[Resolved] eDreams / misrepresentation
dreams shows flights on the booking page as direct and then changes it just as you are paying. The price changes, they charge high service charges and have no customer service. This company is horrible to deal with and a complete ripoff.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, May 01, 2012
Good Morning Bridgeta,
Can you please send us an email to: edreams.onrep.[protected]@edreams.com We would like to know what route you book so we can check on it, we always need to show if there are any stop-overs for each itinerary, so we really appreciate your comments as this might be a bug that we definitely want to fix.
Please let us know how can we help you, our customer services representatives will be happy to assist you with your enquires.
eDreams_en.'s Response, Jun 22, 2012
Hi Mr. Adams,
Please let us know if your case has been solved. send an email to edreams.onrep.[protected]@edreams.com we would like to make sure yur money has been refunded and will investigate the case to make sure this issue wont happen again.
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