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[Resolved] eDreams / money not refunded for cancelled flight

1 New York, NY, United States Review updated:

I had a flight from Paris to NY on [protected], I called to change date, was told pricing and called to make changes and was told I had to do this within 72 hours, it was not stated on original email with description of costs. I was told that a refund would be made within 7 days, it's the 10th of May. I have emails verifying this, and called cust service, was met with very rude cust srv rep who would not give me id number or let me speak to supervisor. I was told non-refundable, although, I have 4 emails telling me the opposite. I have stated each time, that I would like to have a credit for a ticket that could be used in August, but keep getting run around. I have filed claims, no one has gotten back. This is such terrible customer service, and not a way to run a company. I want someone to contact me asap.
Sincerley,
Julee Resendez

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams Customer Care's Response, May 21, 2015

    Dear Julee Resendez,

    We have transferred your comments to the agent in charge of your case. She will review your case and contact you shortly.
    Please do not hesitate to contact her for any information or update.

    Warm regards,

    Nicole
    eDreams - Customer Care team

Ju
May 10, 2015
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Comments

  • Ro
      26th of Feb, 2011
    0 Votes
    Edreams - edreams
    United Kingdom

    edreams ; Confirmed booking – pending of payment
    - Reservation number 7AA6U6
    Information on your booking
    Status of your booking
    Important !
    We are...i have money in the a/c
    what do i need to do now
    i don't want to call your hotline 090 xxx...

  • Ys
      2nd of Mar, 2011
    0 Votes
    Edreams - ILLEGAL Requiremens, attempt for cheating
    eDreams
    Sri Lanka

    The requirements of eDreams are entirely ILLEGAL. I was asked to send them by FAX a copy of my ID/ Passport and Credit card. The explanation was - for security reasons.
    PLEASE DONT USE THE SERVICES OF eDreams, since YOU WILL BE CHEATED!!!

  • Sa
      19th of Apr, 2011
    0 Votes

    Same here- they asked me for the same thing. I dropped the purchase & I read from the people in another eDreams complaints in this same website says that even so, they will charge you for booking fee?!!!

    What the heck- we shall see & I will attach the screenshot here if they charge me!

  • Ja
      4th of Jul, 2011
    0 Votes
    Edreams - CREDIT CARD DETAILS TAKEN NO SERVICE GIVEN
    Germany

    TWICE GAVE CREDIT CARD DETAILS AND SESSION ENDED BEFORE I WAS GIVEN FLIGHT DETAILS. NO ACCESS THEIR CUSTOMER SERVICE BY PHONE OR E.MAIL

  • Ch
      7th of Dec, 2011
    0 Votes
    Edreams - Misleading price
    eDreams
    United States

    They hide the airline from their results so that you don't know who offers what. Price displayed after original search is misleading.

  • Ka
      20th of Dec, 2011
    0 Votes
    Edreams - not responding
    eDreams
    Ukraine

    i've booked a flight via eDreams, given them my card details, even sent them a copy of my passport and a copy of my card and they just don't reply... i really have to know what's on with my booking, because in case something went wrong, i need to buy another ticket...sure not by means of eDreams.

  • Ka
      20th of Dec, 2011
    0 Votes

    yes, i have the same situation and i have already hired a lawyer

  • It
      2nd of Nov, 2012
    0 Votes
    Edreams - Scam!!!
    eDreams
    United States

    I have ordered travel package online from eDreams and I made a mistake. I called them the next day to change some details and the phone number was not available. I sent hem email in order not to lose time. The next day situation repeated and I understood that I have to warn people about this scam!!!

  • So
      21st of Jan, 2013
    0 Votes

    i ve been totally conned and the email addresses dont work. phone is busy and 150 per min.

  • Ma
      21st of Jul, 2016
    0 Votes

    We purchased 2 tickets London to US bound in May 2016 through eDreams. They charged our debit card as soon as the flights were booked for a flight due the end of June. They cancel the tickets and when we called to confirm to get boarding passes they say the flights were cancelled. Asked for refund they told us they will refund us in 3-4 business days. As for July 20th we did not have a refund despite numerous calls. We filed a claim through our credit card company because do not follow through on their commitments.

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