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[Resolved] eDreams / Flight


booking reservation

Complaint Rating:  100 % with 2 votes
100% 2
dear sir or madam,
On the 13th of july i have tried to book a flight ticket on line, so i tried Edreams for a cheap one and for the first time. When I confirmed payment with credit card error processing message returned. So I tried again on 15th july and was succsesful.
Then i looked in my statment and find out that Edreams limited took the amount of 474, 80 EURO on the 13th of July after my failed trial of booking. In statement on 13th July is charged by eDreams Barcelo. For succesful booking on 15 july is charged by EDREAMS LIMITED LONDRES, GREAT BRITAIN. I am very unhappy as I can't speak to no one, and the fax number they have on reservation form is not working. your sincerely Boris Milikic

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams Customer Care's Response, Aug 03, 2012
Mr Milikic,
We apologize for this inconvenient. Please send us an email to: edreams.onrep.en@edreams.com we will immediately look at your case for refund.

Thanks a lot
Complaint comments Comments (1) Complaint country Slovenia Complaint category Airlines


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N  27th of Sep, 2013 by    0 Votes
I had been reading about e-dreams website and really wanted to book a flight or a tour package. when i was bound to canada, , i booked a flight using my credit card. then i received an email that my reservation had an error; however, the charged my credit card with the exact amount of the flight fare including taxes. i was so disappointed and has been sending them emails for explaination why they charged my card then sent me an email about an unsuccessful booking. luckily, the bank had sent me an email regarding an online transaction so i immediately went to discuss the problem with my bank. i notify the bank to cancel any transaction with e-dreams. my brother said that they are scammers! so beware with these greedy dogs who lure customers with beautiful offers on their website and then steal their monies.

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