantage of lonely people, and steals their hard earned money!
Be careful giving eharmony as a gift! Eharmony will screw you later by continuing to charge you the...
After a lot of thought, I decided to join EHarmony for 3 months. What a RIP OFF! Don't do it!!! The few "matches" I received were obviously the free "potential customers" who can sign up FREE and get matched. But none of them can post pictures - unless they pay to join. So, when you ask for a photo in the very beginning, they never respond. When I complained to EHarmony, they told me to "be patient." When I complained again that I had not even received any matches in the last several weeks, I was told - this is unbelievable - that I had to "set aside an hour" to fill out yet another stupid questionnaire!!! Talk about passing the buck. They said via email, that unless I filled out another questionnaire, they would NOT send me any more matches!!! Just an arbitrary decision some idiot answering emails decided to do. I think that is what's called breach of contract - duh.
Obviously, they send "matches" to all the freebies who did not pay to join, just to hook them in and get them to join. Meanwhile, the paying customers don't get any matches.
Anyway, they are a huge rip-off company and I wish I had just googled them for complaints before I paid them. BEWARE. Do not join this ripoff company.
I also believe this is a scam..I feel they make up their "compatibility ' matches.. How could it be..50 'matches' at least are sent..no pictures..from all different areas..when you request communication, there is no response ..no pix, not even a single word..nor do they even open their email??NOT ONE! To confirm my belief, Ialso have 3 other friends on this site..and they are having the same ( or even worse) results...It's been 3 months..and have had only 2contacts.Total scam I feel..maybe the BBB bureau or the state's Attorney Generals office need to be contacted..It is a scam and we should all look into this!
Be careful giving eharmony as a gift! Eharmony will screw you later by continuing to charge you…the gift-giver! It happened to us…. We called them to resolve it – explaining to them that it is illegal to charge our card on a continuing basis without our approval. They have every right to contact the account holder – and attempt to make arrangements for a continuing subscription – but it is purely illegal to allow the gift recipient to authorize our card to continue to be charged. And you know what they said? “we have to have the gift recipient’s approval to not charge your card” what??? It is not the gift recipients card! This is criminal, scammy, and illegal. Thankfully our gift recipient called “for us” to “authorize” the discontinuation of charges on our card! Be careful – these people are scammy!
I signed up for eharmony.com in October when they were running a special, 3 months for $59, what a deal! Everytime I received a match there was no picture attached! I am not superficial at all, but you have to know what a person looks like to know if you are interested in meeting them! I found no one on the site at all! In January I was checking my credit card statements for income tax purposes and I saw a charge from eharmony.com in December for $96!!! I called and they said it was an auto renuwell!! I was so shocked to say the least! I could not believe it, I never agreed to that! They refused to refund my money and there was nothing else they could do for me! This website has to be the biggest waste of time, I would have had more luck meeting someone at a bar than meeting them there! I would never ever, recommend this to anyone! What a joke!
eHarmony claims to factor appearance into its matching process. Nothing could be further from the truth. Individuals usually have a ballpark conception of their own appearance. I am an attractive person, with a physically fit physique and a decent sense for style. However, based on the majority of matches sent to me by eHarmony you would think I have a penchant for people with poor grooming skills and obese body types. Close to 50% of the matches are non-paying members and I would assess the number of attractive people (8+/10) as about 1 in 100. The only thing eHarmony does well is advertise. After a few weeks with the service you may fear that you appear "desperate" based on the quality of the "matches" they place you with. Add their terrible system to their premium fees and you have, perhaps, the worst value in online dating. Steer-clear, believe me.
I enrolled in e-harmony at the suggestion of a friend, who was happy with the service at the time.
After looking at over 100 'matches', I did not find even one individual whom I would consider meeting at a Starbucks for a cup of coffee! I asked for a refund, and was told that I 'wasn't trying to find my mate'. I replied that I already had a full-time job, and that weeding out these losers took too much time. I was told to consider my 'search' as a second job!
Finally, both my friend and I began to get 'matches' that were absolutely creepy men, obviously looking for victims. Photos of a couple with the woman's eyes scratched out, comments about needing 'control' in relationships, anger towards women, and how these men had been 'betrayed' many, many times, and that they were only living to find their 'true love'. And on and on...
I again asked for a refund, stating the above, and was told that I really needed to 'try harder' to find my 'soul mate'. E-harmony stated that it 'respected the privacy' of the individuals mentioned above, but they 'would investigate', if I would tell them who they were. At that point, I told them they were scam artists, and that for my own safety, I was shutting down my site with them. However, they continue to bill me.
Stay away from e-harmony. You're better off at the local singles bar.
I signed up for what I thought was just a 3 month subscription. Aftr using their program for about three weeks I decided that it just wasn't working like they say it should. I then went to cancel my subscription and had a very hard time finding a number to call to do so. I had to go on Google to actually find the number.
I then called and talk to them and and they told me that I could cancel but that I signed up for a 1 year program and that they were going to charge me 2 more payments of $79.80 and that they could not cancel those payments.
I think that they are very deceptive in their way of doing business and I would not recommend them to anyone. They make things very hard to find because they don't want you to be able to cancel something that does not work very well.
Businesses like this are only out to take your money and provide as little information as possible for you to contact them and try to get your money back or cancel your account.
I hope that someone will do something about Eharmony ripping poeple off with their deceptive policies.
I signed up for a 6 month membership. Soon after signing up I stopped using the service and never signed onto...
I tried Eharmony for 6 month then let it expire. They kept sending me offers that kept getting cheaper so after few months of this I signed up for additional 3 months. I decided I would contact anyone with a picture. And I also was in contact with people out of state. And my criteria was very liberal (this time) to see if I would receive any communications. I made it to communication with 2 both were over a 4 hour drive to meet. (we never met) I "started communication" with all just for the heck of it. Shortly after signing up a friend told me of plenty of fish. com . It a free dating site. I had more responses in 2 weeks than my entire membership with Eh. So being a little bitter with how much money I gave to them I attempted to put my profile my experation date (written out in words, not red flag) it red flagged and I am offically ban from Eharmony for violating my agreement with them. I did find it funny how all the same guys were still on Eh my second time around. See ya on plentyoffish.com (ps i am cute and funny and no i am not fat!lol)
A total scam do not give them your money!!! Use free sites. Eharmony is a predatory services that takes advantage of people. For the money, they provide you nothing. They waste your time sending you matches that are non members/expired members (To draw them back into signing up) or people that are hundreds of miles away and 20 years older than you. This is just to sucker people out of their money. They will not allow you to cancel either and claim to not have my initial email to cancel within 24 hours. How convenient. Well they suckered me out of 200+ bucks, but I will give them their money worth by making sure everyone else knows what scammers they really are. Use plenty of fish!